Way to walk that talk!
November 6, 2018
What a relief! Tasca???s Mazda dealership was head and shoulders above their competitors???. I first had the pleasure of speaking at length with Sales??? head, Bernie Spann. At that point bad experiences elsewhere had blunted my zeal for Mazdas. Yet I soon realized things were different here. Initially, Bernie struck me as cordial, thorough, honest, succinct, and a great listener. Once he???d referred me to Don Mailloux, one of his senior sales staff, my impressions were confirmed by Bernie???s notes on my previous call. He???d literally caught every salient detail. What I found still more astonishing was Don???s manner: he, too, was a total pro blessed with quite a brain. As if these two weren???t remarkable enough, the whole place was top-notch. They???re just an exemplary group, period. I???m thinking back to my original query, after I???d scoped out their inventory online. What were the prospects of finding me a red, manual 2018 Mazda3 Grand Touring hatchback? The gal who answered had connected me with Internet Sales, and later I called them back with other questions. Next came Bernie; then my first advisor in Finance, and then Don. When I opted to go see Don, the first face I met was that of New England???s most-personable greeter, followed by a pair of attentive receptionists. My subsequent progress with Don led to other calls, to my Finance consultant and another in his department. In each case their polite, candid efficiency sped my progress. Ultimately, as promised, Tasca did meet the lowest price quoted elsewhere. Without hesitation, Don ran me a comprehensive spreadsheet. Wow. It was the farthest-possible cry from the ambiguities so rife at other dealerships. (Elsewhere, as I persisted in asking one sales manager how where he was getting his numbers, he actually said, ???You???re making this much harder than it has to be,??? which I took as present-day code for, ???Don???t worry your pretty little head about that.???) In short, Tasca made my choice an easy one. Indeed, when it came time to sign everything, Carl Tasca himself stopped by. (His father had done business with mine years ago. Carl chose to say hello, then spent awhile discussing life in a family business. Later, too, he twice made a point of ensuring I???d ???be satisfied,??? ??? as his dad used to say.) And nothing???s changed since I made my decision. I had questions about the gear ratios: Don reached out to the head of Service, then shared his finding. (Namely, that my gas-scrimper gear box bears little resemblance to my old Rx-7???s.) So what???s the upshot of my having researched, price-shopped, repeatedly test-driven, accepted, taken home and then upgraded one element (which shipped in later)? I wish I???d gone to Tasca Mazda on Day One. Truly, they???re a class act. Warmest thanks to everyone there, Tasca!