My wife and I were assisted immediately after entering the sales floor. Liam Berry was very polite and personable. Liam made us feel comfortable and welcome. He assisted us with the vehicles we were interested in and was able to answer all our questions immediately. Liam was familiar with all the features and options for our models and helped us understand the options and similarities/differences between the models. When we decided to pursue purchasing options, Liam had that covered as well. He presented options for all models we were interested in for purchase and lease with apples to apples comparisons. We never felt like we were being pressured to make a choice that was good for the dealership. When it came time to complete paperwork, Jennifer Holish was was ready and thorough. The paperwork was complete in no time and everything was explained in detail before signatures were taken. Compared to our previous vehicle purchases, this was a very enjoyable - yes, enjoyable - experience. We are completely satisfied with the option we selected and will definitely return for our next purchase. We had our previous Volvo serviced with Volvo of Lisle and will return there for service with our new Volvo.
You’ll be greeted promptly, and everything will seem smooth and easy till you reach the finances part where someone should really shout “game time”...
The financial process was really tense, if not dark and shady. I walked in with my own approved credit from another bank, but they pushed for another application of their own finance department which I agreed to. To my surprise I was approved for a lower rate with but I did not know that till I refused to buy with th rate they quoted me and started walking out. I’m talking about them trying to get me on a 13.5% instead of 5.9% that I ended up buying the car with, and I only did because I really liked the car... one more thing don’t count one the free loaner most of the time, but they will arrange a shuttle service for you...
Jadea Foster was the consultant during my and my new Volvo's first visit to the service department. A small matter, really, but Jadea handled the situation in a very friendly and professional manner. Her time estimate for my wait was accurate, she checked-in twice with an update during my wait, and made the next steps at the end very clear (i.e., a part had to be ordered). She made a very good first impression of the service department at the dealership.
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
Jamir Garcia was my service consultant. He was personable, efficient and my service was timely. The waiting area was clean and comfortable. I made the telephone appt. with Jadea. She was working with another client when I arrived. She was very pleasant wen she scheduled my service visit.
Whenever I call Jay Conley and ask him about a particular vehicle, he always gets right back to me with all of the stats. He makes buying a car so easy. This is my second car purchase from him. He has such great people skills. He always takes time with me to ensure I'm happy. I recommend him to all my friends and family who are in the market for a vehicle. Keep up the great work Jay! Thankfully, Kim T./Mikael/Greenland
i was helped by a gentleman named Xavier Miller. He was helpful by answering all my questions and getting my into a car i wanted at a reasonable price. He helped my set up my phone and waze for the Subaru and gave me tips while driving/using a Subaru! Would highly recommend!
First time buying online. Great communication throughout the whole process made me very comfortable with my purchase. I will recommend them to all my friends.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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