Firstly, I was introduced to Hugh Bealka on a very busy Saturday. I wasn't intending on buying an Audi, but just browsing. After Hugh showed me the Q5 and going on a test drive, I was convinced that this might be the one. I was also looking at a new Lexus sedan. Thinking through it more carefully, I wanted to stay with an SUV and AWD. My wife and I proceeded with the Q5 purchase and Hugh was nothing short of fair, professional and genuine throughout the entire process. The dealership is spectacular and clean. If you ever want to consider a beautiful, excellent dealership, go to Audi of Maplewood and ask for Hugh. You will be very comfortable with the full process as Hugh will show you.
I was helped by sales rep Jared Perillo; he made the paper work process very fast, efficient and easy. Any questions i had about the car anywhere from it's features, to leasing and vehicle maintenance were answered with detail making me feel very confident with my purchase. The overall presentation, knowledge, and organization of the employee made me feel very comfortable in choosing Kline Volvo for my new car.
by mbolgb from long beach, ca
January 10, 2019
The XC90 is a beautiful and functional SUV. There is plenty of storage space, seating is comfortable, and the large screen is very functional. The cameras are extremely helpful. I am so glad I purchased this car.
I had inquired online about a specific vehicle for sale, John Rogers in sales replied to me promptly about my inquiry. He wasn’t pushy at all about selling a vehicle and said stop by anytime to look at the car closer and take it for a test drive. Upon arriving I was greated as I entered inside, making me feel welcomed and comfortable. Everyone was so nice, John was was very knowledgeable in all aspects. Even though I didn’t make a purchase from Kline I feel I would go back again in the future!
by Njhero from Wall no
January 12, 2019
Between check engine lights and massive water leaks and worn out brakes at 20k miles this truck isn’t worth the hype. The made in China stamps I see on a lot of the interior parts confirm this thing is cheap. The dash board leather peeling off and did mention water leaks. Also still uses too much oil,factory says pistons and rings are no good oil light comes on.
Kline did the 10,000 mi service and the appointment went very well. Easy to schedule, when I arrived the vehicle was inspected and checked in, and work was started right away. They advised when it would be finished and while I was waiting, I was told it would be done before that time. It was returned to me with a fresh wash, and vacuum, and clean windows. I appreciate their being on time but they have an excellent customer waiting area that is very comfortable and quiet.
Love the style and simplicity of the Volvo XC90
by Kathy K. from Hillsville, VA
November 8, 2018
I traded my Range Rover Evoque for this vehicle and this vehicle has everything I loved about the Range Rover and more. The driving experience and comfort of this vehicle is amazing. The simplicity of the touch screen is a definite plus as well as all the other features. It's a very modern, fun vehicle to drive.
The process involved a high level of attention and the salesman John Rogers showed us a number of vehicles and products we had not considered. I feel we found a great value. We were very happy with the experience.
Most luxurious Volvo I’ve owned
by Volvo Familu from Saint Petersburg, FL
January 1, 2019
This car meets my families needs. It has a great infotainment system. The chairs are comfortable and it has a lot of safety features. The XC90 T6 suprisongly has a lot of power for a 4-cylinder.
Great experience selecting online and picking up new xc90 in person. Kline team was efficient, professional and great to work with.
Many issues!! Electrical & transmission
by Karen R. from Salem
November 2, 2018
Beautiful. comfortable, great options. I thought I would be a Volvo client for life, But... It was a Service Nightmare!!
Favorite worst car I have ever owned. I really wanted it to be a better experience.
I have own Volvo cars for years and have been a loyal customer of Kline Volvo for the exceptional service and experienced salesmen at the dealership. I have always worked with Mr. Muellner for the past 20 years and have nothing but praise for the attention and care regarding my car needs. A dedicated professional and commendable representation of the Volvo brand.
If cars had first class seating
by Fire Jake from Vermont
August 20, 2018
Thoughtful design and engineering make you want to come up with a reason to run to the grocery store when you own this car. From the comfortable seat, the modern ?cockpit? dash layout, to the get up and go under the hood... this car has it all. No Stone was left unturned on this redesign of the XC90. As a long time Volvo owner, the design team hit this one out of the park!
the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
I had a wonderful experience visiting Borton Volvo and I enjoyed the process from the beginning to the end. More importantly we love our Volvo and I am glad Joe Schad helped us make the best purchase for our family needs.
by Bill from Kennesaw ga
October 30, 2018
It's a volvo. What more can you say. best built car on the market. Looks and drive like no other car. Have owned a volvo for over 30 years and have never been disappointed.
I have been in a lot of car dealers in MN I have never seen an attentive best customer service ever in Borton Volvo all the crew was exceptionally friendly and very helpful!! Thanks for the best experience !!!
Really loved my Volvo but just too many issues
by Magnum LS from PA
October 28, 2018
I bought a 2016 XC 90 T6 Momentum new from the dealer in Jan 2016. I loved it so much in the beginning. It was smooth and quiet and I knew it was one of the safest cars out there. I have 3 kids and we used it as our primary car for family vacations, visiting family out of state and local everything. I am a true soccer mom. But gradually over the al most 3 years we had it it was one thing after another. Some small some major. Tons of recalls and updates. I love over an hour away from the dealer and they were great about getting me a loaner car. But I basically took a full day and sometimes two out of my week to drive it there, wait on it or go do some shopping for a day while it was fixed or updated. Several times I had to leave it for more than one day. Air conditioner never worked good. Was super loud. Defrost only worked on max and was too noisy. Engine would skip out and had the spark plugs serviced or replaced multiple times. The most annoying was this rattle in the front passenger door that sounded like something was loose in there. When you at in that seat it made yo nuts on a longer trip. I asked to have that fixed and after checking it out for a few hours they said after 12k miles that wasn't covered and its would be my own bill. This was my husbands last straw. But I still tried to hang on.IT also had a leaky coolant hose once while my husband was over an hour away at a soccer game with kids and it broke down on the side of the road and had to be towed. I had to go get him and we wasted an entire day. the Biggest issue was the engine light came on multiple times. Each time I would take it in and a few times they said it needed spark plugs and also that they were awaiting a service update from Volvo and actually didn't know how to fix it! while the light was on the engine continued to perform less and less powerful and finally the warranty went off at 50k miles and I was at daughters senior photo shoot an hour away and it smelled awful of smoke and burning. I had to take it back to dealer and they found a hose was leaking coolant again. But engine light was still on and I didn't feel safe driving it. I wrote to Volvo Corp. and complained that now I that the light was on all the time how do I know when a new problem arises that it isn't a new issue? and it isn't covered under warranty anymore so it had to be fixed. They replaced fuel injectors spark plugs AGAIN and said they did a lot of work on it and it was covered. Which I was happy for. I had a new loaner for almost 2 weeks. My husband and I were just over it and finally traded it in on an Audi Q7 this weekend. They need to get this car improved. Maybe the 2017 or 2018 models are better.
For over 15 years all of my experiences with Borton Volvo have been outstanding. Excellent service and repair, knowledgeable, honest, and straightforward communication, highest quality of sales personnel, office staff, and mechanics. Recently I bought a used S60 and was most pleased with the entire process. Thanks Vad, George, and Matt!
Special thanks to Mike D in service for extraordinary advice with my 99 S70. I'll be back!
It pays to research on Cars.com....
by Volvo Lovers from VA from Virginia
October 23, 2018
We were searching for well over several months for a used, specific Volvo XC90 trim package under a certified program. Our research on Cars.com paid off as we spotted a great deal in a neighboring state (worth the 90 mile drive) and the sales team from sale rep to management were superb. It was perhaps the smoothest and most pleasant dealership experience we've ever had. Car is in pristine condition, it's well covered by the certified warranty for several more years and we just took it on a family road trip and realized, THIS was worth the wait and research on Cars.com, which is our go to site for cars for the whole family.....
They have a very nice showroom, with friendly staff. Tristan was the consultant who assisted us with every step of the way. He was very friendly and even went out of his way for us. I would recommend this dealership to anybody looking for a car and tell them to ask for Tristan.
Beware many kinks
by Bats from Bushkill, PA
October 19, 2018
Outstanding vehicle on design and safety but way to many bulletins and recalls...The lack of Volvo to keep their customers informed to repair minor issues concerns me.
The waiting room was very comfortable and quiet. The car was washed well. All of the workers are very friendly.
I fell in love with Volvo.
by ssamera2 from Florida
June 24, 2018
Initially drawn by the vehicles looks - the comfort and performance of this SUV have grabbed my loyalty. I purchased an R Design and her many compliments of this ?dream car.? The acceleration of the twin charged engine are very impressive.
I have been a Volvo driver since I was in college. The customer service experience is always superb and I love driving Volvos. Andy Jensen at Volvo was very helpful and made the lease agreement very easy and answered all my questions in a timely fashion.
Tristan was very kinda and helpful as always. He makes us feel valued and makes our experience feel very special.
Great fun and great value!
by John Astro from Antioch, CA
October 30, 2018
I have had this car for about a month now, and I love it. I went for the 316hp T-6, and I am glad that I did. It is fun to drive. I got it with the air suspension and when you put it in Dynamic mode is does not feel like the 7 passenger SUV that it is. That "can do" spirit from the supercharged and turbocharged 4 cylinders mated with the "I got a gear for that" smooth shifting 8-speed automatic just makes you smile. It feels and handles like a sports car. The Bowers & Wilkins stereo is worth it! I hear sounds from old tunes that I have never heard before. I got a great deal on it as well. It is a luxury car and worth every dollar! PS - it is also my truck, I haul stuff in it and with both rear rows folded a lot of stuff, and it cleans up great for a night out.
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