New and Used 2020 Audi Q5 for Sale in Duluth, GA

I did my homework, looked at lots of options (Volvo XC60, Mercedes GLC300, etc.) and decided that the Audi Q5 was the way to go. Feature to price ratio falls in the middle between the Volvo and Mercedes, but the Audi made my heart flutter more than the other two. So I did my homework and studied packages and features to figure out what I really wanted this vehicle to have. Then I went through Costco and Sams Club pricing to see what kind of deal I could get. Costco referred me to another Audi dealer that I won't name--let's just say they are SOUTH of Atlanta. I drove all the way down from Forsyth County because they promised to same me money and offer some great services, but their deal was less than stellar. They knew my budget, did not offer much of a discount even with the Costco affiliation, and wanted to tack on extras such as $200 for nitrogen in the tires! I kind of ended up back at the drawing board and tried the Sams Club angle instead. They were looser in the dealer referral process than Costco, so through a couple of initial contacts, I ended up working with Ryan Asmer at Audi of Atlanta. Not only did he give me the Sams Club discount, he ended up knocking twice that again off the list price of a better vehicle. So I got a Q5 Prestige at a price lower than a Premium Plus at the other dealership! Everyone I dealt with at Audi of Atlanta was helpful and nice, and made the buying process as smooth and efficient as possible. I look forward to dealing with their Service department and a long relationship.

After more than 3 months of searching for the perfect replacement for my 2016 Nissan (I searched and test drove everything from Land Cruisers, RR Evoques, GS470s, 530XI wagons, Mazda CX-5, etc) I kept finding myself trying to find a nice, clean Audi wagon. While there were a few with limited service histories within 1-2 hour drives of me, I stumbled upon 3 really nice A3s at Audi Atlanta and sent them a web inquiry. While most dealerships take hours, days and even (for some really bad ones) weeks to get back with me, Travis Shapira gave me a call within 3 minutes of asking for more information. They agreed to give me a reasonable trade allowance on my vehicle, which sealed the deal for me taking the 6 hour drive to see them. Travis stayed in constant communication with me during my travels to Atlanta, and even stayed more than 1.5 hours later than published dealership hours to ensure that I was able to drive as many cars as I wanted to. He was exceptionally educated on all aspects of each and every vehicle and was educational without being pushy. I ended up finding a vehicle that I thought would fit my situation well, and he stayed in contact with me for the next day while I did additional research on the vehicle and made my decision to purchase. At no time did he treat me like "just another buyer," - his level of professionalism and passion for the brand and the products were exceptional. One of the best dealer experiences I have ever had. The finance team was also great. They were fun, easy going, and willing to offer all products and packages and were never hesitant to remove a product when I declined. If you live with 15 hours of Audi Atlanta, and are in the market for a new or used Audi product, Jim Ellis Audi is the only place you need to go. You will not be disappointed.

Jim Ellis??? Audi Dealership in Atlanta is by far the most professional and courteous that I have ever had the pleasure of doing business. It started with my initial purchase of an Audi 2008 A4 and the wonderful service that I received over the years. Even though I do no drive very many miles (my ???08 had 42k), I bought a new 2018 A4 Prestige A4 SLine, because 8 knew I would continue to receive such wonderful service for the next 10 years!!

Visiting Audi Atlanta was a wonderful experience coming from a history owning of Mercedes and Toyota cars. I did not believe I would have walked out of there buying a 2016 Audi Q3 Quattro the same day as test driving it but my boyfriend was right, I absolutely loved it! I test drove other cars while there but the Q3 was perfect for me. Davian Quinn and Michael Gerbick were so helpful and considerate and really made it a memorable experience. Furthermore, they have both continued to amaze: from assisting my boyfriend and I with putting on roof racks to repairing minor defects on the car at no charge. I am more than grateful and humbled to have had such kind, attentive customer service.

If you are looking for an Audi and your lucky enough to find one at Audi Atlanta, do yourself a favor and ask specifically for Maria Gresham. I was lucky enough to find my Audi at Audi Atlanta and called on a Saturday to find out more about the car. Maria Gresham was my Audi Brand Specialist and FaceTime me that morning showing me the car both inside and out. She emailed me service records as well as the window sticker and Carfax report. I realized I wanted the car and initiated the process of placing a deposit. Maria was there every step of the way helping me with the finance team. Living in Colorado I would need to book a flight to Atlanta to drive the car back. I booked a flight the next day that was to leave for Atlanta at 5:30pm but was delayed until 12:15am. After trying to find a hotel, Maria surprised me with a reservation at the Ritz Carlton!!! Maria would text me and check in on how I was doing during the 7 hour wait for my flight. She was totally there for me. The dealership was closed the next day but Maria offered to pick me up the next day from the hotel with paperwork for me to sign and deliver the car!!! I didn't arrive in Atlanta until 5:20am. The hotel gave me a late checkout and I slept for a few hours and then called Maria who picked me up as promised. She was very professional in person and detail oriented. She had me drive the car and take the time to look it over. She made a point to remind me to secure my insurance before traveling back to Colorado. She had all the documents ready for me to sign and ALL of the keys to the car in a lovely red Audi box. She made a point to print out my insurance cards for me so I would have them for the long drive back. She reminded me to take images of the bill of sale and other documents I signed for reference. After all was said and done she help me find a superfood green protein drink nearby. I share this long review because of Maria Gresham's astute mindfulness and her exceptional capacity to take care of an out of state customer. She made a point to make me feel heard and respected as a customer. She took customer service to a whole new level and accommodated me above and beyond. This is coming from a person who worked for Nordstrom for 8 years and has been steeped in the art of customer service. Ohh and did I mention this was for a used Audi that was under $20,000. AND she still treated me like I was purchasing a $160,000 Audi.

???Love this dealership -purchased car from George there. Took no time to get this appt. Maybe 5 mins max. Was welcomed by not one but TWO service reps who used technology to get me in the system. Service work completed fabulously! YES! I inadvertently left my house keys in my loaner and didn't discover this until 8:35 p.m. My wonderful service rep - Joey Davis - went above and beyond and came to the dealership and helped me!!! I was able to sleep in my own bed that night! Took him til 10:30 p.m. - on a work day - to help me! Night guard helped, too.???

Jim Ellis Audi Service Center is the absolute Gold Standard in customer service. From the moment you pull your vehicle into the service bay you feel completely vindicated for having purchased your vehicle from Jim Ellis. Every SINGLE staff member you encounter greets you courteously and is extremely professional, knowledgeable and responsive. All of your questions are answered; your creature comforts are attended to while your vehicle is being serviced, and most importantly your vehicle serviced professionally and returned to you in darn near factory condition. I???ve been buying cars for more than forty (40) years ... I will never buy from another dealership than Jim Ellis

The BEST Audi dealer! Unbelievable service, friendly staff and I got a WSJ while I waited. Couldn't recommend more highly!

Much better experience this time compared to a prior service. The problem was identified and fixed- Do need to update a client once a day either by email/txt/ph call - overall a good experience and I have more confidence in approaching them again for any more service repairs down the line if needed.

They called back and talked with me about the car. Very professional and I will be coming to the dealership to look at a car. Might have just called at a bad time but the conversation was very professional and I have sent a request to remove my previous review. Hopefully the conversation ends up being a good car sale.

Overall pretty good. I've taken my car there for a couple years and they always try and accommodate me. I've had my car returned in a timely manner as well. Thanks for the work they do.

I have bought multiple vehicles and keep coming back. They look for what I want and call me when they find it! I also love their service department.

pleasant people and the service was reasonably quick and efficient.

Kay Kim is a very pleasant person. Easy to work with and represents North Atlanta Audi admirably.

Excellent service and responsiveness. Amy Pluger is fantastic!

This young man us extremely polished and a consummate professional. I would recommend him as a sales car expert. He is truthful and trustworthy. I would definitely use him.

They are excellent and I highly recommend them. The staff is courteous and professional.

Great service. Loaner car provided. Car ready the same day.

Recall maintenance on my airbag explosive bolt done in a couple hours. It's a hidden fix so I can only assume that the job was done correctly. I wouldn't want to find out the hard way that it was not! I had also asked them to reset the Service maintenance light (ie turn it off). They would not. While I waited in the serene showroom, I became interested in one of the models. A salesman was happy to take me out for a test drive of 2 cars. The S5 is a beast.

This service department is the best — awesome service on my S4. If you have a chance to choose your service advisor, you gotta go with Kay. Super knowledgeable and responsive. Just a pleasure to work with. Highly recommended.