I had the best car buying experience in my life! I called multiple dealerships to do some research on getting the best deals for a car and leasing options. By far, Russell had been the best! Not to go to deep into it but I felt other dealerships were giving me the run-around. He went above and beyond in my opinion to not only get the car that I wanted but for my needs as well. All the interaction was done by phone. Being that I've never done business with them before, I had so much faith in Russell that I drove an hour to make sure they had my business; I live in Fontana. They will definitely have my business again as well as any referrals! Buying the car from them potentially saved me hundreds if not thousands, and I can't imagine what would happen if I took my business somewhere else. Abay, the finance manager and the team over there were awesome as well! Loving my 2018 Crosstrek!
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, email@example.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
Ross and Ramsey were absolutely FABULOUS to work with! Super kind, very informative and honest. I was a first-time buyer and they were able to give me a KILLER interest rate and a great payment plan for my financing. Both gentlemen walked me through of all the paperwork and what options I could choose from. I was very impressed by how this smaller family-owned dealership conducted business! As I was shopping for a used car, I went to two other dealerships (bigger franchises) first and did not have the same quality experience that I did at Royal Auto. Plus, my 2014 Toyota Corolla S Plus was at an awesome price and the condition is impeccable. THANK YOU Ross and Ramsey!
Tred was a great experience,for the test drive they had the owner of the car come meet me and he showed me the car and comfortably let me drive the car however I wanted. It was one of the best car experiences I’ve had!!!
Acura Dealership were very professional and courteous with me. The salesman, Edward was extremely supportive, patient, kind, and caring on my behalf. I bought a beautiful car from the Dealership and the entire staff made the whole process easy. The Assistant manager, Bud to the Finance department, Tanya were all very professional with me and my entire family. They gave me a good interest rate and a good deal overall. I highly recommend Acura Dealership. They take good care of their customers from beginning to end.
I was shopping around for a new car and was kind of on the fence about weather I wanted to buy an Acura or a Honda. I told Oscar this and he was very informative of the differences between the two auto makers and not pushy at all. After he laid it all out for me I decided Honda would be more suitable for my budget. Although I didn't purchase a car from Oscar, he still takes the time to follow up with me regarding my new Honda. Oscar is sincere, helpful and genuinely cares. Oscar Acosta "Big O" is definitely someone I'd recommend to anyone looking for an Acura.
I was really skeptical about buying a used car but i've seen new cars depreciate like crazy so i decided to buy used this time around to help me save some money. I came across La auto exchange west covina searching for a good deal is how i stumbles across them and wow! They have really good deals and the Nissan Altima I purchased helped me save thousands of dollars. Omar the manager delivered me an interate rate that i didn't know i was able to get and the salesman Manny was very professional and helpful in explaining everything to me. Thanks la auto exchange!
We purchased a 2005 Acura RL (used) from Cerritos Acura They were the BEST We found the car through Cars.com The we live in the Silicon Valley, and the car was in SoCal But we worked the deal over the phone, wired the cash, and planned a flight to Long Beach Marcus, our salesman, picked us up at the airport A few minor paperwork items, and we were off with our car, driving home. Very pleased.
I have been looking for what I call my "inbetween" car (the car after my first car, but before my dream car). I walked the entire Cerritos Auto Square looking for what I knew I wanted. I knew nothing or noone was going to change my mind. I walked by the Acura lot and noticed the perfect car for , and at the perfect price. I dreaded the car buying process because it was my first time buying, but I must say that Gary was a very helpful salesman. He wasn't pushy about anything, and really made the entire process a positive experience.
Victor Placencio has been curtous, professional, and thorough since I started going to Cerritos Acura. I am satisfied with the repairs and work that has been performed on my MDX thus far by the Technician. I have made a number visits recently. the ladies who facilitate car appointments and shuttle rides are curteous and proactive. Roy Thomas
I had an insurance repair that needed to be fixed but waited over a year to address it. Service department got me in loaner went through process trying to get it approved although it was approved a year ago. Insurance denied claim. During this time I was in a loaner for almost 10days. Instead of me having to pay out of pocket for loaner/rental, they worked with insurance company to cover the rental so I did not have to come out of pocket. Kudo's to this service team!
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