We truly appreciate Dominick understanding our situation and making himself available to us to pick up our car on Thanksgiving Eve. Our original salesperson, Brandon was off on the day we wanted to pick up our daughters car, but they arranged for Dominick to fill-in and we are very happy with our purchase and experience... and believe you me, there were some bumps in the road this evening, but Dominick displayed professionalism and patience throughout the entire process. We are happy with our purchased and my daughter is happy with all of the safety features of her new car. We would like to thank the manager Fernando for helping to make this deal happen.
I travel 10 miles to go here for service because the dealership is small and has a friendly atmosphere. It is easy to get too and even in high rush hour traffic times there's no problems getting into the driveway and finding parking. Unlike the larger dealerships across the Island, Metric is an independent (just Subaru) and is truly hassle free. It has less customer volume which enables them to focus individually on getting things done. Service is typically done faster than the original estimates. When they say an hour it usually means 35 minutes. Its the dealers job to make money on services. I get it. However it is cost competitive with other dealerships in the area. I'm still waiting on their new facilities proposal to be built as the building is old and needs updating. The service waiting room is small and you will need to walk about to stretch your legs as it's too tight for tall folks to extend knees locked. The waiting room chairs need to be updated for longer sit ins, they serve their purpose for 30 minutes tops. What really is nice, is your free to walk the facility and grounds while waiting with out an employee asking if you need help every 5 minutes.
Being in the hospitality business myself, I am driven by a level of service that creates both a memory and experience. Mercedes Benz of Huntington did not disappoint. Anthony Mastroianna was the sales associate that assisted me from start to finish. His approach was warm and welcoming and at no time during the process did I feel pressured.
I know my customer service rep a little too well...
by lilabean from DealerRater.com
December 1, 2018
The service at Mercedes-Benz of Huntington is wonderful. Unfortunately, I'm there too often. My 350E gets a flat or blowout frequently - a pot hole or change in weather can trigger. On Thanksgiving Day we got TWO flat tires at once, a trick to handle with only one spare. Tom Palermo handled our service needs quickly and efficiently and made it clear that I am not alone. As often as I get my flats, he assured me that other car owners get theirs far more frequently than me.
My dealership if choice for Mercedes Benz. Eric Grobert sets and surpasses the bar for service, professionalism and commitment to customer retention. He tries to secure an appt for you asap. Usually very happy with actual service, as I was this time; or so I thought. I was told it was a software issue and an oil change. $500+. As I write this review, car failed to go into gear & it is sitting at aamco for an intelligence module within the transmission, a rebuilt transmission. Estimated cost $5300! I'm not sure what MBHuntington missed, but in addition to $5300, lots of lost time & inconvenience for me.
Anthony was a terrific salesman who assisted with our sale. He was very helpful in all aspects of our sale, from purchasing to pick up. Would gladly refer any friends to this dealership and salesman. The staff are courteous and helpful. Anthony even gave us a follow up call to make sure all was well. 👍🏻
As usual, I'm greeted promptly by staff, in a clean and professional atmosphere. I'm then escorted to my Service Representative to address my car. And depending on the time required, I may get a loaner car or I may wait in a clean, inviting and comfortable waiting area.
My car needed its second service and there was a noise in the dash, too. I had it in once before but it was still there. Someone was supposed to ride with me this time to hear it. Usually Klint is my service advisor but after calling twice and being told that they would email him to call me, he never did. That is not like him. After waiting a week, I texted Brian Haney, my salesman to see if he could help me reach Klint. Instead, he asked how he could help. This is typical Brian. He set up my appointment, reserved a car for me and told me to see Marie. She was terrific. George, the service foreman, went for a ride with me. We heard the noise. Car was fixed that day. I still am curious about why I never heard from Klint but Brian made sure everything was done so all went well. He is terrific. I am very happy with the dealership because of the people I deal with, especially Brian Haney. I would suggest that I should be able to reach Klint or whoever is the service advisor directly without going through a third party. It would be much smoother. Thanks for asking.
I recently had a very positive experience bringing in my car for service at Mercedes of Southampton. I needed a tire replaced and it was done quickly as they were able to get me in and one promptly. The staff was very friendly.
While shopping for either a new BMW440i or an Audi S5 my son(a two Mercedes owner) encouraged me to take a look at the new Mercedes E400 coupe. Best advice I ever got. Thanks to Gary Gentile at Southhampton MB he made this beautiful car possible. After purchasing the car, he put me in the hands of Nick Hatton (product specialist). Nick is an absolute whiz when it comes to explaining all the features on the 2018 E400 coupe. He explained everything in such a way that is was easy to understand. I'm sure he is the same way with all other models also. Can't say enough about Gary and his staff. Thanks to all. Bob V
Purchased a pre owned 2006 BMW 330ci I dealt with Sal who is an excellent sales person, and good humored, hard working representative.
I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently.
Felicia was very pleasant and responsive. The dealership found the right used car for me. Joe, the manager, & Bruce and Mike were very friendly and helpful. They made the process comfortable and efficient.
Never any pressure to buy. Great review of the car with the salesman, and good driving experience. I've purchased outer cars from this dealership, and would never even try to buy one from another dealership!
Best experience with Felicia! Treated me great from beginning to end. No nonsense approach and relaxed atmosphere from Jeff and Bruce who assisted with the deal made me part of the family! Would buy again in a heartbeat! Lexus NX 200T
This dealership is so honest they do whatever they can to make sure that you get the vehicle that you want and the vehicle that is right for you. I couldn’t recommend a better dealer ship I have been to many dealerships and I have yet to find one like this. They make you feel comfortable not just like a customer.
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