The staff was very courteous, knowledgeable, and patient with me. They helped me find the right car at the right price to fit my needs. They were also very helpful in finding the right financing program for me. Once I found the car I wanted, I was able to drive it off the lot in about an hour.
I've purchased several new cars from Dellen over the past 8 years and I always look forward to negotiating my next deal because of the great care and respect they haven given me. I have checked with other dealers before and none come close to Dellen's customer service.
Was shopping for a new truck. From the minute I walked in through the entire process I was helped and not pressured. My sales rep, Casey Pitt was very courteous and helpful. I will defiant return for my next purchase
I cannot say enough good things about the excellent customer service I received from Gary in sales to the financing department and every employee I met in between. There is a true “family” feel to this dealership.
We originally stepped into Dellen after my new wife was in a serious car accident that totaled her car due to another driver's inattention. She fell in love with a beautiful 2013 Ram 1500 Laramie that we would ultimately purchase for her. The staff was amazingly patient and helpful throughout the process as we waited for our insurance to do their part so we could purchase the truck. The service staff was phenomenal when there was an issue with the truck. They gave us a loaner and fixed the issue as quickly as possible; they even went so far as to save a birthday ice cream cake that was mistakenly left in the loaner from certain death via June summer heat by finding it and putting it in their employee fridge/freezer. Birthday disaster averted!
Flash forward 5 months and the beautiful truck was totaled due to another driver's complete carelessness and without hesitation we went back to Dellen. Again, the level of patience and assistance was above and beyond our expectation as we waited out the insurance process. The big day finally came and we had decided to possibly trade in our aging 2nd vehicle and make a 2 vehicle purchase that day. They took very good care of us both on the value of our trade and the sale prices of the two vehicles.
A couple of guys even stayed nearly 2 hours after close on a Saturday working with the banks to finish our financing because of some timing complications with the prior truck loan pay off from our insurance company and the fact we were trying to purchase 2 vehicles simultaneously. Another outstanding experience for us while in their care!
To anyone in the market for a purchase, no matter what stage in the process you may be, we fully recommend them and will certainly not go anywhere else!
Just a routine service visit. Professional and courteous as usual Service tech finished work in a timely matter. They have a person that always asks if anyone needs a ride somewhere, while u wait. Well managed dealership
Cory Smith Jones was my salesman, he was awesome! Everyone in there was really friendly and made buying a car a great experience. No pressure to spend more, I got exactly what I wanted. I highly recommend Dellen and Cory!
Experience started with Bill Kellar. Great guy, very personable. We were just looking because I was given Wrangler as loaner while my Ram was being serviced. Bill brought Hector out when we found a Jeep we we're interested in. Hector is a great guy, very knowledgeable. Explained pro's & con's of leasing. Wound up leasing a Sahara. Overall, experience was amazing. Brandon wrapped up financing, quickly. Only complaint was amount of time to detail vehicle for delivery. In fairness a detailer had left early.
We have purchased several vehicles from here I wouldn't go anywhere else! From the owner who is amazing so down to earth .he truly cares about his buisness that trickles down to caring about his customers, Bill one of the managers he knows exactly what he is doing he makes sure u are getting a great deal I don't ever feel pressured or like they are just trying to sell a vehicle! Ray our salesman feel same way he's great very knowledgeable about the vehicles and takes his time with us going over each and every detail!!!!
The service was great. They help me to decide which parts were the most important to replace at this time. Thank you. I will be back.
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