I was hesitant about buying from them but the experience was fantastic! I would highly recommend them to anyone looking for a quality used car. Eugene was the guy that helped me and I felt very comfortable buying a car from him. Everyone there was very polite and helpful. The receptionist were excellent also. I cannot say enough great things about them. I would like to meet the owner and express my feelings about his dealership.
The whole experience seemed rather impersonal to me. When I walked in the front desk was very nice. But I was sent to a computer to “shop”, then the vans were brought up front to test drive. No one around to ask questions about the vehicle. Then when I sat down to finally talk to a sales associate it was very dry, facts only, matter of fact and ended with “we can’t work with the amount you have.” I walked away feeling very disappointed with the whole process and experience.
I had been looking for a good quality truck for awhile so I went and checked out Susan Schein, my sales rep Vicki Edwards was awesome and did her best to get me financed and driving a truck I never thought I would own. This is I a great place to look if you're interested in finding a new vehicle.
The facility was nice and the car choices are good. My dealer seemed distracted. They did not appear busy but he didn't seem interested in my being there. I felt I was pulling him from something more important. The prices seemed fair. I would only recommend if you want to get in buy and leave.
Excellent customer service/awesome deal on vehicle.
by naebug80 from DealerRater.com
December 3, 2018
I have never had a better car buying experience than I have with Vaden Toyota. I have bought several cars thru the years and this was by far the best car buying experience ever. I bought a used vehicle that far surpassed my needs and was such a great deal I was completely shocked. Marty and Donnie were some of the most professional and courteous folks to deal with!! I wasn't just another car sale but they truly seemed interested in finding the right vehicle for me with my budget. I highly recommend Vaden Toyota in Sylacauga!
Great experience with Mr. Donnie Lester, he was courteous and provided great service for us. I especially liked that it did not take all day to get things done.
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