Bought a 2018 GTI and had a terrific experience!
December 3, 2018
I???m extremely happy with my experience at Heritage Subaru Volkswagen. Konstantinos Kohilas was my Sales Consultant. He knew the product very well. It felt good to buy a VW from a VW owner/driver. :) He respected that I knew what I wanted: a GTI in the Autobahn trim with black, red, or white paint. But he also made sure I didn???t have any outstanding questions. He took the time to line up the available cars, in the trim I wanted, right by the front of the dealership, in advance of my visit. I believe he even had one of the cars brought in from offsite - just for me to look at. I was able to compare colors without needing to walk around the lot. He was very easy going and kind. Mitchell Giller, the Sales Manager, was willing to work with me to make the purchase happen. Coming to an agreement on price was a fair process. He was responsive to my wants and transparent about what he could offer. I was treated quite well, in terms of the deal. Once I was ready to put pen to paper, Josh Jones, the Finance Manager did a great job explaining my financing commitment and the available add-on options. Buying scheduled maintenance was a good fit for me, so I went with it. The signing process was no-pressure and quick. Josh was efficient and friendly. I had to visit the dealership a few days after taking my new car to turn over the spare key to my trade. I saw Mitch and Josh that day (Konstantinos was off). They were very welcoming, wanted to know how I liked the car, and checked to see if there was anything else they could do. In the course of buying, I ended up mentioning a personal concern that was ongoing. Mitch made a special effort to check in with me days later to see if was doing OK. This was awesome. He genuinely supported me after purchase. In my own work, I try to express care. I don???t always know what kind of day someone is having, so I attempt to be nice. Maybe it will cheer them up if they are down. Or at least make less hassle for them. I like seeing that other people work this way: accepting, thoughtful, and friendly. I???ve bought VWs (and other cars) in the area and this is the best place for me to do it. I love cars, I???m particular. But I want to avoid hassle and confrontation. I want to deal with intelligent, nice people. Some of the dealers aren???t nearly as good. I???ve tried to work with one in Fallston. This other place was old fashioned, had minimal regard for my time, and made no acknowledgement of my familiarity with Volkswagens. My salesperson was nice, I???ll say that. But I had the clear impression the dealer just wanted to milk me for all I was worth and get rid of me. Not so with Heritage Subaru Volkswagen. They did well back in 2007. And did well this time too. They made it easy in the short term, and are interested in the future - which is smart and good for me. I plan to have this car a while. But when I do want something new, I???ll need somewhere to start shopping. It???ll be with these guys. As an aside, the Heritage facility itself was modern, clean, and easy to navigate - a comfortable place to do business. I highly recommend Heritage Subaru Volkswagen. I suggest starting your search for a VW with them, or, at least taking the time to speak with them if you???ve already started elsewhere. I dealt with nice people who readily supplied the car I wanted, and I feel good about the price.