Audi Q5 for Sale in Sunnyvale, CA

I brought in my 2014 BMW i3 for an in-warranty service as my dashboard was showing a malfunction with airbag module. I was promptly assisted, given a loaner as the diagnosis and service would take more than a day. I was given updates every day at 5pm on the status. Although the actual service took 4 days, it did not bother me because I had a loaner, and also becoz I was kept updated on the status all throughout. A couple of days after the servicing was over, I got a call from my service advisor (John) asking me how my car was doing. I really appreciate that !

Shane helped me purchase a beautiful Jaguar that was at the dealership as a trade-in and he was insightful and extremely kind. Never pushy and willing to find information that I needed on the vehicle. He also pulled the carfax on the other vehicle I was thinking about buying at a competing dealership so I could compare the cars. The manager, Verne, helped with this and the entire process. Everyone was so friendly and after reviewing the carfax, the information on the vehicle, and the price - they offered the best deal! Thank you! I'll recommend this dealership to every person that asks where they should go to buy a car.

Nicest service experience I have ever had. Prompt attention from the moment I drove in. Great new VOLVO for a loaner car. Could not ask for more.

Ahres did and excellent job handling the service needs for my 2016 Audi A7. He was courteous, professional and respectful. The process was smooth and I can???t tell you how much I appreciate the excellent quality service. He was able to help me clearly explain the issues, resolve them and keep the process simple. This level of service goes a long way in future purchases and service needs. Having someone I can trust who is capable and experienced in handling these issues gives me peace of mind when purchasing and Audi. Not all dealers are like this and Ahres by far was the best service advisor I???ve had with any car. It makes a difference when deciding on my next vehicle! He was very efficient and John the other advisor was also there to help make the process smooth like arranging for the rental car even though he didn???t have to (some advisors just sit in there chair and stare into space when they aren???t busy with their own customer). These guys are awesome, thank you again!

Matt and the team at Audi of Palo Alto went above and beyond my expectations. i arrived after their service center was closed via a tow truck at 6:30pm. I am not an exisitng customer yet Matt gave me one of their 2018 Audi A4 courtesy cars for my long drive home to Mill Valley. After we discovered they discovered the irreparable damage to the engine of my Audi A6. Matt did not pressure on me and together we filed a succesful claim with Audi of North America as the faulty fuel injector that caused all the sequential damage was under warranty . The result : a brand new engine courtesy of Audi and Matt did not even charge me for the courtesy vehicle I had over two weeks. I know where I will be going to purchase my next Audi!

This was my first time utilizing the service center of this dealership. I was overall impressed with the professionalism and efficiency. It???s important to note that the visit was for a basic warranty maintenance check, so not challenging in terms of priblem solving, etc. I was impressed with the small customer focused touches that make a difference- such as offering bottled water and calling Uber???s for transportation during the service time The only area for improvement (I???d take off just 1/2 Star) is the return transportation. The service rep texted letting me know my car was ready and asking for my address to transport me back. I replied immediately, and advised that my phone was about to die, but heard nothing for 20 minutes so called my own Uber back. If this is the mechanism for customer transportation, the response should be timely. Otherwise everything was great!

typo on name and address on service contract, did get it corrected with a hardcopy. told me could not send me a new email version. Is this a system issue? this should be corrected great job otherwise!

Extremely happy with the warmth and attention of the staff. They made me feel like my work is being the only priority for them. Very well organized and systematic process. Looking forward to visiting again for my future needs of car services or purchases.

I was there for the break pads replacement. Deanna helped me with it. Shes very nice and patient. Overall it was a great experience. Definitely five stars!

Took my Audi in for a 55K service. This dealership just opened so I decided to give it a shot. Normally I go to Stevens Creek, which is incredible, but I didn't want to wait weeks with my car showing SERVICE and beeping at me. Seriously, checking in with Ray Aalgard there almost makes service visits enjoyable. The facility is gorgeous...of course, it's brand new. I wish it were clearer where to pull your car for service. It took a few minutes for anyone to notice and guide me in. I was greeted, helped out of my car. Walked to the service counter and met Deanna, my spritely service advisor. She had already looked up my Audi maintenance plan and had everything ready for me. About 7 minutes to get my car checked in. Yes, I timed it. She walked me through to the rental counter, and 6 minutes later, we were walking to the rental. They have custom-painted Audi's with "Audi Fremont" painted on the side. I think I prefer this to having my vision obstructed by stick on letters across the rear window. The rental was clean and (of course) almost new. Having arrived at 7:20 AM, I was on the road at 7:46 AM. Not bad! At 1:33 PM, Deanna called to tell me that my car would be ready by 3 PM and to remind me that they close at 6 PM. After my 2 PM business meeting, refueled the car and headed over there. As before, it took a minute for the guys in the garage to come alive and direct me into the garage. My car was sitting there, looking sexy as ever, and they had washed it. My only complaint is that they took the car to a nearby mechanical car wash and it wasn't kind to my paint job. Stevens Creek has a few guys who do hand washes. Deanna did ask me if it was okay to wash the car, so I can't complain. I ordered some touch up paint, and will visit AJ's Auto Detailing to get the car looking the way it should. Mind you, I'm picky. Most people would never have noticed anything. About 4 minutes with Deanna to go over things, 5 minutes to run my credit card, return the rental key and get mine. In just over 15 minutes, I was back on the road. Other than the car wash, I am delighted with my service visit. Everyone was courteous; the facility was spotless. I was kept informed throughout the process, by phone or text. I hope they can maintain this level of service as more people find out about them.

Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.

It is too early to judge the quality of repair. Last time this happened, Stevens Creek Audi repaired it but the problem re-occurred about 3/6 months after. Receding the facility, it is beautiful but the signage for where to enter for service was nonexistent

It shows that they have nicer cars! Unlike most dealers the cars are all very clean! I would buy from them again and have stress recommend them to people I know.