Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al worked diligently to secure my hard to find wheels and had everything completed by Thursday evening. To top it off, they cleaned up my dirt car at no extra cost. I have often said, "service is the other thing that can beat Wal-Mart." Thanks to the entire team for your excellent customer service. Harlan
We have previously purchased our other vehicles elsewhere. We had a Ford Fusion that had two different recalls on it and we took it to Pudmann for service. Their service department was excellent and because of that we went to purchase a new vehicle through them. We have never had as positive of an experience as we have with Pudmann Ford. Our salesperson, Elliot was fantastic. The finance man Bill, excellent too. They made the experience so smooth and easy. Every interaction we have had with anyone at this dealership has been great! Would highly recommend this dealership to anyone and recommend them seeing Elliot. You will be pleased.
The car buying (or leasing) process is never something to look forward to, but Todd made it easy and painless. I knew what i wanted and needed and Todd made it happen in less than 20 minutes!! When i need another vehicle...I???ll be calling Todd again.
Thank you to Matt Gonzalez for his patience during my lease trade in process. Matt spent a great deal of time on this deal to get me THE best deal. He was very thorough and took his time going through the cars manual with me. Matt is best at what he does and I recommend purchasing a vehicle from him! Thank you Matt Gonzalez!
Daughters car was totaled by hail and suddenly looking for a replacement. Stumbled onto hertz in stl and Tom. Great experience and price on used Ford Focus. Very accommodating as we were traveling 3 hours for purchase. Would recommend and will consider them for future purchases
The staff were a pleasure to work with in the purchase process. Greg would reply to my questions online in a timely manner and when we arrived at the sales office he was there to greet us and show us the vehicle. Jeremy made the process very easy and answered all our questions. We were especially grateful for the Military discount Hertz offers.
We will suggest Hertz Car Sales to our friends and family.
Jon Feraro and the team at Suntrup are awesome. We needed a more reliable car for our family and a cheaper payment then we were already paying. Jon went above and beyond to help us. Our credit wasn't good. And Jon and the team didn't stop till they got us approved and with something we were wanting. Thank you so so much. You guys have been a blessing to our family. Don't remember everyones name thay worked so hard for 2 days to get us approved. But Thank you Thank you..
Brought my daughter to look at a new car. Put her in touch with Brook Winter. She walked away with a new GMC Arcadia. She is so very happy with her new SUV. She also was so pleased at the service she received from the time we entered the door until we left 3 hours later. We now have 2 Cadillacs and now she has her SUV. Will always recommend to someone looking to buy.
This was my second purchase here and it was the best experience i have ever had by a new car of any other dealer. Craig was our salesman and he made the process a breeze could not ask for better service. Will be back the next time i purchase a vehicle.
Jan Vanveen did a great job in the service department! Jan was very professional and communicative while my car was in the shop. I have dealt with the other Nissan service departments/dealerships on the St. Louis side and this dealership is well worth the short drive to Illinois.
Trying too hard to prove they 'aren't like others'
by InquiringVanBuyer from O Fallon, IL
September 28, 2018
Our salesman was knowledgeable and the facility was nice. He did a great job of juggling two customers during most of our interaction.
My initial reaction though, was that this may be the most 'car-salesy' dealerships I have ever had a first hand experience with. We visited on a Friday evening with plenty of traffic on the lot and in the showroom.
I can't remember how many times I was told that they aren't like other dealers and of their transparency - I'm not sure if they were trying to convince me or themselves.
We set the expectation that we were just there to look at a couple of vehicles on their lot and were not at the buying stage. I never felt pressure to buy and they did provide all of the standard information and paperwork you would expect. All of that being said, I still had to ask for my car keys, which they had from the trade-in evaluation, three times on our way out the door.
For people that do buy from this dealership, be prepared to play the game. The number of times the salesmen leave the table to check in with the sales manager was outstanding to watch.
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