Customer service was exceptional. Made the extra effort to make the paperwork as hassle free as possible. Took the time to explain all the different functions the Volvo offers. Continued to follow up with me to make sure I was happy with the car and if I had additional questions/concerns.
The whole team, led by Gerry McDonald are professional yet relaxed in their approach to sales and service. I have just purchased my 3rd Volvo from this dealership. Christine Giamattei is second to none at the front desk and Brian Langley was an excellent salesperson. The service team led by Lee Page is awesome, Rich Lewis, Steve Browne, and Erik Williamson have been there through the years and are dedicated, knowledgeable and happen to have a great sense of humor as well. They always explain what is necessary to fix and what would be best for the life of the car. The service technicians Mike, John and Corey have my trust. I am so lucky to be a valued customer of Gengras North Haven!!! They are simply the best and in a sleek new setting!!!
I'm very wary of dealerships, but Jonathan in the Service Dept. treated me with honesty and fairness. Both he and Melanie, the Manager, went out of their way to ensure that I was informed about the work being done, which included showing me the damaged part that needed replacement. The work was completely quickly and the price was fair. Thank you Jonathan and Melanie.
Went there for a 50,000-mile checkup, (and was given a loaner) and they discovered a cracked boot on an axle of my C30. Part was not in, so they scheduled me for another visit (and another loaner) and did the repairs free of charge. Very friendly, and the renovated service dept. is really nice!
I was able to re-schedule without difficulty after an unexpected event caused me to cancel my first appointment. When I arrived, they were expecting me and there was no wait. During the service visit there was ample place for me to work. When they were done, the service person came out to me to deliver the paperwork and explain what they had done. Great service visit all around!!
Service team exhibits high level of knowledge and professionalism throughout service process. Courteous when answering questions and amenable to follow-up questions. Would highly recommend service department to Volvo owners.
Picked up a new S-60 this week. The salesman Lance Jewel was exceptional. He was not only knowledgeable about the car and what it had to offer, but demonstrated a dedication to making sure that I knew what to expect from the car. A true pleasure to deal with him. The dealership is lucky to have him.
My husband and I are no strangers to car buying. Due to lifestyle changes and a love of new cars, we've shared 7 different car buying experiences in our 13 years together. Gengras Volvo has definitely topped the charts of all of our experiences. We were drawn to Volvo after a friend raved about the safety features and reliability she had experienced with her Volvo SUV. We chose Gengras mainly due to the convenience of the location and we certainly made the right choice. The no pressure, relaxing and sophisticated environment of the showroom was immediately comforting. Vecdet was our salesman and Allen was instrumental in the transaction as well. I cannot say enough about the professional and kind approach displayed by everyone that we encountered. On the day I picked up my new car, it was covered inside the showroom. Vecdet and another associate unveiled it for me, I felt like a celebrity. Vecdet went on to spend a generous amount of time walking me through all of the features of my vehicle as well as guiding me on canceling the registration on my former vehicle. He had all of the answers to my questions- before I could even ask them. I've owned the car for 3 days and have been contacted by phone and email- simply to say thank you and see if I am happy with my purchase. Vecdet has also encouraged me to stop down if I have any questions about my new vehicle. Up until walking into Gengras, I had always felt like a walking dollar sign whenever I entered a car dealership. This couldn't be further from what we experienced during this transaction. I highly recommend this dealership, and while I'm at it- Vecdet. He was beyond wonderful to deal with.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.