Great Sales Person-Top Down Process Needs Work
November 5, 2018
I live in Pensacola and I purchased a 2016 RAV4 from Palmer's in April '16 . This was my second vehicle purchase from Palmer's Toyota. My first purchase was a new 2003 Toyota Tundra and I was highly satisfied with the whole process then-very easy and very simple. This time, I initiated contact with Palmer's internet sales through a car buying service. That part of the sales process was made too difficult insofar as negotiating a fair price. However, eventually we negotiated a fair price that buyer and seller could agree on which I thought was fair, but the road there was way too far and winding. It could have been much easier and simpler. That said, the best part of my experience this time was with the sales lady that they referred me to in order to finalize the sale. Her name is Ann Phoutphong and man she is very good-not pushy at all. When we drove over to finalize the sale, she was so pleasant, incredibly patient and didn't rush my wife and me, even though she had another customer who was waiting for her at the time. Ann patiently took us through all the technology. This was good for us because my wife and I are nearing retirement and we're technologically challenged! This worked out well because I got the convenience package (safety technology that you want). She paired my phone to the SUV audio bluetooth, offered to set up etunes but I elected not to at that time. She let me know that if I later changed my mind about setting up the Etunes, she would take care of it and said just call her. Wow! She had real good product knowledge which is important to me when I buy any product. If we asked her a question about the vehicle that she didn't know, she whipped out her smartphone and found the answer right then. So I give her 5/5 stars for being so good. Ask for her if you go there-you will really like her. I hope this helps. Good luck!