Used Subaru Impreza for Sale in West Springfield, MA

7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.

Has ample amount of legroom for the driver for the size of the car. Love the quality of rear camera! Also enjoy the great safety feature it has.

I recently said goodbye to my 16 year old Subaru Forester and I was so sad! So, I went to Bertera, met Jeremy Schmieding in Sales, and he really helped me in my decision to buy a 2017 Forester. It is a big difference between the new and the 2002 model, and I was a bit apprehensive about the size (much bigger than I thought) and the "new" dashboard controls. It drives like riding on glass! Beautiful color, very comfortable. I think I drove Jeremy a bit nuts with all my questions, but he was SO patient and understanding and showed me everything I needed to know. He's always around to answer any questions I have, no matter how silly. I love Bertera Subaru and will always buy the Forester. I also like how environmentally conscious Subaru is. (Love their commercials). I'd recommend this car for everyone! And have Jeremy take care of you- he's great! I've even named my Forester after him- "Jasmine (for the color) Jeremy"! See you at 1000 miles.......

I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other dealers in the area and I wanted to see if they actually were true. I had already made a deposit on a slightly used car (2016) at another dealer. I was introduced to Joe Bucko. He had a similar car on the lot but he then told me they were doing a sale on 2017 cars that weekend and when he told me the price, it was several hundred dollars less than the 2016 I already put a deposit on. We picked out the color from a car on the lot and I was about to order one for delivery when he offered a break on the new one in the lot with extra accessories for the same price. How could I say no. I did purchase the 100K warranty which I think is worth it for a new car and the maintenance program for $970. When I went back to get the car ( Joe got the car registered and plates on), I decided to cancel the maintenance program due to another review and they were very amenable to this. However, after I found out that it covers an extensive 30K check up and not just oil changes, I decided to keep it. Joe went out of his way to make things easy for me. I had to come back because the engine light had gone on and then next day it went off and he was helpful and ready to get me into the service area quickly. Great guy. All in all, this has been a very good experience for me as I am not one to buy a new car. Also, Subaru sends you a very nice leather travel bag for purchasing a new car. That was cool.

This car is great even In the standard model. Fit my family great with a decent amount of room. It has enough truck space to fit all my work stuff and school stuff at the same time.

I've owned Subarus since 1975. Just bought a 2017 Impreza from Bertera Subaru and so excited. Know I'll be well taken cared of when I need service. 👍

Original equipment tires wore out at 20,000 miles. Replacement Uniroyal Tiger Paws went 42000 more miles. Was unable to meet factory specs for wheel alignment. Despite that replacement set of tires wore evenly. If you purchase a new Subaru require that dealership align and show you results are at factory specs before taking delivery. The radio controls are difficult to use. touch screen is insensitive in cold weather. Radio knobs taper away from you so are difficult to grasp. Overall electronics are way overly complicated. Handling is very good. I like the CVT trans. It matches the power curve of the engine. Very secure car at highway speeds. Great traction in wet/snow. Zero mechanical problems. Great carrying capacity. I am at 62000 miles and will keep the car for several more years. Remarkable fuel mileage of 34.5 MPG overall.

I originally saw a 2002 Subaru Impreza WRX on the Bertera website a couple of months ago, but decided I could find something cheaper on Craigslist. After looking at about ten different cars and realizing they were all either abused or rusty over the course of two months, I contacted Bertera and asked if they were negotiable on the 2002 WRX. They were very friendly, responding to my query instantly, and so I set up an appointment to go check out the car later that evening. I met with the salesman Jonathan who was very friendly and spent time with me and my wife giving us the background of the car. The car was in pretty good shape, minus a few blemishes expected of a more than ten year old car. Jonathan explained that the car was owned by the same owner, who purchased the car from Bertera new and had it serviced there consistently. After going for a test drive, I decided I wanted the car and me and Jonathan sat down to discuss the price. At no point did I ever feel pressure what so ever, which was really refreshing for a dealership. It was more of a "this is our best price, just let us know" situation, which made the buying experience very comfortable. Jonathan worked up the numbers and came out with a very competitive price. I asked him if they could do just a little better and after speaking with his manager, Jonathan told me they would meet my request. I was very happy with my purchase and Jonathan kept me updated over the next two days about registering, detailing, and inspecting the car. He clearly tried very hard to get me into the car ASAP and I was very grateful for that after having been without a car for 2 months. Overall, the experience was very low pressure, very quick, and enjoyable. Hopefully when I get out of law school, I'll be back to Bertera to buy a newer Subaru!

This car is and has everything I have ever wanted in a car. I thought I would be upset and uncomfortable going from a bigger car to a much smaller one. BUT BOY WAS I WRONG!! I am more than happy with my purchase and I will never get anything other than a Subaru again.

I first met Keith I Dec. Of 2014, I had Just totaled my existing vehicle. I worked with Keith Goldsmith, but my financial Circumstances were short of. Making A purchase possible. Keith followed up With a promising new vehicle a few weeks Later. Too late ( this time) but I would not Forget his Efforts, follow through, and Sincere dedication to me as a customer.. I have kept in contact with Keith over time Hoping to get the Vehicle of my Dreams. That happened this past September 2016 I visited Dealers from Easter ma. (planet sub.) and as far south as Martinville Va. Most sales associates. Were plesant, Informed, & courteous. But they lacked the Personal Relationship & Knowledge that Keith Goldsmith has. You and I both Benefited by having him on your TEAM !

My 2017 Impreza Sport has been flawless, The miles per gallon have been great, but 10% less than rates because I drive it aggressi. I love the new platform of a small SUV hatchback. There is so much space to carry loads of luggage.

We purchased our 2016 Outback in October 2015. Starting back in July of last year we visited two other dealers. Choosing Bertera Subaru was made easy after dealing with Dan Leary. He was friendly, knew the product and gave us the best price. We were told the car probably would arrive late September or early October. Dan gave us updates every two weeks and the car was delivered in October as promised. The other dealers turned us off. One insisted we order the car immediately as he had the best price after telling him we were going to visit two more dealers. The second one added a $40 charge for gas and a $40 charge for a license plate bracket and a low bid on our trade in. But, beyond all this we chose the Outback for the safety features, comfort and ride. My favorite safety feature is the RCTA ( Rear Cross Traffic Alert ) when your backing up it alerts you of an approaching vehicle in your blind spot. This came into play the day we picked up the car backing out and several times since. Just one of many safety features that are great. To sum this up we would recommend the dealer, salesman Dan Leary and the Subaru Outback.

I honestly hated this car. The only time where I loved it was in the snow...because it just never got stuck. Like I could have snow up to my fenders and still mash the pedal from a dead stop and not slip once. Like it was kind of unbelievable in the winter. But with having standard awd it's kind of expected. But everything else...it's uncomfortable, the electronics tended to just stop working...regularly...like the radio would shut off at random, the back up camera would stop working whenever it felt like...radio presets would reset, the screen would stop working...just a headache sometimes. The check engine light would pop on every once in awhile seemingly for no apparent reason and then go off without warning. It got TERRIBLE GAS MILEAGE...like literally terrible... For a four banger I literally only averaged like 23 mpg....on a good day got 25...never higher than that...and I do ALL highway driving. I bought a f**king Challenger and that thing averages 30 mpg...and has DOUBLE the power. It's insane. And I don't understand it. And the car is ungodly slow and I HATE the CVT trans...it's literally the worst thing ever. I wanted a manual but I settled for the cvt because I didn't want to wait a week when I needed a car at the time. It is what it is. If you don't care about fuel economy, performance, working radios, electronics in general, and just something that you can get from point a to b with little to no issues then get a subie...But if you actually care about all that stuff then I'd stay very far away from this car. Maybe I'm being harsh, but I don't really car. Literally the MOST BORING car I've ever owned...and I used to own a 1998 Ford escort that broke every other week and that thing was still more fun than this... Just happy to be out of it. Someone else's problem now.

Keith helped my girlfriend's mom buy her Subaru, and she then recommended that we go through Keith to trade in my Chevy Cruze for a Subaru Impreza. Keith really went above and beyond what is expected of a salesman (Josh was a great help as well!)! He quickly responded to the dozens of emails that we sent to him, put a lot of effort into making this deal a reality, and kept us well informed throughout the entire process. Keith made the entire process very pleasant, and did not push us into something we did not want. After all the paperwork was taken care of, they had a driver deliver the new car to my work and he took my trade-in back with him, making the entire process that much easier. Dominic from the finance department deserves a lot of credit as well, for looking out for us with respect to warranties and insurance, and for getting a loan that made this purchase possible. We strongly recommend going through Bertera Subaru to buy a car! And we can't thank everyone enough for all of their help!

Incredible car and value - loaded with technplpgy and safety features normally found, or as an option on expensive German cars. All standard equipment here. Great handling, braking, ride, acceleration and visibility

This past Christmas season, my Mother-in-law, my wife and I were heading out to Ohio from the Boston area to be with my wife's family. I had a 2013 Dodge Dart with roughly 55,000 miles on it, and it appeared to be in great shape, so we decided to take my Dart out to Cleveland for the 12 hour trip. Long story short, we didn't even make it out of Massachusetts, as we broke down on Route 90 at a rest area, the transmission DIED. We were over two hours from home at this point... I called AAA and they towed us to the nearest Chrysler Dealership, Metro. I walked into the service department visibly agitated at the situation, with my less-than-amused wife (who never wanted me to buy the Dart in the first place...) and my Mother-in-law in tow. Orlando greeted us, and offered the waiting room up to my wife and MIL while he and I figured out what we were going to do. Orlando understood my situation, and how my wife was clearly agitated with me -- and he made sure to do everything in his power to keep me out of getting in more trouble!! I got a rental from Enterprise while leaving the car with Orlando and drove out to Cleveland. Orlando called me the next day stating that Chrysler wasn't going to cover rental costs for me, and that the parts for my car were back ordered for at least a month. He instructed me to call Chrysler myself and gave me some ammunition to fight them with. Unfortunately, they wouldn't budge when I called. But, without me even asking him to do so, Orlando saw that the situation was B.S., and fought them for me. He had Chrysler conference in Enterprise and he talked Chysler into covering my initial out of pocket rental costs, and another 10 days of rental. He fought for more than 10 days, but Chrysler wouldn't budge... Knowing I was going to need a better solution than just 10 days, I called and said to Orlando: "You can see my Dart is in perfect shape other than the transmission that's under a recall. What can we do so I never have to see that Dart again?" Enter Marlon. Orlando got me in touch with Marlon, one of the sales guys. I told him my situation, my financials, and all the details. Because I was upside-down on my loan on the Dart, we had very limited options as to getting me into a new vehicle. Even though this is a Chrysler dealership, I think Marlon could tell I didn't want another Chrysler product. He showed me a 2015 Nissan Altima they had on the lot, and it was a perfect fit. He was able to work with the bank to make sure my payments didn't go up at all, and that I was able to get a very nice rate on the loan. Considering that I broke down in an area that I wasn't familiar with, I was at the discretion of the AAA driver as to where the car was going to be taken. I could not be happier that I ended up at Metro. Marlon and Orlando were outstanding.

I bought this yesterday Feb 1 2019 with 20,700 miles on it from the dealership at Southpointe Hendricks Subaru in Durham, NC. I think the dealership did not give a great deal. charged more than they should have. I got black Premium. The car seems higher than the sport model i tried in a different place which had everything on it. This one doesn't have the blind spot or auto braking before a collision and I think I should have had that. The car drives well but has a lot of body roll and some engine noise. Though outside noise is negligent. Brakes well and corners well as the turning radius is smaller than the legacy. It doesn't feel as planted as my BMW 2011 3 series with X Drive but that is a different category of car altogether. But for all the other cars in it's price range drives very well and looks stylish and classy in black as well as the AWD which even in if you have some snowy days in the winter is useful as well as in the rainy days in all the other seasons. I cannot say much of reliability as i have not owned it but one day. Hope it is. All in all, the affordability and the AWD and the safety that drew me to the first Japanese car I have bought. And no, not a BMW but drives well and I am satisfied.

Good customer service unfortunately the car I really wanted had been sold although other cars on the lot were in very good condition. Just didn't have the one I wanted.

Fun car to drive. Comfortable. Great in all weather. This winter was able to get through some thick snow better than some trucks did. Recommend to all.

I came to Country Hyundai to find a used, affordable, quality automobile under warranty. I met Scott Peters who presented and showed me three used cars you were selling for around $9,000-10,400. He showed me three cars which included the two I test drove; a Toyota corolla and an Hyundai sonata for about $10,000-$10,500 and mileage under 80,000 and year after 2010. I test drove both cars. Scott Peters then asked me which of the two I'd like to take for my repair place to look at in Chicope, MA. I drove the sonata since I liked the way it drove and the lumbar seats and other aspects mentioned. When I returned, I was favoring the sonata, and Scott Peters said the 2011 about 40-50,000 miles $10,500 Toyota was sold. I preferred the sonata. Scott Peters competently handled the sale of the used sonata to me. We arranged the time to complete the financial meeting with Chris. I cleared the finances with my sibling and Scott Peters. We waited for the necessary time to wire the funds to the local bank to be cleared and ready. Chris Patrick managed the formalities and provided the information about the warranty and paperwork. All three of these people adjusted to my having my auto repair review, my financial payment requirements and even retrieving my title from home. Amber Brainerd was both knowledgeable and very thorough and accessible when she spent adequate time with me in my new used sonata reviewing and acquainting myself with the workings of the panel and basics. She followed up thoroughly with me and provided excellent customer service including personally helping me transfer my remaining belongings from my old trade-in car to the new used one. Overall, I think they were attentive to my purchase of the vehicle and demonstrated both a professional and sincere interest to help me find a used, dependable car I am satisfied with, and I thank you.

perfect car, it has a great sound system, it's very comfortable , also very cool looking , sleek, zippy, and great for any sort of weather conditions.

Ashley n stan. Exellent service car rite is the best car dealer I've been to.Very helpful they explained everything i asked.I love the car they put new tires roters n breaks tune up.clean place no gimicks excellent price n warranty .love my car will buy there again will recommend to everyone i know.no pressure to buy they let you take your time .they don't sell you a car they let you buy the car.excellent very happy.

Just love this car. So economical and a wonderfully smooth ride. Best value for money. It was a no-brainer. I also got a lifetime warranty which was explained really well by the financial manager

In mid-November, 2015 I bought my 2015 Subaru Legacy with help from Gus (no longer w/Steve Lewis) and he was great - articulate and efficient. The tech person who helped me e.g. sync my phone etc. (Julie) was helpful too. The 1,000 mile "check-up" was uneventful. I had the 6,000 mile service conducted at about 5,800 miles b/c it was convenient to me; that was about three weeks ago. It was done quickly; and when I left the lot I felt all was good. I did however need follow-up help with two issues: (a) once my odometer reached 6,000 miles, when I turned on the car I was offered help to schedule my 6,000 mile service (which had been done); and, (b) my phone had become "unsynced" from the car. So, I called expecting it to be a hassle to figure things out. I was told to come over at my earliest convenience, which I did that day (afternoon of Friday, March 11). The guy at the service desk (sorry I didn't get his name) listened to my description of what I needed help with and summoned Benny Cruz who accompanied me to my car and in 15 minutes he had me on my way with everything "made right". I want to thank the Steve Lewis Subaru staff who fielded my call and emphasized they wanted to fix my problems ASAP, the gentleman at the desk who listened carefully to my "problems" and then summoned the aforementioned Mr. Cruz who was quick, very competent and polite. I appreciated the good service and look forward to my next visit. Chris Fox Belchertown, MA

I first owned a 2013 impreza. I totaled it at 103,500 miles and bought a 2018 impreza with 7800 miles. You would think after 5 years Subaru would get their bluetooth connectivity issues fixed. But obviously not. I'm playing music in my car get out of my car with it still running, get back in my car put it in reverse and my phone randomly disconnects and will not reconnect until I restart the car. And heaven forbid you take your seat belt off a split second before you put it in park because it will beep like crazy even after it's in park! So stupid! I feel like my 2013 impreza was a little quicker as well. My 2013 had all the recall/lawsuit problems so hopefully the 2018 is better build quality . Other then those small problems it's been a great car and I like it.

This car is overall fun to drive, has an awesome stereo and has many convenient features, two outlets for power as well. And the 5-speed tops it all off..

I went in looking for a cargo van that would pull my trailer they were super helpful by explaining the 150 250 and 350 vans ability to tow, made my buying easy, very helpful, if you're worried about dependability, don't, they offer bumper to bumper extended warranty so you'll have no worries, in my search for Vans this place was the only place I felt was out for the customer and not for themselves, they didn't care if they sold me a vehicle or not he wanted to be sure that I was going to be happy with my purchase, too bad I can only give them a 5-star rating, very knowledgeable of their large inventory, I sent one person who bought a vehicle and I will continue to send people to them, thanks Tom for your help and honesty in making it easy and worry free to own a used vehicle. Pat B.

I'm at the very beginning of using my new Subaru Impreza and I can not rejoice that this is exactly what I wanted, there is enough space for legs and shoulders, the car is fast and very maneuverable and most importantly has all wheels drive like the rest of Subaru. Very pleased with the purchase and especially the price for lease.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

To be honest, the car is great. It looks and feels great in and out. The seats are stylish and the dash is sleek and has a large touch screen (mines a Sport model). However, there are downsides. I love how cool the screen is, but not having buttons feels dangerous. I have to look down too much to hit the buttons since I can’t feel then like a regular radio/whatever. Secondly, whoever thought it was a good idea not to make he cup holders round is crazy. Half is curved, but then it’s straightens out to look like a short bullet shape. What this means is that no cup is secure and the drinks bounce around and when you learn about it it’s from spilling coffee all over in your brand new car cuz you went over train tracks. Third, the transmissions jerks sometimes when you let off the accelerator. When it downshifts you can feel the car since back as the transmission starts to stop the car when it should be saving energy by coasting. These I’m told are normal traits in the car. Lastly, the 28mpg city rating is false. I get 20 in the city driving like a grandpa. Apparently these things suck when the engine is could and my 2 miles commute sees the worst efficiency I can imagine for a brand new 4 cylinder with such a good rating. All in all though, I like it and it’s a sexy car.

After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldn't help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and service personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys

This Car meets all My standards great on Fuel economy right size and shape Powerful Engine for a car that size and is very reliable

This car is an AWD car like all Subaru's and it also had phenomenal gas mileage. Recently went on its first long road trip and it got an average of 39 miles to the gallon. I have had other cars of it type and none of them feel as sturdy as this one. The only issue that I have with this car is sometimes the backup camera can have issues, but this is supposed to be fixed in an update.

Entire staff, especially Kevin, was so helpful in finding a car for me on super short notice! Great place, willing to work with you, not limited to Kias, and HONEST! Fantastic place- already recommending them to others looking for a new car!!

This car is the best I have had so far. It’s the newest car I have ever owned. It fits my needs and gets me to where I need to go.

Bought a 2007 Forester from Vernon Auto in September. It was no pressure purchase. Al let me take my time making the decision. The AC compressor was shot and it was replaced before pick-up. About 3 weeks after taking delivery one of the transmission cooler lines blew. The car was towed back to Vernon Auto. They fixed the line without any questions at no charge. Since then I have periodically taken the Forester (and my other cars) to them for service. They have been fair and provide good service. It was a high mileage vehicle when we bought at about 160,000. It's needed few things here and there, but we have put about 50,000 miles on it over the past 27 months -- with just a few reports. My only complaint about the Forester purchase was the car had not been cleaned very well before pick-up. When I'm in the market for another car I'll be giving Vernon Auto a chance to earn repeat business.

This car was more than I expected. Excellent Car, style, performance, gas mileage, just an all around comfort car. Beautiful looking car, I wanted a ALL Wheel Drive Vehicle and the Subrau is the choice for me.