Came for routine service like oil change and tire rotation along with the usual inspection. The wait wasn't too bad and was just as I had expected. But considering they were very busy, it was actually better than I anticipated.
I come here a lot to service my vehicle. I always come in with a coupon. I signed the invoice of the price. When I asked picked up my vehicle, the price was less than the receipt. I was amazed. I will definitely be back and I will tell everyone about that experience. Thank you TIm!! The gentleman that put the paper floormat and plastic on my seat was very nice too. During my wait, I came across Darious and Kyle. Both very nice gentleman!! Keep up the good work guys
Noah came through with our selling deal. He coordinated some service work promised in my deal of my used vehicle purchase. Service dept needs some better human interaction. (mostly in driving up to the doors). Today's keys are a pain. Dealerships should supply 2 sets of keys. Putting a car up for sale should be looked at closer by the techs. My idling issue had to be dealt with after purchase. A bit inconvenient, but Noah gave us a loaner.
It was a pleasure working with the Carriage Nissan crew in Gainesville! From the sweet young lady (Hanna) who answered my call and questions to the salesman (Michael) who started the sale process but had to leave and the sales manager (Apollo) who brought it all together and made the deal happen.
Special props to my salesman (Dezmond) who helped fight to get me the absolute best deal possible, was more than happy to show me the cars I was interested in and didn't try to waste my time on vehicles I had no interest in. Thanks guys!
I arrived without an appointment and a tight time line. The service department exceeded my expectations and earned my future business! Brian Hernandez was my service advisor and was responsive and a true professional from arrival to departure!
Very friendly staff. They did okay answering my questions, but I new more about the history of the vehicle than they did. There's a $599 handling fee that gets added to the sticker price, so make sure to ask about it up front.
Steve Manley was my Service Advisor to do some repairs to my F250. Steve streamlined the process and handled every aspect of my visit and repair like it was his own truck. He answered every question with detail, and he kept me informed on what was going on with my truck. Thank you Steve, I very much appreciate your hard work!!
So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!
It was the best experience ever. I spoke with Mr. Gary smith. But the whole team was great. they gave all the options and the price was very very fair compared to other dealership. I did go to multiple dealerships and we did not have a great experience as we did at Milton Martin Honda. I give my highest recommendations
I had the ABSOLUTE BEST customer service that I have encountered in a long time with any car dealership. The staff was friendly, I did not have to wait a very long and they knew exactly what they were doing. I will definitely be a long time customer with this dealership.
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