Friendly service...not pushy at all...highly recommend this dealership to anyone. Experience was great..great selection of vehicles and very good prices as well..if your looking for a new dodge brand this is the place.
Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
John and Barry were not only professional but also very honest. They would not allow me to over extend my budget. They worked with what I had and provided results. Hell they done me one better and helped me get the exact truck Ive always wanted. On a side note: parts and service were honest and didnt force add ons down my thoat. They lrovided me third party options to meet my budget. Thank you bud clary of auburn.
I was originally supposed to drop my car off in the afternoon, but because I needed an alignment, Collin recommended I bring it in earlier to make sure everything was properly taken care of. He set up a shuttle for me to get to and from work, and my driver Colette even made an additional run to bring my work bag (which I had left in my car), down to me at my office downtown. Excellent job guys!
Dustin at Enumclaw Dodge is awesome! He was very patient, informative and zero pressure. He and the other folks at ECJD were very competitive on my trade value and pricing on a new Scat Pack Charger. In the end we were about $900 apart from a deal and I did not purchase but that was not due to their lack of effort, sometimes the deal just doesn’t make sense for both parties after all it is a business and they have a bottom line to meet as well. In any case if you are looking for a great deal with great folks who are competitive, honest and zero pressure do yourself a favor and head to Enumclaw and ask for Dustin. If there is a deal to be made, I am confident they will take care of you.
From the time I pulled up I was greeted with smiles and welcomed. The salesman was very informative and helped me pick out the best vehicle for my needs and that fit my budget. I had a wonderful experience from the greeting to signing the final papers.
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