Frank Tinelli, great salesman/excellent experience
by Aviphd from Nanuet, NY
December 5, 2018
Frank got back to me immediately and was able to give me a clear, honest offer within a day. I had the best closing experience ever on my Forester lease. The paperwork was prepared in advance, I just walked in, signed and left with my vehicle, exactly as expected. I have dealt with many dealerships in the past, having purchased or lease many cars. This experience was, by far, the best one I have ever had. I am a real customer. I would definitely come back again for my next vehicle. This is a class act dealership. Thank you.
The Service Department at Town Subaru in Englewood,NJ has provided exceptional service. I rely on their expertise and have been very happy with their service. They also provide the type of customer service that reflects not only a care for the service but also for the owners of the vehicles. This is something that is positive and refreshing. Thank you to Woody, Joelle, Kelsey and Rudy!
Kind, courteous, and straight forward. Rockland gave me the bottom line price, as well as the best price, from the very first inquiry over the phone with Trish, with absolutely no surprises when I walked in the door. And, it was by far the best price available, after lots of shopping around. Jeff and Fausto were wonderful, especially for my first car buying experience. Couldn't be happier with Rockland Hyundai.
I submitted an inquiry online and Brian responded very quickly. We discussed what I was looking for, made a test drive appointment,discussed pricing and sealed the deal. Buying my Crosstrek was everything I though buying a car should be. I hope to be back to do business in the future.
The staff was extremely friendly. They did their best to provide all the information we needed about the different models. There was no pressure on us to make a decision until we had made up our mind. After that, everything was smooth and we walked out of the dealership with the car we wanted. Jeff Milletta took time to explain to us in the car all the main features of our new Subaru (there were many!).
Brian helped me buy my new Crosstrek and it was easier than I thought it would be. I???m very used to salesman who talk in circles and numbers changing after an agreement was made; there was none of that with Liberty, Brian was straightforward and easy to work with and the Finance manger was really friendly. I???ll definitely be buying another car here in the future.
Even though this Subaru dealership was a little farther than the last one I dealt, it was well worth the trip. Jeff Miletta took the time to go over the lease as well as every feature of the Crosstrek I was leasing. I didn't feel pressured or rushed out the door and I was happy to have given Liberty Subaru my business. They were all very professional and I would recommend them to anyone interested in buying or leasing a Subaru.
I needed a replacement car and Ed Vogel helped me get one. The transaction was friendly and efficient and it was a pleasure to deal with him and everyone at Liberty throughout this process. I would certainly recommend Ed and the Subaru team to any friend or family looking for a great deal on a great car.
I travel 10 miles to go here for service because the dealership is small and has a friendly atmosphere. It is easy to get too and even in high rush hour traffic times there's no problems getting into the driveway and finding parking. Unlike the larger dealerships across the Island, Metric is an independent (just Subaru) and is truly hassle free. It has less customer volume which enables them to focus individually on getting things done. Service is typically done faster than the original estimates. When they say an hour it usually means 35 minutes. Its the dealers job to make money on services. I get it. However it is cost competitive with other dealerships in the area. I'm still waiting on their new facilities proposal to be built as the building is old and needs updating. The service waiting room is small and you will need to walk about to stretch your legs as it's too tight for tall folks to extend knees locked. The waiting room chairs need to be updated for longer sit ins, they serve their purpose for 30 minutes tops. What really is nice, is your free to walk the facility and grounds while waiting with out an employee asking if you need help every 5 minutes.
Thanks to Alex for all his help from the beginning of process to driving off with the new car on th same day. This is our third family Subaru. And we all happy with the process of buying them. Thanks again. And will be back in a few years to buy new Subaru
Alex was the person I sealed with at Ramsey Subaru. From start to finish, he went to the extra mile to identify the vehicle I want and worked to get it with the reasonable price point. After the car arrived to the dealership he immediately set up the appointment to pick up the car which I couldn???t make due to my flight arriving late from overseas. He still accommodated us same day even they were so busy and delivered the car to us without any issues and problems.
Just purchased a CPO Crosstrek last night. The total experience was terrific. We never felt that we were being given a sales pitch. We went in knowing what we wanted and there was never an attempt to talk us into anything else. All employees were professional and efficient. It began with Karen at the front desk. She was friendly and accommodating. Then we took a test drive all over Ramsey with Christopher Fuchs. It wasn't just a quick drive. Chris answered all technical questions about the vehicle. We got a real feel for the vehicle. Then we worked with Alex Petrushin for the trade-in and the purchase. Alex was fair with us and efficiently completed the required paperwork to get the deal moving. He was knowledgeable and friendly and top notch. Then we sat down with Michael Pandolfelli for the financing end of things and Michael was also efficient and friendly. There was one last gentlemen that we dealt with and not sure of his name who assisted with the app along with Chris. Another pleasant and helpful person. All in all I would highly recommend this dealership to anyone. This is our first Subaru and it will not be our last because of the great experience at Ramsey Subaru! Well done Gentlemen!
Service was quick and professional. New waiting place was clean and professional looking. Procedure for processing the car was quick and professional. Will recommend Service center.
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