We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
Great car. Second E Class, others were SL and SEL
by Pat La Rue from The Villages, Florida
November 3, 2018
I have read all the comments and I notice there is not one about the noise the motor makes when you first start it. They say it is from the Turbo Charger in the 2016 thru 2019 models. The noise drives me crazy. Any one else have the same noise problem. Otherwise I love the car. It was the same as my 2013 E350 Sport but this rides a lot smoother. The Sport road very hard and I like a soft ride. Two service managers told me the same thing about the motor. If anyone has the same noise problem when you start up the car and the motor is cold please let me know at PLarosa101@aol.com. I would appreciate it.
Very professional yet friendly. I bought a used MB CL550 and the no-haggle price was slightly below market. I especially appreciate the AutoNation no-haggle business model.
Beauty to Behold
by Leslie 0822 from Riverside, Ca
August 14, 2018
My husband is very happy with his purchase.
He has a sedan car with and coupe look with only 10,000 miles. I believe we got a great deal for the car.
The features are magnificent. Again I can’t say enough about the customer service we obtain as well. Thank you Mercedes Benz and Andrew
From start to finish, Tim Staggestad and his GM, provided me with a customized experience like I have never seen during other car lease or purchase processes. They delivered on every promise and every deadline; and in the end, I can say I made a couple new friends!
Great performance and comfort
by PeterC from Manchester, NH
December 31, 2018
This vehicle meets all the options and comfort I was looking for and very reasonable in price. Would recommend this vehicle to someone else and I would purchase another one....this is the second Mercedes Benz we have owned.
by RED LINE SALES TRAINING from Seattle Washington
October 29, 2016
Did business with Roberto and he purchased a car from me. When I walked in I was treated world class. Offered a refreshment, given the right price for my trade in and it was a seamless process.
I look forward to buying a 488 next year.
by Rock from Charlotte NC
December 20, 2018
This car has all the technology that is available and leaves me worry free.
It constantly informs me of what is going on, is extremely comfortable and gets awesome mileage for a family sizes sedan.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
It's a close 2nd to the car I gave away after 27 y
by Christopher, MD from Bowie, MD
January 3, 2019
Exceptional. Great performance with a constant felling of comfort. total control as you turn the steering wheel, which can make all of he tight and quick turns.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
Best Quality & Luxury Vehicle
by BeachGirlTLM from Huntington Beach, CA
January 1, 2019
This car meets all my needs and more. It's response to the road is amazing! Comfort, dependability, styling and luxury all in one. A great ride every time.
Marius was very helpful, friendly, and very knowledgeable. He made the process quick and easy. I would definitely recommand him if you’re lucky for a Mercedes!
The best car I ever owned
by AmirD from MA
December 27, 2018
This car met all my expectations even much more than I thought it would be.And I personally think that this is one of the top cars that anyone can imagine.Very comforting a lot of leg room ,awesome visibility and much more.
John Bang gave us a great deal on our New car, he was very professional and courteous. No pressure and hassle free salesperson. Highly recommend dealership and John to anyone looking to purchase a new Mercedes.
Great Car to use
by MAS KSA from Riyadh
September 18, 2018
Very luxury, comfortable and easy to use.
I planned to buy one asap.
I recommend it to all as easy to maintain and spare parts are responsible.
Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 9, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
I don't work about car problems anymore!
by Liz and Lulu from Huntington Beach, CA
December 21, 2018
This car is fantastic. I feel very comfortable owning this vehicle and don't have anymore worries that I will be strained somewhere with car problems. Every time I drive with a new passenger, they alway compliment how smooth the ride is. Love the body style and alway admire it from afar.
I came to Mercedes-Benz of Tacoma in the beginning of October and I was greeted by Augustus in the sales department. He took the time to listen to what I was looking for and took me around to show me different cars that might work for me when I am ready. With every other car buying experience I’ve had, if I would have told the salesman that I was not ready to buy they would not have given me the time of day or would have been so pushy. But this time was so refreshing. Will definitely go through Augustus and Mercedes of Tacoma when I am ready!
Great reliable German engeneering
by Dutchman from Westlake Village
December 19, 2018
Wonderfully comfortable car with all the modern technology. But it is under-powered. It has the same engine as C300, but heavier car. If you just want luxury but don't care about performance, this is the car for you.
Chris Lee and finance team were fantastic to get me in the car I loved. Excellent communication and stress free.
2017 E 300 Disappointment
by englebear from Englewood
October 13, 2018
Horribly functionality and unreliable electronics. I just don't trust this car.
I am forced to put my starter in a specific dock for charging in the dashboard; just give me a key please if I have to put it somewhere. No recognition of a baby carriage coming right at my car as I was in slow traffic, but when I pull into my garage the beeping system goes nuts; and the worse navigation system.
The problem with the car started with black "brake-dust" covering the front wheels, which the dealer said was normal; I never had a Mercedes with that problem.
I previously had 2 E-350's and they were reliable, with a more powerful engine and a pleasure to drive. The new version lacks the power, with technology that doesn't work like it should.
I'll take my 2016 GLE 350 SUV and WAZE any day.
Very much appreciate Chris' flexibility to see us on short notice. He made the purchase seamless, allowing us to trade in our 2003, which was in for repairs. The "pre-flight" checkout was awesome. All features were covered, including helping me install the Mercedes Me app on my Android.
by Mattharlesse400 from Indianapolis, IN
November 13, 2018
I searched for the perfect car for car obsession of mine. From jaguar to Porsche I have been obsessed with performance. After owning a RWD mustang, I need I was looking for AWD and that limited me to German importants. The 911 s has everything but the price points limited my access to anything made in the last decade. So I drove my first 2016 Ecoupe and I was instantly satisfied with everything! Performance styling and comfort all combine for the perfect combination! I’m in love with this car and I’ve driven everything else on the market! I know you can purchase cars that have more performance or more luxury etc... but this car was good enough in all areas to please this customer!
Helpful, great explanation from Scott on all of the electronics on the car. Great salesmanship by Justin and Jason on getting the car leased.
Most reliable car I have ever owned.
January 8, 2019
Best mileage, comfort, and driving distance. Would not change it, but job changed, no longer will be driving as much. Mainly was used to drive between hospitals. Most mileage was freeway, minimal city driving wear and tear.
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