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11 lifetime reviews.

  • Shady business at this dealership

    This dealership is shady, they had agreed to a dealer trade to send the vehicle to my dealer. We had everything ready to go, they agreed on a trad...

    Dealer Response

    I am sorry you feel the way you do and would like to talk to you more about this matter. My name is Melissa Dutoit and I am the Customer Relations...


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    This dealership is shady, they had agreed to a dealer trade to send the vehicle to my dealer. We had everything ready to go, they agreed on a trade and everything. Then a day later call and said they sold it.... Well I did a little calling around, called withnell about the vehicle that had supposedly sold... It was in fact not sold and they tried to sell it to me over the phone. Also the sales person was very pushy about the whole thing. Steer clear of this dealership, anyone who can't stand on their word is a snake in the grass.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am sorry you feel the way you do and would like to talk to you more about this matter. My name is Melissa Dutoit and I am the Customer Relations Manager. If you could call me we can discuss more. You can reach me at 503-364-0184. Thank you


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  • Poor Service

    I have a Dodge Ram and needed to know the torque specs for the OEM 20" rims. I called in to the service department and after the nice lady on the ...

    Dealer Response

    I am very sorry that when you called in for information from our service department that you did not get it. I have spoken to our service manager ...


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    I have a Dodge Ram and needed to know the torque specs for the OEM 20" rims. I called in to the service department and after the nice lady on the phone came back from asking the service technician my question, she said he told her I could as easily find that information out on the internet. I couldn't get an answer and this is supposed to be a Dodge dealership?!?! If I wanted to search the web, I would have. For an answer as simple as mine should have been, it has totally turned me off to this dealership. If they can't answer a simple question like torque specs, and tell me to go look it up, what kind of service are they going to give you on anything else? Number one rule of customer service, never tell the potential customer to "go look it up". Pathetic.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am very sorry that when you called in for information from our service department that you did not get it. I have spoken to our service manager and have come up with some great ideas on how to get questions answered and not pull technicians off of jobs during the day. Please feel free to contact us for any further assistance.


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  • A big help with service led to our car purchase

    We had our truck towed in for service.No car rental places were open on a Sunday so the manager was calling around to try to find a loaner or what...


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    We had our truck towed in for service.No car rental places were open on a Sunday so the manager was calling around to try to find a loaner or what our other transportation options were to get back to Portland. While I was wandering around the lot I saw a used Honda Element so asked about pricing. The dealers were friendly, informative and extremely helpful by providing us with different options. They knew we were in a bind but didn't pressure us to purchase or commit one way or another. At other dealerships, the whole process breaks down once you hit the finance department but it didn't at Withnell - again, courtesy & respect, providing and explaining information & options. I wasn't planning on buying a car - and really hope not to need to for a long time but I'd certainly go back

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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