Subaru Impreza for Sale in West Springfield, MA

From my inital contact with Wendy to my sales associate Sammy, was treated in a respectful and straight forward manner that i’ve historically failed to associate with the car buying process. Got a great return on my trade and a below KBB price on my vehicle. Very efficient process that left me feeling that Balise valued my time

Clean, very fast, efficient. I don't worry about a thing. I let them do whatever needs to be done. They answer any questions I may have. Great salesman- Jeremy.

Our daughter's old car unexpectedly died and we needed to find a reliable used car for her in a fairly short period of time. I did not even realize this dealership was in the adjoining town until my coworker alerted me to this. There was a good inventory of very reasonably priced vehicles appropriate for a college student. We worked with Rusty and he was amazing-very friendly, open and helpful. The dealership was more than willing to let us take the car to our mechanic but after seeing detailed inventories of what had been done and what the process of checking out the car would be prior to releasing it to us we opted to go on faith because we had a great feeling. We purchased the car. When the dealership was doing its final check, they discovered there was a service light on for no apparent reason. They moved heaven and earth over a few days figuring out what was causing the issue, obtaining a part from California, installing it to solve the problem, and ensuring that the issue was solved before we picked it up. All this and it added only a few days to our timeline. Our daughter has had the car for about a month and she could not be happier. In fact, our other daughter has taken notice and will probably purchase her next used car from here. A great experience, and highly recommended.

This dealership had the used car I wanted and made the negotiating, financing, and purchasing process pretty painless. Paul was a friendly, helpful, and communicative salesperson, and I appreciated his straight-forwardness.

We originally bought a 2018 Subaru impreza and a 2011 mini cooper from Steve Lewis back in August of this year. Shortly after, the mini started having several issues, it ended up needing several thousand dollars worth of work, and possibly an engine on top of that. They were kind enough to set us up with a loaner car for free, towed the problem vehicle to the nearest mini dealer and had them diagnose the vehicle with no cost to us. They proceeded to let us know what was wrong with it, and offered to give us a credit back for every penny we paid towards the car. We just picked up our 2012 outback from them today and couldn't be happier! Paul was our salesman for both purchases, and he was great! He has an upbeat attitude but he's also a real person you can talk to, not just some guy who is trying to force you into buying a car. We will definitely be coming back, and recommending them to our friends and families!

Eric LeSiege was my helpful guide in the buying process of a new 2019 Subaru Legacy. He spent all the time needed with me on my questions and final search for the vehicle I was interested in. In the end, he spent time with me going over the entire car and electronics. He was one of the most helpful sales person I have had, ever. The industry needs more like him.

I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.

David Hanks is friendly and easy to work with. In fact I've purchased 2 Subarus from him in the past 2 years. That's saying something!

Dave Hanks was great! He let me look at the cars I wanted with no pressure. That was greatly appreciated!!! During the test drive of the vehicle I finally decided on, he showed me the features I had been sceptical about and how they could benefit the driver! Then the process of getting to an agreeable price was painless and quick! Thank you! When I picked up the car he was there to explain how to operate the vehicle and all the little buttons. I left a proud owner of a Subaru! I had been to several dealers before and had a real bad taste for salesmen but Dave was so awesome! No quick fast scheme ???to get me into that car today!??? I would recommend him and the dealership a million times over!!! Thank you Dave and Steve Lewis!!!!

I went to Steve Lewis Subaru after having gone to another Subaru dealership first. The test drive with the other dealership went poorly, the sales rep did not accompany me on the test drive and just told me to do a U-turn at the first intersection because the car wasn't loaded up with gas and it took them 30 minutes to print out two quotes for leasing and financing. My experience at Steve Lewis was completely different. My sales rep Dominic Yestramski made ample time to show me everything about an Impreza and a Legacy and test drive both on the same day under 3 different routes, one of them being off-road! My folks accompanied me to Steve Lewis and English is not their first language and most sales people brush them off but Dominic treated them with more than ample respect. We shopped around with other dealerships too and did get a lower quote than Steve Lewis but the total cost would have only been a difference of $200-300 or so. I went back to Steve Lewis because my experience there was much better than the other dealerships, there is value in taking your customers seriously.

Sales staff extremely helpful. Full explanation & demonstration of vehicle in a friendly relaxed manner. Taylored options to my needs. Signed sealed & delivered in 1 day. Great team at this dealership!

I want to thank Jason for a great customer service . I loved my truck Jason was very helpful have no problems with it . I recommend people to go here same day they will make things happen if they did for me they will for u .

Bought a 2007 Forester from Vernon Auto in September. It was no pressure purchase. Al let me take my time making the decision. The AC compressor was shot and it was replaced before pick-up. About 3 weeks after taking delivery one of the transmission cooler lines blew. The car was towed back to Vernon Auto. They fixed the line without any questions at no charge. Since then I have periodically taken the Forester (and my other cars) to them for service. They have been fair and provide good service. It was a high mileage vehicle when we bought at about 160,000. It's needed few things here and there, but we have put about 50,000 miles on it over the past 27 months -- with just a few reports. My only complaint about the Forester purchase was the car had not been cleaned very well before pick-up. When I'm in the market for another car I'll be giving Vernon Auto a chance to earn repeat business.

I had a excellent experience at Bertera Subaru from working with my knowledgeable , friendly and attentive sales consultant Issa to completing the transaction with Crist the business manager. He was extremely helpful and make the transaction run smooth.

I am very happy with this dealership. Joseph Boughton was the best dealer I ever had to deal with. I will be sending my friends to him soon. Great experience.

We have bought several vehicles from Bertera of Hartford always from Issa Daoud. He is probably the best car salesman I have ever dealt with. He listens to what you need, goes above and beyond to ensure that you get what you asked for and leave happy, and follows up after the sale. A really great experience. I have referred many friends to Issa and they always walk away happy. The only reason they get 4 not 5 stars is that at times the negotiation process gets contentious by sales management which should be unnecessary with all the tools available to plan with before you walk in the door. The finance team is very efficient and explain everything clearly. If you are looking for a new Subaru I highly recommend this dealership.

The experience of dealing with Bertera Subaru of Hartford has been a pleasant one to say the least. The dealership is a very professional establishment and I am thoroughly satisfied with my purchase, both in terms of price and service. For approximately two weeks Mr. Salazar and I had communicated through emails, text messages and over the phone being that I live in NYC. In a relatively short time span, we were able to come to an agreement on the price, and a very short while later I found myself on a trip up to Hartford, CT to pick up my new vehicle. When I arived at the dealership, I was pleasantly greeted, shown my vehicle, and allowed to inspect it while the dealership finalized the necessary paperwork. Before I knew it, the various forms were explained to me, which I then signed and was on my way home in my brand new vehicle. I would highly recommend Bertera Subaru to other prospective Subaru customers if they are at all interested in a great car buying experience, and one fantastic vehicle brand to boot.

Quick, efficient, professional are the three words that come to mind. I had a wonderful experience here from the time I walked in the door to driving out in the exact car I wanted! Anthony, my dealer, was very knowledgeable and helpful and made the whole experience easy and stress free!

My son dropped his Rav4 at Hoffmans (he lives in Boston) to trouble shoot computer alerts because I suggested Hoffmans from previous experience. The issue turned out to be a leaking windshield that was incorrectly installed by another business. Water caused electrical faults detected by the cars computer. Mike Fuhr did a fantastic job coordinating with the windshield company and the insurance company while keeping me up to date on the repairs. Car runs great and the inside was sanitized and is free of the previous musty smell. What could have turned out to be a real hassle was a pleasant experience thanks to Mike. Cars are becoming more or less similar due to competition and dealer service is becoming a much larger discriminator. I highly recommend Hoffman Toyota as a great place for service. THANKS