I'm so glad I decided to get my MINI from East Bay. David Dagstanyan was very patient and helped me pick the car I wanted and explained all the features carefully. He made my first buying experience go smoothly and I never felt rushed. Check out East Bay MINI and see David if you're in the Bay Area!
I was expecting high pressure to purchase a new car. The Sales Representative, Answered all the questions
I had prepared before going to the Dealership, without any rush, sale pitch, or pressure in purchasing. He
was very helpful in explaining, each package that was on the various Prius models. We felt he was truly outstanding. We are happy with our purchase.
I went through Costco and this dealer came up in referral. I did everything via e-mail (my preference) up to the point where car was being brought to dealership. After that salesperson had deal and car I wanted waiting for me. A painless, easy and no pressure car buying experience. Go see Marie or Anibal.
My service representative was very informative about what they would be doing with my car to solve the problem. He stated they would have to keep it for 4-6 hours to discover the problem. Every step of the way he kept me informed of what they were finding.
Ryan was our salesperson and he was super! Found us the exact car we wanted at a really great price. Easy and upfront to deal with. Made the entire experience hassle free and easy. We would definitely recommend this dealership and Ryan.
I like to thanks for a great service from professional customer service, Trung Lu was very attentive to my concerns and have a knowledge about my issues, thank you so much mr. LU,I hope that I will be back soon. Regards, att Mario Aldana
I brought my Sequoia in for a routine service since it was over 7 months since my last service. My service advisor was Lyndon De Vera. He pulled up details of my last service, and quickly determined I just needed an oil change and not a tire rotation. During the service they noticed that my drivers side wiper was in need of replacement - something that I'd forgotten about. Lyndon also got me a quote to replace a piece of broken trim.
I took my Toyota Prius for maintenance here and was helped by Octavio Rubio. He was very helpful through my process and directed me to the customer lounge to wait while my car was being worked on. The service people were very friendly here and I will definitely come back here to get maintenance on my car again!
We have two TOYOTA Prius and we really recommend this wonderful dealership to bring the cars to the service; we know almost everyone in this dealership; but we have preference with Tony Aguirre , who take care ours cars likes his own car, thanks Toyota Palo Alto for be part of my family.
It started when i had my toyota RAV 4 serviced for maintenance last June. Said Abbas approaced me while i was waiting in the libby asking what car i am interested with. I told him my plan is this coming Dec. since then he sends me emails about price reduction of new model RAV 4 on July 4th. After receiving 4 emails from him, i asked my sons to bcome with me to see less expensivecar. We 1st went to toyota city but Said was always texting or sending me emails so we decided to go to Palo Alto. After drive test of RAV 4, he mentioned the CHR and we drive test also until we decide to get CHR. In the buying process. Said is so patient in assisting us and introduced us to Alex who is also a supportive gentleman. The finance manager also was patiently doing the paperwork ang making the waiting time a good one. Sales service is good, hopefully, after sales service must be the same.
I search online for 2018 Toyota Camry, I received lot of price quotes from many dealers in Bay Area. Andrew Tran from Palo Alto matched the price quote close to what I expected. He gave great details on the car, and how the car operates with the car’s options. The car has only 4 miles on it. He kept his word to sell new car to me. Thank you Andrew Tran.
Great overall experience. Don was a pleasure to deal with. I am very happy with my purchase.
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