Overall, reliable, pleasant, helpful, and reasonable.
December 3, 2018
Usually, Denise Mitchell is my go-to service rep. She knows her stuff, stays on top of what's going on with my car, explains everything thoroughly, and is just an all-around, really nice woman; and I enjoy seeing her every time I go in for service. That personal touch of knowing with whom I am dealing makes me feel more relaxed about getting my car serviced as it's always anxiety-producing since I never know what might come up. Also, I really like the car credit card that I can pay off interest-free. That takes a lot of the worry out of the equation. I used to be a VW person and switched back around 2001 when I got my first RAV4. I found Midwest Auto to be really arrogant, unfriendly, unhelpful and too expensive so when I first started going to this dealership, I was really leery. After over, 16 years of going to Germain, I feel I'm in pretty good hands.