I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
Promised a lot of perks when I bought the car, such as free starlink for a year and free door dent/ding repair for a year. The salesperson didn't give me the codes for starlink for about a month. Now that I'm trying to arrange the free dent repair, I'm getting the runaround, asking for warranty information (which I was never given or told about) and having to call multiple people, none of whom are available. Huge hassle.
by Proud owner of a 2001 and 2008 Volvos from Georgetown, Texas
August 23, 2017
The Volvo Service rep Joe Counce always listens carefully to what is going on with my car and guides me to understand what needs to be done and why. When the service is complete he takes great care in making sure that I am satisfied. Joe often makes suggestions of things that I should consider doing and when the best time for a particular service should take place. Joe is very knowledgeable, professional and a great guy to work with!
I inquired about a vehicle online and Chris Tropiano responded. His experience, approach and willingness to listen made my buying experience seamless. He represented the car honestly and went above by sending me additional photos. Once at the dealership, Chris was affable and had everything lined up for our purchase. Highly recommended!
Fantastic experience working with Michael Frohlich. Very friendly and knowledgeable person with excellent followup after the sale. I owned a Saab few yrs back and my experience was really bad so I was not fond of swedish products but this car and service facility was surprisingly good experince.
Working with Jacob, especially, and Shannon. This was a long process, nearly a year, where we test drove a lot of cars from different makers. We kept coming back to Volvo. Jacob worked with us several times, answering a lot of questions, as we came to realize that the XC60 was the better choice for us, not the 40 -- and the XC40 is a stunning and brilliant car. There was no pressure, no sense of used car sales guys with slicked back hair. This was collaborative, a conversation.
I recently had my Volvo V90 receive its 20K service. Courteous service writer Jim had all work done in a timely manner plus had the car washed and a minor paint scrape buffed out. From the initial purchase assisted by Michael Frohlich and Manager Shannon, all encounters with this dealership have been exemplary. It does help that they are selling excellent vehicles.
Undoubtedly the easiest, fastest, and most pleasurable repair experience I've encountered! Free loaner car! Great coffee! Fantastic communication! In and out quickly and my car was washed and vacuumed!
I was impressed by the responsiveness from both the managers and staff, via phone and email. Our sales rep Karrie Jones was very attentive, very easy to work with, not overbearing at all, and very patient with us as we discussed and drove different cars. We also like the personal touch Karrie used by taking a picture of us with our newly purchased Volvo and sending a congratulations card in the mail. The business manager was also very easy to work with as we finalized the purchase and efficiently signed all of the documents elecronically. I have nothing but the highest recommendation to give to Karrie and the Volvo Austin staff.
Michael Frohlich and his team were knowledgeable and courteous. We had to make some last minute changes to what we agreed to buy and they were more than accommodating. Since our purchase, they have checked in multiple times to make sure we were happy and washed our car when we stopped by for the tags.
We looked at BMWs and Minis at other dealerships and none of them compared to Roger Beasley. They didn't have us waiting around forever and were great about explaining everything about our new car and financing.
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