Used Subaru Legacy for Sale in West Springfield, MA

7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.

The Subaru Legacy is an excellent vehicle. Subaru has nailed the practicality formula with this vehicle. It is large inside, gets excellent fuel economy, has strong mechanical components (engine, trans, AWD system), and is a perfect family vehicle, though the engine is lacking in power. However, and this is a big, however, the Subarus are NOT built for your comfort. The seats are comfortable enough, as is the ride comfort, but the lack of refinement is alarming. The vehicle is loud, brash, and has little concern for luxury. The interior trim is cheap plastic and rough to the touch. There is very little sound deadening, a decibel meter read 79 decibels at only 50 mph, unacceptable in modern vehicles. Reliability is something great to be concerned about, and Subaru offers an excellent package for reliability and practicality, however, the lack of concern for refinement and quality engineering, especially in todays market, is bad enough to make me sell the car. In a modern market, reliability is something that can be found in most vehicles, but modern interiors have improved far past where Subaru is currently. Want reliability, get a Toyota. Need AWD, get a Toyota RAV4. Your comfortable bottom will thank you for it.

I recently said goodbye to my 16 year old Subaru Forester and I was so sad! So, I went to Bertera, met Jeremy Schmieding in Sales, and he really helped me in my decision to buy a 2017 Forester. It is a big difference between the new and the 2002 model, and I was a bit apprehensive about the size (much bigger than I thought) and the "new" dashboard controls. It drives like riding on glass! Beautiful color, very comfortable. I think I drove Jeremy a bit nuts with all my questions, but he was SO patient and understanding and showed me everything I needed to know. He's always around to answer any questions I have, no matter how silly. I love Bertera Subaru and will always buy the Forester. I also like how environmentally conscious Subaru is. (Love their commercials). I'd recommend this car for everyone! And have Jeremy take care of you- he's great! I've even named my Forester after him- "Jasmine (for the color) Jeremy"! See you at 1000 miles.......

I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other dealers in the area and I wanted to see if they actually were true. I had already made a deposit on a slightly used car (2016) at another dealer. I was introduced to Joe Bucko. He had a similar car on the lot but he then told me they were doing a sale on 2017 cars that weekend and when he told me the price, it was several hundred dollars less than the 2016 I already put a deposit on. We picked out the color from a car on the lot and I was about to order one for delivery when he offered a break on the new one in the lot with extra accessories for the same price. How could I say no. I did purchase the 100K warranty which I think is worth it for a new car and the maintenance program for $970. When I went back to get the car ( Joe got the car registered and plates on), I decided to cancel the maintenance program due to another review and they were very amenable to this. However, after I found out that it covers an extensive 30K check up and not just oil changes, I decided to keep it. Joe went out of his way to make things easy for me. I had to come back because the engine light had gone on and then next day it went off and he was helpful and ready to get me into the service area quickly. Great guy. All in all, this has been a very good experience for me as I am not one to buy a new car. Also, Subaru sends you a very nice leather travel bag for purchasing a new car. That was cool.

It's a pretty little car. I got the white. It does have excellent outboard visibility which was important to me . The seats are comfortable and I wanted it for the safety ranking, the AWD and the visibility all of which are as promised. It is the smallest car I've had in 40 years but has room for what I need at my age. However it did not get better than 19 mpg city and highway and they had to put a new engine in it. Now it is averaging 24 and can get 32 on the hwy in favorable conditions. I like the heated sets on the lowest setting and am happy to have the back up camera although it is nearly useless after dark-very blurry. I think it accelerates fast enough. I am not happy to not have retained auxiliary power which I thought was standard on something at this price : $26,0000. It is a huge nuisance to have to turn the car back on to close the sunroof or roll a window up or down, The sound system is horribly overcomplicated. Too many unneeded warning indicators which are pretty tiny and take research to figure out.I like the driver info center. I'm getting older and would prefer a car with fewer rather than more features. I had to search hard to find one with a compass , which I still find useful and essential but it is placed-way up in a corner of the rearview mirror. Should be on the dash somewhere to be really useful. The salesforce and the mechanics are very responsive and the car is generally well made. They fixed the engine without complaint. So they get points for that. I just think it is complicated in ways that are not helpful.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

I owned the Legacy 3.6r limited edition. I bought it new when the next year was coming out. If you can find one that way you have found a unicorn! They hold their value! Excellent car, I wish I still had it.

I got an above average car for a below average price. They even fixed a problem after the warranty. They live up to their promise of no pressure. They specialize in Subarus and know these cars well, but they have other brands, too. They seem to specialize in the $5k to $12k price range. I don't think you will find a better value, which is why I drove an hour. They do not make a lot of profit on these cars, so be fair and don't expect them to spend a lot of money on your car after you leave. Agree to repairs before taking delivery.

Excellent car offering high mpg for 4wd(symmetrical). Can’t beat a Subaru on this! Previously owned a Legacy GT and after many miles, went back for another, (minus the turbo).

Ashley n stan. Exellent service car rite is the best car dealer I've been to.Very helpful they explained everything i asked.I love the car they put new tires roters n breaks tune up.clean place no gimicks excellent price n warranty .love my car will buy there again will recommend to everyone i know.no pressure to buy they let you take your time .they don't sell you a car they let you buy the car.excellent very happy.

Talk about a sleek car with available iSight camera system that helps ensure the safety of everyone in the vehicle. Comes with adaptive cruise control and lane keep assist. Automatic braking to avoid front end collion. Reverse camera with automatic braking and sensors to alert you of oncoming objects usually not in your immediate view when reversing. The day time running lamps are the sharpest looking thing on the road, I prefer them over my BMW LED day time running lamps. In terms of comfort you have all premium leather heated seats with a wood grain front panel that gives off a modern style. Steering wheel paddle shifters with AWD give you superb control. Keyless entry and push to start engine means you can quickly get in and go! Has the new shark fin antenna that flows with the vehicle. Automatic on/off headlamps and awesome fog lamps that individually turn on when making a turn to increase your visibility of the immediate low ground road which allows you to dodge every pothole.

I bought a used 2014nissan altima s.car runs exellent only 45'500miles still has power train warranty with nissan.during the 60days warranty car rite took good care of me fixing the little things that were bad..im very happy with car rite n my nice nissan altima ..I've been to many auto dealers carite is defenitely the best in all services..thank you carite..

The car is very comfortable and stylist and gets a lot of head turns mine happens to be the 50 year addition the more I drive it the more I lean and like it .

I highly recommend working with the team at CARite to find your next vehicle. I had seen a car in their inventory that I liked. As soon as I arrived at the Windsor Locks I was greeted and treated by their wonderfully professional staff. My questions were answered and each member of the team helped to ensure that I was satisfied with my purchase. The environment was easy-going and friendly. Many thanks to Stan, Rob & Dave for helping me find the perfect match for my lifestyle and budget!

Unless you like to stay up at night reading your Subaru Legacy manual, you may never get the hang of this car. We lease it. Really hard to figure out the settings for window operations, radio, air conditioner (but NO heater), headlight setting, door functions (which doors you gotta open first in order to open other doors), how to get the darn trunk open. So many things. Overr-designed. Too much dashboard disboard distraction. Plus, you can never leave the radio on and open the door (buzzers go off). One must leave the engine on if you want to listen to the radio, open or close a window. I've always had Sirius in previous cars and had no difficulties. Legacy radio display is horrifically complex. Hard to set favorites. Worst of all, you cannot readily know when you are out of gas. My old Volvo used to give me a digital readout on how many miles were left before I'd run out of gas. Really helped me gauge when to stop and refuel. In the Legacy, you can read the meter and think you're okay and then suddenly you see the Orange alert. I tend tonot kno get nervous not knowing approximately how many miles I can drive before I run out completely. In short, the Subaru drives very well, looks pretty good, but is not designed to be user friendly. If you don't like reading manuals in order to listen to a car radio, you'll be irritated often. And the temptation to try to figure these things out WHILE YOU ARE DRIVING is a danger that absolutely must be avoided. I'd love to have a talk with the dashboard designer!

Thank you stan and ashley.Love your service love my new car.It runs great .i will recommend car rite to all my friends.Answered all my questions and went way beyond my expectations.Excellent..

The Subaru we are getting drives so well and we fell in love with it instantly. I have always wanted to get a Subaru and I am so happy with our decision to get this 2017 Legacy.

In mid-November, 2015 I bought my 2015 Subaru Legacy with help from Gus (no longer w/Steve Lewis) and he was great - articulate and efficient. The tech person who helped me e.g. sync my phone etc. (Julie) was helpful too. The 1,000 mile "check-up" was uneventful. I had the 6,000 mile service conducted at about 5,800 miles b/c it was convenient to me; that was about three weeks ago. It was done quickly; and when I left the lot I felt all was good. I did however need follow-up help with two issues: (a) once my odometer reached 6,000 miles, when I turned on the car I was offered help to schedule my 6,000 mile service (which had been done); and, (b) my phone had become "unsynced" from the car. So, I called expecting it to be a hassle to figure things out. I was told to come over at my earliest convenience, which I did that day (afternoon of Friday, March 11). The guy at the service desk (sorry I didn't get his name) listened to my description of what I needed help with and summoned Benny Cruz who accompanied me to my car and in 15 minutes he had me on my way with everything "made right". I want to thank the Steve Lewis Subaru staff who fielded my call and emphasized they wanted to fix my problems ASAP, the gentleman at the desk who listened carefully to my "problems" and then summoned the aforementioned Mr. Cruz who was quick, very competent and polite. I appreciated the good service and look forward to my next visit. Chris Fox Belchertown, MA

Just purchased my new car. Already i feel a huge difference in comfort and how well it controls. I look forward to the years to come with it

I have been thinking about downsizing from my Chrysler Town and Country for a few months. The Subaru Forester was one of the SUV's on my list to consider. I stopped at Steve Lewis to get started on my search. I left 4 hours later with a brand new 2017 Forester. I didn't think I would be able to find a smaller car with all of my "must haves." I was wrong. Eric spent the whole afternoon with me asking questions about what I wanted and answering every question I had...EVERY question. Once Eric was able to actually get me into a car with all my requests (remote start, Sirius Radio, inflatable lumbar, power seats, power liftgate to name a few), Jack stayed after hours to be sure all my paperwork and financial needs were met and complete. Fast forward three days. Now it was Brent's turn to take on the difficult job of explaining a technical car to a non-technical customer. Mission accomplished!! I also spoke with Benny Cruz in customer service who gave me his card and encouraged me to call him for any future needs. Thank you Eric, Jack, and Brent for making what can be a stressful experience an easy one. I plan on keeping Benny's card close at hand.

Looking forward to driving it for a long time and enjoying the great gas mileage and great comfort. Also love the all wheel drive for bad weather.

I've only owned this car for a little over a month, but so far it has been a pleasure to drive. Four wheel drive for a sedan is always a big plus.

I went in looking for a cargo van that would pull my trailer they were super helpful by explaining the 150 250 and 350 vans ability to tow, made my buying easy, very helpful, if you're worried about dependability, don't, they offer bumper to bumper extended warranty so you'll have no worries, in my search for Vans this place was the only place I felt was out for the customer and not for themselves, they didn't care if they sold me a vehicle or not he wanted to be sure that I was going to be happy with my purchase, too bad I can only give them a 5-star rating, very knowledgeable of their large inventory, I sent one person who bought a vehicle and I will continue to send people to them, thanks Tom for your help and honesty in making it easy and worry free to own a used vehicle. Pat B.

I really enjoy almost everything about the car. It drives well, good features, good mileage for AWD. I wish the body was not so low to the ground ( easy to scrape on curbs etc ) but I want a sedan and it seems all sedans now are low like this one nowadays.

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

I love the look, performance, features, comfort and reliability. I have owned VW's, Ford Pinto, Audi Fox, Honda Accord, Toyota Tercel, Chevy Malibu, Chevy Impala and a 1942 Pontiac that was a gift from an old neighbor who went into a Nursing Home in 1964. I had the most fun in the '42 but my Legacy is by far the nicest car I have ever owned.

I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.

Amazing sedan for the snow! Drives well. Great features. Really the only thing that’s missing for me is the automatic lock once the car is in drive and moving. You have to remember to lock the doors. Otherwise, I love it!

I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!

This car meet all my needs. All wheel drive is so important for us living in Midwest where lots of snow in winter. I am a new driver and AWD help me to drive more stablely. And it’s cheap in AWD cars

I will say that I was a bit apprehensive after reading some negative reviews; but due to the volume that this dealer ships out, I can only assume that poor experiences are a small percentage of their business practice. I visited Vroom???s website in the evening and decided to purchase my wife a Cadillac SRX. Within minutes I received a call from a sales rep. Within an hour of that initial call, he collected my $500 ???hold fee??? that was later applied to my down payment. The following day, my sales rep called to inform me that financing was secured, even with blemished credit. (Required an additional $600 down payment which I had wire transferred). 3 days later, I received my contract via FedEx, completed it, and shipped it back. Once they received and reviewed, I was sent an email with an expected delivery date. From start to finish, the entire process took 10 days, and we received a used Cadillac SRX in EXCELLENT condition. The interior was spotless. The exterior needed a wash, but it was understandable because the car was shipped from Texas to Florida. I have already recommended this service to others, and will likely use them again. *Car does come with a 60 day temp tag, and I have not heard back from Vroom about acquiring my actual registration and plate. - However, I believe that I still have a couple of weeks left on the current tag.

Previously owned a 2007 Acura RL. My Subaru Legacy 3.6R gives me more performance and a smoother ride. Has every feature I wanted. The Eyesight safety feature is awesome. Other cars I test drove did not come close. So impressed we purchased a new Subaru Impreza for our Grandaugher with Eyesight. Previously owned Honda products.

After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldn't help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and service personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys

I met with Paul Hewitt to lease or purchase a vehicle. Paul provided very excellent service. I was not sure whether to buy or lease. Paul was patient and walked me through the various options and was very throrough! What impressed me the most was his ability to look at this from my perspective! I dealt like every step of the way Paul had my best interest in mind. The dealer it’s self is also very professional, friendly and comfortable to be at. If you are in the market for a new vehicle I highly recommend this dealership, specifically Paul

Very good if you live in the snow or in the mountains or hills. Subaru has truly mastered the symmetrical 4wheel system. Can’t go wrong with it. And this car still gets the same gas mileage as it’s compe like Camry and accord of same years who don’t have the extra stuff like the 4wd.

Love the vehicle other than having to put 8 low beam bulbs in it over the last nine years. This task is very difficult to do and expensive to have a mechanic do. This is such an issue it almost would make me not want the vehicle