I brought my car to the dealership because the engine light came on, which told us the timing chains needed to be replaced. This seemed odd to me because the vehicle only had 48,000 miles on it. At first it was going to be an out of pocket expense, which made me question the "value" of owning a Cadillac being this kind of repair should not be happening on a car with low mileage. After working with James Zielonka, the Service Manager, GMC Customer Service and the VMA Rep, we were able to get the vehicle repaired at no charge under manufacturer's warranty. This has restored my faith in Cadillac and GMC. James was very professional and kept in constant contact with me throughout the entire process. My car was in the service department for a week so James arranged for me to drive an XT5 Customer Courtesy Car for the weekend. All I can say is that John Elway Cadillac and James Zielonka acted professionally and with the highest customer service possible in dealing with my predicament and I will definitely sing their praises to all that will listen. I happen to be a marketing teacher with Denver Public Schools and I used this example of professional customer service to all of my classes as "How to do it right" in regards to taking care of your brand. I strongly encourage you to pass this along to the right people and I believe with people like James working for your company he brought amazing value to your brand and I would hope that you could use this as a positive reflection of your company's values to continue demonstrating how important taking care of the little guy can be. Thank you for an amazing experience and feel free to contact me regarding this experience if you need further details.
Take care and God Bless,
Matt Nicolo
2017 Tesla Model X Review
My first electric car
by Hendu098 from Pittsburgh, PA
March 8, 2019
5
The car is very stylish great interior and exterior, has lots of room, looks great. Nice visibility best of all no more gas stations .
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2016 Tesla Model X P90D Review
Perfect combo of performance,intelligence & safety
by Performance lover from North Jersey
March 2, 2019
5
Perfect combination of performance,intelligence, safety and healthiness. And it’s actually more reliable than you may have heard, issues are very minor and easy to fix.
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2016 Tesla Model X 75D Review
Fun, futuristic, family hauler!
by Takamori from Nashville, TN
March 18, 2018
5
From the head turning falcon wing doors to the exhilarating torque and acceleration that the all electric dual motors provide, this suv is a dream. With frequent updates, this car gets BETTER all the time. The Autopilot keeps improving and will some day fully drive itself.
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2016 Tesla Model X 90D Review
Everyone will see you coming if you drive this
by Tom from Bayside NY
March 9, 2018
5
This is a great electric SUV. Tesla has really outdid themselves with the design, performance, and technology this SUV offers. I have the Model S too, and prefer the Model S because its more nimble, but this is a much easier car to get in and out of compare to the model S. Its got great clearance off the ground, it handles great for a heavy SUV, and the performance incomparable to other SUV in its category. I have the six person configuration and wish I ordered the 5 person one for more cargo space being that the second row may fold down for more cargo space. Overall, I think this is a great car, fun to drive, reliable, and will get you notice anywhere and everywhere.
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2016 Tesla Model X 90D Review
rEVolution
by VegasTesla from Las Vegas, Nevada
January 29, 2018
5
I have owned two Teslas and also own a Mercedes B Electric which has Tesla battery and drive unit. I would recommend buying anything Tesla at this point. :)
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2017 Tesla Model X 75D Review
Greatest car ever made
by EggWhite from Pasadena
August 21, 2018
5
Greatest car ever made in human history. Everything on the car is perfectly design for comfort and stylish. 0-60 in 3.8 seconds. What can you complain.
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Vroom - Buy a Car Without Leaving the House Review
Great experience!
by jwerth from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
2016 Tesla Model X 90D Review
Reducing Fossil Fuel Imprint
by South of the 49th from Fresno, CA
April 25, 2018
5
Definitely not a cheap vehicle to purchase (new or used). Looking forward to not having to pay ever higher costs for gasoline in the future. The electronic sophistication will take some getting used to. Better not be afraid of technology if you are looking at a Tesla. It can be a bit frustrating to try and find the right screen but I'm sure it will get easier with time. Tesla's SuperCharging network has worked great so far, it is integrated into the GPS so when you enter a location it shows all the SuperCharging stations along the way and the range. Can usually get back on the road in less than an hour. Like the regenerative breaking system, rarely have to touch the brake except to come to a complete stop. Very solid and quiet. If you can afford one, definitely recommend it.
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Vroom - Buy a Car Without Leaving the House Review
Online Car Buying from Vroom
by chevygurl from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!
2016 Tesla Model X 60D Review
Best car ever!
by RichV from Mesa, AZ
March 6, 2018
5
Big, fast and no gas. What else could you ask for? By far the best vehicle purchase we have ever made. Supercharging network makes road trips a breeze.
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Vroom - Buy a Car Without Leaving the House Review
Easy Peasey No-Haggle Experience!
by RJV4EVER from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!
2016 Tesla Model X 90D Review
Best car I ever owned
by JB from Albany NY
January 12, 2018
5
It is quiet. It is fast. No worry about getting out in freezing cold and snow to pump gas. Save money on lottery tickets! I never go to gas stations any more!!.
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Vroom - Buy a Car Without Leaving the House Review
A great overall experience. I would recommend highly.
by danh from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
I was referred to Vroom by my neighbor. He had explained to me that he bought a car from them, but ended up returning it do to circumstances. He spoke so highly of the process that I started to casually browse the site periodically among other car sites. It didn't take long until I found a car I wanted. The buying process was easy. I called, if I wanted to put a temp hold on the car, I just had to put a deposit down via credit car. I could get that back later on or take it off the purchase price. Easy enough. I was then overnight paperwork to complete with return overnight envelope. I knew a holiday was coming up and that would effect delivery - and it did, by about 4 or 5 days. The car still arrived 1 day earlier than expected with 60 day temp plates ready to go. Trade in? Wow that was too easy as well. Fill out the form, rate the condition, what I expected, and go. They replied back within to me 1 business day with their answer. I read a bad review about someone's temp plates expiring and it being a hassle to get new ones. I too ran into a situation where my tags expired. I called Vroom up and they had a new temp tag to me by the end of the day. No hassle or push back. My actual plates arrived about 2 weeks later, so I am glad I called for new tags. Christos was my original rep. He was great to work with, explained how everything would happen and a rough time line of when to expect things. I would suggest working with him. I expected pre-sales to be very good. I did not expect post-sales to be just as good. Coming off an absolutely terrible buying experience from a local dealer, this was a pleasant 180 of a process. Now when I share my terribly buying experience, I immediately follow it with how positive this one was. Keep it up Vroom.
2016 Tesla Model X 75D Review
No more gas stations...ever.
December 2, 2017
5
This car is our daily driver but it really shined for a 900 mile trip from CT to SC and back with 5 teenagers and a dog. Falcon wing doors are neat but the overall technology is amazing.
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Vroom - Buy a Car Without Leaving the House Review
From now on Vroom is my first choice!
by Goldfish from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
I bought in early December a 2016 Toyota Tacoma Truck from Vroom after going to a few local dealers here in Phoenix, AZ. All what happened was the games they played and wasting my time. I know there is some of that unfortunately when buying a vehicle. I am in my 50's so I am not new to buying cars. But buying a car off the internet is something I had never done prior to Vroom. I did my homework and read many reviews. Obviously there are many negative reviews so I wanted to let readers know my experience. So after finding the truck I wanted I put the $500 down and then both verbally and via email. I told/wrote to my Sale Rep Tramaine, and his boss (the Sales Manager) Stephen that my concern of all the negative reviews. They told me the volume of cars they sell on a monthly basis, being a business man myself, I could see how there could be some negative reviews. I told them every business has it challenges just don't ignore me or the problem if it arises. I can say several things with full confidence: I was kept in the loop of communication, even when the truck had to have a minor touch up paint job. I received the truck in a timely manner, the truck was in excellent shape. It was exactly what the pictures showed and the written description. Most important my price was significantly less than any local dealers and on top of that NO HASSLE AND NO BS. My next purchase in a car is going to Vroom first and probably will never step foot on another car lot in my life.
2016 Tesla Model X 90D Review
Driving into the future.
by Falcon 2 from Longmont, CO.
June 12, 2017
5
Tesla X 90D is a near perfect vehicle. We have driven coast to coast for work and family. Driving is actually less stessful than flying now.
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Vroom - Buy a Car Without Leaving the House Review
Vroom was GREAT!!!!
by Jenn3029 from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
We had been looking for a Chevrolet Silverado 2500HD for a few months and just weren't having any luck at the dealers. They either were priced too high with ridiculously high mileage or the truck was in terrible shape. I found a truck on Vroom and asked if it was still available, when I received my call back I was at work and couldn't answer. My husband and I were on way to the grocery store and decided what the heck, let's call back and see what they say. Bri answered and said the truck we inquired about was sold but she had a different one. She sent photos, CARFAX and all the necessary info. We said LET'S DO IT! and the process was smooth and fast. We were told 10-14 days for delivery and the truck arrived in 2! Amazing experience all around. Thank you all so much for your help. We love our new truck!!!
2016 Tesla Model X 90D Review
unbelievable speed
by cappy1919 from west palm beach, FL
June 12, 2017
5
This is the best most fun car/SUV I have ever owned, and I owned a Ferrari before. This SUV is faster than my 360 Modena Ferrari. It's acceration is scary and uniform with no gears to shift, just all speed. 0-60 in mid 3 seconds. Its seats are very comfortable and the interior and exterior are unmistakenly luxury. The doors open as I approach and close when I leave. Gull wing rear doors are very cool and useful in tight spaces and if raining.
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Vroom - Buy a Car Without Leaving the House Review
Great experience, great company
by ehumphrey from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
Vroom is great because going into car dealerships is a complete friggin nightmare where you have to battle your xxx off to not get scammed.(and I still lose) Vroom had a huge selection of newer used vehicles to choose from; you don't haggle over price, just do your homework on the price to see if it looks in line. (KBB)They also lined up financing with a very good interest rate, everything was transparent, not a bunch of hidden xxxxxxxx with trade ins, extended warranties to buy, maintenance plan tricks...etc. Delivery did take a little longer than they estimated, but no biggie, they delivered our 2016 Dodge Grand Caravan and other than it being dusty from the trip, it looked GREAT. Feels brand new and it has 40,000 miles, looks just like it did in the pictures. They also set up the registration and I got tags/license plate in the mail. I think they're super and I'll be buying another car in the next few months from them again. I HOPE this is the future of car buying and companies like this are profitable and stay in business.
2017 Tesla Model X 90D Review
I May Never Buy Anything Else
by John W from Pittsburgh, PA
December 13, 2018
5
I read a lot about the car before test driving it and buying it. Driving Tesla electric is a more cerebral task, as you can't fill up just anywhere. But once you get "range anxiety" conquered -- and the car helps a lot -- it's the most outstanding ride and driving experience ever. Amazingly quiet. Wonderfully smooth and gearless. Ferociously fast. So little maintenance or repairs. Autopilot -- still a work in progress -- is nevertheless impressive and very useful. The seats are so comfortable, though that is subjective. The very worst thing about the car is that everything else seems so crude once you are used to the Tesla. The second worst thing is charging on long trips, but it really isn't bad. (You use a bathroom, grab a sandwich, and you are usually about ready to go.) Tremendous safety test results. Extra trunk in the front ("frunk") because it has no engine. Of all the cars currently available, if I had to pick 1 to drive forever, this would be my choice without hesitation.
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Vroom - Buy a Car Without Leaving the House Review
Read the bad reviews, took the plunge...got a GREAT CAR
by Porscheman247 from DealerRater.com
December 3, 2018
3.8 (2076 reviews)
So after reading the 300 negative reviews, I can honestly say I was VERY nervous about the transaction. Pages and pages of bad reviews, my experience was different and challenging but all in all I am very happy. The primary issue with Vroom is they have all their sales calls going thru a call center where no one knows anything about cars. The call center was Rock Auto disguised as a Vroom. After 3 minutes with these people I knew what the deal was. What I did was run a vin check on the Porsche 911 cabriolet I was interested in to see where the car was located. Once I found out, I called the dealer direct from an old ad on eBay. They put me in touch with a TRUE sales guy and we went over the car in detail. No call center BS. I was approved for the car quickly and the finance team sent the paperwork out timely. To my surprise the car was shipped from Texas to NJ in less than 5 days after all docs were signed. The car was delivered and like other have stated, was not clean and the car did have a damaged rim. I went to my local Porsche dealer and they validated the issue. Here's where the 5 stars comes into play. I called customer service and Christy Leal in the Vroom customer service department approved a new Porsche rim, almost $2000.00 that day to be replaced on the vehicle. They dealt directly with the dealer and simply kept me in the loop. The issue with Vroom is that they are relying on a call center who merely reads from a script. This is not good. If you do a little homework on the car you see listed on their site like I did, you can avoid the call center, Rock Auto. This will alleviate 99% of the stress and you will get a nice car at a great price. I can proudly say I am one of the few happy people that has purchased a car from Vroom. I would definitely buy another car from them. Christy Leal is an excellent employee and she deserves the 5 start I have given.
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Vroom - Buy a Car Without Leaving the House Review
No White Lexus Christmas
by Seahawk Fan from DealerRater.com
November 5, 2018
3.8 (2076 reviews)
My husband and I were looking for a white Lexus RX350. We spotted one we loved but decided too late and it was gone. So the next time we spotted one we were quick to hold it. (we had also submitted a search for a white Lexus) My husband, my adult daughter, and I all looked at the ad and it said "White". Purchase was finalized on 12/162015 (we paid cash) The car was not delivered until 1/5/2016, due to the holidays and bad weather, and when it arrived it was SILVER not white. We are embarrassed to say that looking back on our paperwork it does mention silver on two pages. Our mistake. I drove it around town the day it was delivered, but the next day I decided I really wanted white. I had not driven 250 miles around town, but it was already 5 miles over the allowed mileage to return it within the 7 days. (should have checked odometer reading when it was delivered). I thought we were stuck with the silver, but Vroom is honoring the 7 day return policy and it will be a happy new year after all.
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