Audi Q5 for Sale in Ellicott City, MD

My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Guys!

I had a wonderful experience at this dealership. I was purchasing my first car and have rough credit but Bazz really worked with me and worked for me to help get the car I wanted. He was very nice and polite and even went out of his way to find an iphone charger when my phone died. The finance Manager Mark looked out for me and genuinely cared about helping my credit to only go up from here. I will def be telling everyone I know about this dealership because they really helped me out in purchasing my 2016 VW Jetta!

I recently purchased a 2014 CLS550 Mercedes from the 10100 Liberty Road Randallstown location this week. I had surgery back in June and was out on leave for a while. I did want to purchase another vehicle but wanted to wait until next spring. Nevertheless, I was just randomly searching on my iPad and came across Xclusive Motorcars. I’m glad I did because I didn’t even know this place existed. Before I began my search on the website I started reading the reviews. That is what blew me away! There were so many positive comments and feedback I just couldn’t walk away without contacting them to see what they may have that I am searching for. I completed the contact sheet online and Scott called me the next day. I scheduled an appointment after work and went to see what they had. Someone did call me the day of my appointment to verify that I was still coming. Didn’t know it was Mike the sales manager. When I arrived unfortunately Scott was out ill but Mike the sales manager immediately took care of me and placed me in the good hands of sales associate Uma. Uma, and Mike gave me one of the best car buying experience I’ve had in a long time. Not to mention Roosevelt one of the finance manager was excellent as well. They got me a great deal at a great price and had me on my way within hours. I highly recommended to anyone looking for a used vehicle at a great deal, price and excellent customer buying experience shop at Xclusive Motorcars. -R

Wide range of inventory. Great customer service. Not a long drawn out process like most dealerships. Would definitely recommend anyone looking for a used vehicle shop Exclusive Motorcars.

The Owings Mills Audi store is clean, well organized and very contemporary. This dealer is part of the Priority One Automotive Group. I feel like a customer for life.

I am a planner and I am very careful with large purchases so after doing extensive research on my next vehicle I called the dealership and got Dubois Kelly who informed me that the vehicle I was inquiring about was still in stock and I scheduled a time to view and test drive it. Dubois delivered platinum standard customer service! He was very welcoming to me and my Husband, he was knowledgeable of the vehicle and was very transparent of the purchase process and owning a luxury car. My new car had slight bumper damage prior to purchase and Audi fixed it the following week. It looked like it was never damaged! Jess Wildasin was excellent and was very accommodating. My only issue with the service experience was that if I was in there on a we owe then I should not have to spend my money to fill up a loner vehicle. With regard to the finance process, Cedric over promised and under delivered. The expectations of obtaining better financing terms were not transparent when financing was finalized. He then outsourced another manager for me to sign the sales agreement and skimmed the terms. I believe the other manager assumed that Cedric went over everything in depth prior to final signatures (which was not his fault he was great too by the way). The reason for the outsourcing was because he took another customer in the middle of my transaction. Mind you we were there at 2:30pm and did not leave until 7-7:30pm. Several days later I had some uneasiness with the finance portion and contacted Cedric. Thank goodness his Supervisor Will Nelson was available to bring clarity and transparency as Cedric continued to "double talk" me regarding the extended warranty that I purchased. After speaking with Mr. Nelson I was satisfied with the conversation. After Mr. Nelson assigned duties BACK to Cedric to complete, the updated warranty was not correct. He then updated the agreement and outsourced the task again to other people to ensure I signed it when I brought my car to be serviced. When it wasn't signed instead of inquiring with the people who he outsourced it to, he calls ME to ask me why didn't I find the person who has my paperwork to sign it! Why would it be my responsibility to ensure this was taken care of? As I type I still do not have an updated extended warranty agreement. So in conclusion, I enjoyed my Audi experience minus the finance process with Cedric.

William Offei is truly amazing, he helped me find the perfect car. He truly knows customer service, is very patient and willing to help. Thank you so much

Excellent customer service, ask for Robb Peters. He is very professional and kept me informed every step of the way. He worked with the technicians and managed to resolve the issues with my vehicle.

Thank you Audi Silver Spring for an easy car buying experience. It was hassle free and quick! Car sold was nicely detailed , well kept. My areas of concern were taken care of.

Came back for another vehicle from T. A. Since I purchased before they gave me an even better deal this time. Have referred friends and trust auto showed great appreciation. Salesman David made the transaction smooth both times, not at the dealer all day like my past experiences.

I bought a Q5 from Ken and he made the process very easy. I would recommend this dealership & more specifically Ken when purchasing a new vehicle!

My experience was outstanding. Everyone involved in the transaction was professional, knowledgeable, and friendly. I was impressed with the attention to detail and the no pressure attitude of the sales and fiance team. They really had my best interests as the priority, a rarity in the auto buying process in my opinion. Great experience all around and I'll be back in the future for sure. OB

I have used them for service only because they are conveniently located. Years back, when the manager was different, I did not care to empty the car. My parking change, not much, about $4 was stolen. The quarters were in the cup holder under a bottle of water, so the technician must have been looking for it. When I complained, the manager was apologetic but said they cannot do anything about it. That, of course, is not true. They must have had records of who handled my car. Their telephone service sucks, Nobody ever picks up. But, Max Aaron is great. Immensely helpful and polite, if you are lucky enough to get to him over the phone. He is also very knowledgeable and helped me solve minor problems over the phone. I was shopping recently for a new Audi so I stopped by. When I walked in the showroom, the salespeople were doing desk work. I was air for them, probably because I did not look rich enough to be a serious customer. Did I mention that I was shopping for my third Audi? I approached one of the salesmen and asked for a brochure. I was assured that Audi no longer issues printed version. Everything is on the Internet. I got a beautiful brochure at another dealership. You can guess where I bought my new Audi.

I flew in from Michigan to buy an Audi. Joe was extremely attentive and accommodating from the get go. He listened to everything I mentioned to him and eased my mind of concerns I had since I was coming from out of state. He took the time to answer every question that I had and helped me without hesitation every time I needed something. I would rate my experience with him 6 stars out of 5 if I could

Superb, efficient, friendly visit. Have never been disappointed by the team.

I absolutely love my new white Q3. Tae was so patient with me during the entire car buying process. I visited back in July and test drove a vehicle and could not make up my mind between Audi and BMW. Tae was very patient with me, and I could not believe that he remembered me when I came back in November to purchase. He even has called to check up on me since I purchase my vehicle. 5 Star Dealership, very clean and love the music always!

This was the second time I've visited to inquire about a car. The first time I felt very pressured despite saying I had no time frame or pressure myself to purchase a car. This second time, primarily for a test drive and to have my wife try out aspects of the car, the sales person was calm, did not pressure us whatsoever, answered all questions, and generally earned his commission as we ultimately bought a car. My only quibble is it would have been nice to be reminded of certain documents we needed to bring with us the next day for the actual purchase paperwork to go smoothly.

Tommy is such a wonderful sales man. He saved me from going back to a headache. This is the second car he has helped sell me and I couldn???t be happier. Please go see him if your in a sticky situation. He will do what???s best for you. I promise.

While working with Mr. Bouchard, an amazing, albeit almost unheard of thing transpired... Initially, WE decided maybe it was not the most opportune time for me to purchase a new vehicle and there was absolutely no pressure from Ron. For this reason, when I felt the time was right, I reached back out to him. It was my first time leasing a vehicle; however, he and Sandra Snyder (in Finance) handled me with kitten gloves... even with it being late in the evening and I was their last client, I never felt rushed. They answered all my questions and went above and beyond to make sure I was well informed to make the best financial decisions. If you're looking for a great buying experience with awesome people who will put your mind at ease from start to finish, go to Ron and Sandra!!

i WAS VERY PLEASED WITH MS. VICKIE OUR SALES PERSON THIS WAS DONE VERY QUICKLY AND PROFESSIONALY, WE ARE LOOKING FORWARD TO WORKING WITH THEM AGAIN THANKS FOR THE GREAT EXPERINCE.