Used Subaru Ascent for Sale in Mchenry, IL

My daughter purchased a Mazda from Napleton's Mazda right next door. The location is convenient to my home and after researching Subaru vehicles, I decided to visit here. I was pleasantly surprised to see people remembered both my daughter and I (I accompanied her when she purchased her vehicle and she accompanied me on my purchase). My experience was pleasant and the staff here are very willing to listen to what you are looking for and work through cost with you. I am pleased with my purchase in every way!

Purchased a new WRX from another dealer and was having alignment issues from the get-go. Went back to that dealer to get an alignment under warranty -- only to notice the alignment was never really corrected properly 100 miles later. Decided to go to Brilliance Subaru for two reasons: 1) MUCH closer to home and 2) We purchased a Forester from them very recently and was impressed by not only the sales/financing staff, but also the punctuality & quality of work from the service team's pre-delivery inspection (couldn't say the same about the dealer I purchased the WRX from...). This gave me a good idea of the kind of work they do and made me more confident in Brilliance. Brought the vehicle in on an appointment for the alignment and had a pleasant, professional interaction with Adam Mennella - got checked in and was told it'd be an hour or so. Enjoyed a few cups of water, perused the vehicles on the lot, chatted with Phil Liang (who we purchased the Forester from), and was out of there in under 45 minutes! Alignment was now how it SHOULD'VE been in the beginning and I even got a print out of the pre- and post-alignment numbers (had to poke and prod at the other dealer to get a copy). Went off on my day with a quick turn-around time, complementary car wash, and even more confidence in Brilliance Subaru's service team. I will be returning to Brilliance for the foreseeable future for all my service needs!

Just bought a 2011 GMC Terrain from Frank Winstead. He was a great dealer. He wasn't pushy and was very knowledgeable about everything I asked. He made this the best car buying experience I ever had. Next time I need a car I'm definitely going to see Frank.

I scheduled my visit on line this time. And this was my second visit to Brilliance Subaru, Elgin! Beautiful facility, very nice waiting area. Jim, my Service Rep, stated it would be about 45 minutes! And it was very close, if not faster. Everyone was very nice! Cashier was very friendly & explained the charges. This was an oil change & 18K Mile visit. Had a coupon for the Oil Change & the Tire Rotation. Both filters were fine! Had my Crosstrek washed and on my way.

Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive

I was pleased with my salesperson and the person that drew up the additional papers. I do wish I could have the workings of the car explained more fully to me as there are many items I am not able to figure out. I know I can call my salesperson and make an appointment to come in and he will do this. I will do this but wanted to drive for a little while so I knew what I wanted to inquire about,

The Ascent is a size upgrade in Subaru's offering that we have been waiting for. There isn't a thing I don't like about it. Love it!

I visited a few other Subaru dealerships before Brilliance Subaru. I could not wait to get out of the other dealerships! Phil respected my time and (relative) intelligence. I told him what I wanted, and he gave me a realistic price. Not the lowest price, but realistic enough that we concluded our purchase almost immediately. The other dealerships seem to think that maximizing "face time" (read: waste my time), informal "quotes" (that fail to list specified options) and other tired old tactics still work today. If you want to be treated with respect, and deal with professionals, you really should visit Brilliance Subaru. By the way, my first experience with the Service Department was also terrific!

The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...

Went in to look at a used car we found online, liked it but didn't love it. The Sales Consultant (Baker) helped us find similar vehicles in our price range, and we ended up finding the perfect vehicle at the perfect price. Plan on coming back here when we're ready to purchase our next vehicle.

I???ve worked in marketing with tier 3 auto groups across the country over the last 17 years. I have to say, this is the best dealership I???ve ever been to. From the start, Darlene was an absolute superstar. She had two 2017 Malibu???s reserved with my name in the windshield???s as I pulled in the parking lot. Was a nice touch! Then we began looking into what the best deal was for me. I first wanted a lease, but because of slightly lower credit than needed, they started working on a purchase deal. When they came back to me with a much higher monthly payment I thought I would hold off on the car until sometime in 2017. But Darlene wouldn???t give up! She went to Matt (sales manager) and he came over to talk with me about what he can do to help. After a few minutes and some discussions with the finance team, they came back with a very realistic offer for me. It was a little higher than I wanted, but I will re-finance in about 8 months after picking up some credit points. Then I went to see Nicole in the finance dept. She was amazing! She was very friendly, funny and transparent about everything. We discussed marketing, hobbies, music, Christmas. It was refreshing. Most importantly she???worked a great deal for me. I was excited! So from Darlene, Matt, Nicole, to the cashier to the other sales staff I met, this has to be the friendliest dealership I???ve ever been to. As a matter of fact, my brother was with me and he promised Darlene he would be back to buy his next car???s from Gary Lang. Overall 5-star experience. And did I mention how clean and comfortable the place was?

Charles was awesome! He worked with me and helped me decide what was the best combination of options.

I was stuck in a predicament. I had just returned home from a work contract in California. I was driving a rental due to a service nightmare at a huge dealership in LA. Because of the service at this California dealership, My recently paid-off vehicle was a total loss with the insurance company. I returned home, signed a home lease, I was expecting my first born child and now, I had to purchase a new vehicle in a small time frame, and return this rental I was driving. I had spent the previous days before visiting Gary Lang at a dealership nearby, trying to obtain a vehicle from a very close friend who worked within their sales team. More the less, things didn't work out in my favor at that dealership. I decided to drop in late at Gary Lang. My family loves this dealership more many reasons, though wanted to see how I would be greeted, how I would be qualified by their employees. I was high-strung. and running on empty. They were phenomenal, I was greeted my multiple employees and the finance manger even dropped by completely casually. They slowly and explained my options with much detail and even repeated details i didn't quite grasp the first time over. I returned the next morning for these very reasons. Still high stress and exhausted, The salesman Ricardo and Finance Manager Andrew went above and beyond that morning and afternoon. What they did that day was so impactful on me we didn't even negotiate a price by the end. Obviously I was thankful for their help and evidently I was fine with the price point. I know everyone has worked in sales when they go into a dealership to make a purchase, Although I really have sold and supported my family in a 100% commission sales role. Levi, Ricardo, and Andrew are stand up gentlemen, down to earth people who deserve everything they work for. They have shown me the value in selling to me and expressed that even after the sale ended. I will be back, my family will be back, and I wouldn't send anyone anywhere else. Note: I live over an hour from Gary Lang and will be back there for future purchase, and service. Nice Job guys and you have a phenomenal team! Ryan Stern 2015 Chevy Colorodo

Joe McAvoy was fantastic in helping me get the specific car I wanted, worked until he was able to get me down until the lease price I needed and took time showing me how everything works as well. I would work with him again in the future!

Brilliance had some beautiful certified Outbacks. We went to other dealerships to try Fords, etc. but nothing compared. Ashley was my first contact and she was great. I was contacted by other internet sales people at other dealerships and they were over the top pushy. Ashley was easy going and very helpful when I talked about what my requirements were for my dog crates, etc. She is an important asset to your dealership! She referred me over to Jay who made everything go thru quickly and we have a great 2016 Outback that is in perfect condition. Both Ashley and Jay made my buying experience enjoyable.

I purchased a 2017 Subaru Outback from Napleton Schaumburg Subaru. Sales rep. Max Angus was very nice and answered all my questions. He made sure I test drove all vehicles and I received a good deal. Good car buyi

I just wanted to write you a quick note to THANK YOU Schaumburg Subaru for your honesty and dedication while selling me my Vehicle. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making the process not as painful as it otherwise could have been. I'm happy with the car I purchased. Chris, you and your TEAM including J.C. in Service and Tim your Salesman went above and beyond in Customer Service and making sure everything promised was taken care of, and I was totally happy with my vehicle! You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Schaumburg Subaru, and telling them to ask for your Great Team. Thanks again. Deb M.

Jesse Matos is a very helpfull and knowledgeable salesman. He worked with us and answered all of our questions. We are happy with our new car. Thank you Jesse!😊

In for routine maintenance--oil change, tire rotation, etc.--that was all as normal and perfect as always. Chris, my normal car guy, warned me there weren't any loaners. I did just stop in without an appointment plus he explained they're in the process of switching 2017s with 2018s. Butt he promised someone would drop my car off at work one it was ready. I had never heard of this new service. It may be due to the closeness of my work (the business park directly behind Gary Lang), or this is a new service they are providing. Either way, it was wonderful and Chris called to tell me exactly where they parked the car and left the keys. Definitely well above and beyond my expectations, but at the same time, it's nice to deal with someone who actually does what they say they will do.

I worked with Max Angus and he was great. The whole process was smooth. They were upfront and honest with me the whole time which is what I valued the most. I was in and out the store! I would definitely recommend this dealership to my friends and family.

I bought a 2018 Subaru Forester at Napleton Subaru in Schaumburg in April 2018. This was the best experience I've ever had buying a new car (and I've bought several over the years). The offered me a very competitive price and the sales staff at Napleton could not have been better. They were knowledgeable, professional, polite and really made me feel comfortable with the entire process. My follow-up visit to their service dept 30 days later was great - quick and efficient. I give these guys maximum stars in all areas and have already recommended them to friends and family.