Took my RAV4 in for warranty/recalls. Dropped off in morning first thing and they called when it was done. Everything was taken care of and everyone was friendly and explained what was done. No charges. Will go back for other repairs when the time comes and needed.
Best car for family
by Andrew from Birmingham
November 8, 2018
Best car for family with kids because of the perfect size and captains chairs, so kids can get to the 3rd row, even with car seats installed, without flipping seats forward. And Toyota reliability!
Always polite and helpful even if my problem is small. The radio stations got messed up and a young man took the time to show me how it worked. He was so patient!!!
I love my Highlander!
by Gaileybelle from Murfreesboro
January 5, 2019
I love that it is easy to get in-and-out of my Highlander. After hip replacement, that was a major factor in looking for a vehicle. Now, my 86 year old Mom loves it for the same reason, easy to get in and out. Comfortable ride, even for the back seat, plenty of leg room. Comforting knowing it is very dependable.
Jimmy B made the experience great! No high pressure and completely upfront. A pleasure to work with. I would reccomend him and this dealership to anyone!!
Expect to drive this SUV for many years.
by DenaLane from Oklahoma City, Oklahoma
December 4, 2018
I really love how smooth the Highlander drives. Very quiet ride. Easy to handle for a mid-size vehicle. Has a lot of nice features that may take me a while to learn. I feel like the Highlander will last for many many years.
I bought my SUV at Castle. Excellent service from the beginning until delivery of my vehicle. FREE oil changes, FREE hand car washes and a very knowledgeable staff from the show room floor to the service department has me and my husband very happy customers!! Thank you Castle for all you do for us!!
Very luxury and comfortable
by Customer From June 2018 from VA
October 25, 2018
I loved this car. I was looking for something like this from a long time. Great comfortable, reliable, luxurious, spacious and low maintenance vehicle. As compare to other brands out there, i trust Toyota with my blind eyes.
I bought a car last week from this dealership and It was a wonderful experience. Shane my Salesman was awesome! Larry Chambers was also wonderful!
Toyota is the only car I would consider owning.
by Pat from Atlanta, GA
November 20, 2018
Reliability is excellent. I’ve owned a number of Toyota over the years and I keep coming back to purchase another Toyota because of the reliability and the excellent staff that sell and maintain these vehicles.
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
Ample room for a growing family.
by Jamin83 from Newark, OH
January 13, 2019
The all wheel drive along with its driveability options makes this a well rounded vehicle. Proven with the latest winter storm! Rides high like a SUV should but isn't top heavy! This is my first Toyota bought for my wife and it has me shopping for myself.
Courteous and timely. A pleasure to do business with. I would recommend to others. My service rep was and is great everytime I go in. His name is Mark.
Best choice for us
by Mandy from Tyler, TX
January 12, 2019
We needed a vehicle with a 3rd row. The Highlanders received excellent reviews on other sites for the interior space, reliability, fuel efficiency, among other features that were important to us. So far, we are incredibly pleased with our decision and know we will have this vehicle for a LONG time. Toyotas run forever and with very few issues. We had a Corolla previously and never had a single issue in the 8 years owned.
Great Dealership,Great Staff, Excellent experience
by Daniel "cupid candies ice cream" from Plainfield il
April 6, 2018
I have been shoppong for a car for a couple weeks, as soon as I emailed Carzinc there response was fast and attentive. Every one there was great. Thanks Carzinc
The best overall vehicle I have ever owned!
by RevJewell from Zephyrhills, Florida
August 10, 2018
This vehicle was very solid in handling, was comfortable in all positions of the car. I pulled an 18 foot camper over 8,000 miles without any difficulties and received excellent gas mileage. If I could afford one now I would be driving another one. I put just over 150,000 miles and just had normal maintenance.
We negotiated prices for both the new vehicle and my trade-in with little aggravation. Both Marek and Oliver were very receptive about my estimates of value which resulted in an expedited experience..
Replaced My Truck
by Roxy from Oceanside California
January 14, 2019
This car was a great transition from my Nissan Frontier Truck. I was looking at Ford Flex, Ford Explorer and Nissan Murano. The expectations I have are all satisfied in the Highlander. Needed a large enough car to haul my family around, and my ton and a half of clay and equipment.
Frank was a friendly, approachable and knowledgeable guy with a sense of humor. We spent the entire day with him, and ended up with a great car. Going through the Costco program helped get our price down from the start.
by Blakev88 from Walker, La
January 6, 2019
Great for a family although I would recommend the captains chairs. One major issue is the rear automatic lift gates have issues. Mine is 2200$ to fix. Great vehicle just watch out for those rear hatch issues.
I bought my first car from here and my second also nice and clean environment agents are also nice and friendly they have lots of cars to check out
Favorite car ever
by Highlander from Orlando
November 27, 2018
This car is so well made. It is comfortable, quiet, has very good acceleration, delightful to drive, handles so very well. The only thing I would change on it is to have pull-down armrests on the front bucket seats.
This dealer was welcoming and great to be at. Our sales consultant Jake made the entire thing super easy. He was never pushy at all, answered all of our questions promptly, was very knowledgeable and was very upfront about everything we needed to know. I have never in my life had a more pleasant experience buying a car than I did with Jake. He even helped us move our things from our old car to our new one and stayed with us until we left the lot. At any time possible, I will be recommending Jake to anyone looking to buy a car!
Most Reliable car I have ever owned.
by mehl857 from Dahlonega
November 30, 2018
Thus has been the best car ever. I have had is for 13 years. Never any major issue. It's a tank. I have over 200k miles and she is still running great! LOVE Toyota!!
Muhammad Ashraf was my Sales Representative. He was very helpful and was able to address all my concerns and answered all my questions. He provided excellent customer service!
So glad I switched to the Highlander.
by TynetB from MD
December 21, 2018
I previously leased a Ford Edge. It was a nice SUV, but the Highlander is better. While both basically offer the same features, the Highlander surpasses the Edge in technology. I’m so happy I made the switch.
Good customer service From day one I go over there to buy a car they was good with me they help me a lot even after one week from heaven the car I go back to them the car was shaking need break They help me and fix the brake for me and check the car from A-Z thank you for a good customer service
I will only drive Toyota!
by Croern from Long Beach, MS
November 17, 2018
I love everything about this car! The body style and interior, the size, because I can take my family in one vehicle and there’s plenty of room for storage too! It rides like a dream and I love it!
Stopped in to make an appointment and was very pleased the Adviser said if could handle an hour and half they would do it fight now. First time I’d ever been taken as a walk-in. It saved a ton of my time since I live 17 miles away. Kudos to the service adviser.
Perfect family car that matches our needs.
by DougD from Franklin, TN
August 24, 2018
It has plenty of legroom for driver and all passengers. Care has been given to customized climate for each passenger. The front console is a very helpful storange arrangement.
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