Used vehicles for sale near Adelphi, MD

The representative was great,but the service was very poor.. they promised to call me when my vehicle was ready but they never did. I had to go to the dealership and ask about and they said it's been ready. But no one called or answer the phone.

Michael Henry is an excellent salesman! He listened and worked hard to get me the car I was looking for.... of course I did my research to know what I was looking for .... and more importantly, he found the car at the price I was looking for! 5 stars to Michael! Make sure he’s the person you use to find you the right car for the right price! He was very patient, professional and mindful! I also appreciate the length Carmax agreed to go to to ensure I was satisfied with the Vehicle to fix needed repairs. I give them 3.5-4 stars for that. I did not like the loaner car that Service put me... it was not good to borer line okay.

All around excellent choice. Very responsive to texts and questions. Did buy a car and a special thanks to Nana.

Michael Masciarelli was very good, 5 stars, not pushy and not overly talkative, which we appreciated. He was pleasant and knowledgeable. I was very happy with the trade in value and with how quickly we were able to get the "new" car I am the primary drive of this vehicle which I made clear several times. Unfortunately, all the paperwork shows me as the co-signer. In regards to the finance team, it took a while to get copies if all the paperwork. I ended up having my daughter pick it up at the dealership, over a week after the sale. I received an email file around the same day. I feel that the gentleman who took care of this for us was not as easy to work with. Needed the wipers replaced since they did not work very well. I asked to have the back wiper replaced as well and was told that it was not needed. It does need to be replaced, very noticeable with the snow and rain. I guess I'll have to pay for that one. All in all, the staff, starting with Mel (also 5 stars), was great. The dealership was clean and comfortable. Decent experience.

CarMax does fine, but a little cumbersome since they are so big. Daniel and JJ were very helpful. Cars.com, however, is slow on removing cars from their pages. Twice I went to CarMax to see a car, because Cars.com emailed me that the car I wanted was still available, at that location. Both times it had been previously sold. Frustrating when you’re looking for a specific model.

We owned a 2019 Pacifica and traded it (with only 51,000 miles) for a 2023 Pacifica Pinnacle. We traded early because we didn't want a hybrid, yet. This one is Red and gasoline...beautiful. Having a wonderful time, enjoying all its luxuries.

The team at Don Franklin was very professional and very helpful. Noah Roe was our first contact and was so friendly and Knowledgeable that helped make our decision

Nice vehicle. We purchased new...price was one reason why compared to other vans. Our old vehicle was a Town & Country, this vehicle has some pleasant surprises. Better power and a better ride. Handling & response are very good, not clumsy like some vans. Great safety features throughout the vehicle. Things I don't like... the power rear side flare windows are gone and there isn't as much storage . In order to get better storage, you have to upgrade to higher end models. No overhead storage panel in some models. I certainly don't like the fact that there is no spare tire anymore but I know that the car industry is moving that way, which is just a cost saving measure for them. Door protection side strips have disappeared - they used to just be a standard item but now, are an "option", which is pretty lame. Roof pillars tend to cause more obstruction in my view as I'm driving but the Pacifica has alert safety features that are helpful. Information screen is pretty easy on Chrysler. Overall, its a nice vehicle.

Visiting from Wyoming and car broke down. This was a week before Christmas. Service manager Dylan was able to get it check it out right away. Bad news, the engine needed major repairs. Sales man Kevin was excellent, was able to get us into another car quickly and without any hassle. Great service, picked up car 2 days later and was able to finish our visit and make it home as scheduled. They understood our problems and worked with us without any issues, even since we were stranded from out of state. Would recommend.

Best car buying experience I?ve ever had! Everyone was very knowledgeable and kind. Never felt pressured during the process. I love my new car and am so happy with the whole experience : )

I have owned dozens of cars, trucks and minivans. This vehicle is the most versatile of them all. The V6 AWD is great on the hwy. And the steering is nimble in street driving. I would recommend to anyone to purchase. Stow and Go seats are best in class.

Only problem. They praise. My car too low. If they raise my car appraisal. I will make a deal.

I purchased the limited version. I am really happy with how it looks and performs so far. Plenty of room and no more arguments between children. They all have their own space. Took it on a long vacation and it performed great! With all the room and all the hooks up for all the kid’s devices it was great. Even has a hook up so our cooler ran all the time. No need to worry about it loosing power when the car was not running. I love my car, best car so far. I never considered myself a minivan person till now! The kids enjoy going on road trips now. The third roll setting is a game changer! All the grandkids fight for that setting. I have to agree it is pretty darn comfortable I would say it’s worth the price.

We’ve been coming to Balise for a number of years and Joe Papa in Service has been great. Always giving us sound advice and helping us when we needed some work. Great communication provided and my boys loved the little treats he gave them when he helped me out during a service appointment. He makes it an easy decision with where to go when we need some work done! Thanks Joe.

Very clever stow away seats make it like an enclosed truck. Comfortable. Handles and accelerates better than I expected. We'll see about reliability. I would have liked to get more of the extra cost options.

I sold my gmc terrain to gmc Rochester and Jon and Ian helped me and I ended up getting what I wanted

There was a lot of cars to pick from and kayshawn gave me the perfect vehicle

I bought my van new. It has 150k mikes and I have only had very minor issues with it. It has been a reliable source of transportation for me as I drive long distances several times a year. I particularly love the way the seats go into the floor. I have hauled so much stuff. I love my van.

Got in quickly and a ride home due to time required to compete the needed work. Same great guy got me back from home for pickup. Question: additional recommendations on receipt said cabin Air Filter Service needed attention immediately. Didn’t see til home. Hope it’s OK for our trip Thursday to CO mountains for a week. Then will get Car back for needed service. Joe Yoches

I am always impressed with how friendly and helpful all the staff are and how welcoming and clean their waiting area is.

Denis made our visit pleasant and worthwhile. Financing and warranty were arranged by Adrienne - again wonderful!

This is the greatest car I have ever laid my eyes upon. The interior, the color palette, and the sight of the car left me in awe. It even has apple car play.

Great buying experience! Our salesman Mike Penna was great to work with! Took the time to make sure we found the car that best fit our needs!

One of the best experiences I have ever had. From the initial call speaking to the representative Jordan, boarding a flight out of JFK Airport, being picked up by Jordan at Rochester Airport, Transporting us to the dealership in Avon, all paper work ready to sign. Everyone at the dealership were friendly, courteous, and professional. Thank you for a wonderful experience!!! Michael M.

This car meets every expectation. We could not ask for anything else. It is the Pacifica Limited. We would love the Carmel leather but black works just fine. Best feature from other vans is the flat stow and go. We can drive our two mobility scooters straight in.

I was truly Blessed dealing with these folks at Bates Ford. From the receptionist, to the outstanding salesman going above and beyond while helping compare models and finally the management team who set the terms to put me into my dream ride!! What a Great Team of folks at Tony Bates Ford!

CarMax located on 6375 South semoran boulevard Orlando Florida is an awesome place to shop and buy a car. All the employees, especially John Citron our car salesperson and Amy Miller our service consultant are super super nice people, along with everybody else that works here. Amy Miller from the get-go was a super super nice and helpful person with everything that she did for me and my wife from the get-go. In today's society, nice people are hard to come by, but people here at CarMax are super friendly and helpful and professional and knowledgeable.

Awesome vehicle. Runs and rides great. So far in the first 2,000 miles we have been averaging 26 miles per gallon. I would purchase another one with no question.