I worked with both Joe and Leland when trying to buy my first car, and they were both very helpful and friendly! They made the process very easy, and made sure I was comfortable with everything before leaving the dealership! I would definitely recommend both of them for anyone buying a car!
Kirk is wonderful to work with and makes the buying experience fun and enjoyable. Everyone at the dealership is very considerate of your time and they have always had everything ready to go for me when I come in to pick up my new lease. That is much appreciated, and makes it well worth the 2.5 hour drive from Duluth. Dealership is very responsive to questions as well. Great place to do business, looking forward to working with them again in 3 years!
I went in to test drive a Rav 4 and ended up purchasing one the same day. Neng Lee and the staff were great to work with. Neng was patient and helped me find exactly what I was looking for in a vehicle. Overall Neng provided excellent customer service and answered all my questions. I would recommend Neng and Inver Grove Toyota to others.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
they walked me through the whole process and once I decided on the vehicle, I was on my way with my new car in no time.
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