Vert attentive, friendly and knowledgeable of your service needs. I am especially pleased to work with David. His attitude towards my request is always so helpful and accurate.
First rate quality
by WallaceEP from El Paso, Tx
December 6, 2018
I had never owned or driven a European car until we just got this Audi Q7; these Geman cars are phenomenally well-designed and powerful. Some of the controls are so sophisticated that I’m still trying to figure out what some switches do. I recently drove a Chevy (temporarily) and it was a huge let-down to go from an Audi to a Chevy. I would love to buy American vehicles (and used to do so) but I was so sick of shoddy American quality and poor designs. I love Audi. (I hope Detroit can raise their anemic standards.)
My husband recently bought a car at Audi Marietta so when it was my turn, he suggested we start there. We were yet again treated very well through the entire process and the deal they made us for being a 2 time Audi owner was simply more than we thought any dealer would make. I love the car and have already stopped back in the dealer for some help setting up some of the Audi Connect features and they even took the car and filled up the gas again? Top notch dealership and attention to service.
by Anav from NEW YORK
August 17, 2018
This is my 3rd Audi Q7 and it is a wonderful automobile. It's the quietest car I've ever owned and it is a pleasure to drive. While I've only had the car 3 weeks, I can already predict that it will be a car I will keep for a long time. I just read the Consumer Reports review of this car and they gave it an overall rating of 90, which is the highest CR rating I've seen over the past 5 years, other than the original rating for the Tesla 3.
Amazing service and everyone was willing to offer the most top notch care. Andrew and Ryan went above and beyond as the Service Manager! Amazing.
Beautiful and Comfortable
by Neesee52 from Hollister, CA
August 3, 2018
My very first car was an Audi 100 LS in 1984 and I loved that car! I owed a lot of VWs after that which I also loved but at this time in my life I decided I need more luxury and comfort without giving up style. The Audi Q7 meets all those requirements and more.
Amazing experience! I purchased my first car this past weekend and they were more than helpful and accomodating. Everyone involved provided top of the line customer service and treated me in such a respectable manner. As a first time car buyer, I was reluctant and unsure about the process, but the salesman and finance manager went above and beyond to make this a great experience for me. I feel confident they were doing best by me - making sure i got low interest rates, the best deals, etc. They went the extra mile for me and it does not go unnoticed and under appreciated! If you are going to Audi Atlanta i recommend asking for Adam for sales and Lee for finance.
Don't do it
by Margeincharge from Charlotte, NC
December 2, 2018
Owned this car for almost 3 years. Had the same light go off multiple times which was a safety indicator (they would say they fixed it and it wasnt) new tires were $2,500 which is just lovely, then had 2 critical engine systems fail within days of each other. THEN, a month after the 2 check engine lights/fails, the A/C completely tanked out in the dead of the August heat. Was in the shop for 2 weeks as they had trouble locating the leak. Don't waste your money! It may be a sexy car, but it will constantly be in the shop.
Visiting Audi Atlanta was a wonderful experience coming from a history owning of Mercedes and Toyota cars. I did not believe I would have walked out of there buying a 2016 Audi Q3 Quattro the same day as test driving it but my boyfriend was right, I absolutely loved it! I test drove other cars while there but the Q3 was perfect for me. Davian Quinn and Michael Gerbick were so helpful and considerate and really made it a memorable experience. Furthermore, they have both continued to amaze: from assisting my boyfriend and I with putting on roof racks to repairing minor defects on the car at no charge. I am more than grateful and humbled to have had such kind, attentive customer service.
Already been stranded twice
by KaraCLE from Cleveland, OH
October 16, 2018
I have owned this car for just under a year. In that time, it shut down while driving and would not restart on TWO separate occasions. After being towed to the dealership, the vehicle started and they were not able to determine the cause. Audi will not consider a ’buy back’ since the dealership could not duplicate the problem. I am left wondering when and where I will be stranded again. Hopefully it’s in a safe place.
This was the second time I had visited the dealership. Greeting by the staff was great and warm as you would hope to see with a front-line organization. Recognized that I was in the system from the first visit which appeared to assist in getting a Sales person assigned. I had used your web site and others to research and learn about the vehicle, options and ratings against the top 3 vehicles being considered (Q5, GLC, F-Pace). A bit informed but still looking for support from the Sales team with exploring inventory options including what may not be on the web site and learning more about the vehicles 1st hand. Ryan Asmer assisted us during the visit with looking at several vehicles after we had discussions around what we were considering with a Q5. We were afforded the opportunity to take a vehicle out on a relaxing test drive which gave my wife the opportunity to be exposed to the Q5. The sales process was without pressure which was refreshing. Ryan worked up numbers which moved us from test drive to lets explore making a purchase. The negotiations process was not extended and did not require multiple hand-offs or others coming to the table to tell us why a price adjustment could or could not be done.
Nicest SUV we have driven or owned
by Audi Mom from Rockford, MN
October 7, 2018
This Audi Q7 is state of the art and is a leap ahead of all the competition. Absolutely the nicest vehicle we have ever owned. Would highly recommend if it’s in the budget
Very easy process and top notch customer service! Antonio and Lee were both excellent to work with and will hopefully work with them both again in the future.
Very satisfied customer
by Retd Nluvnit from Bronx NY
September 24, 2018
The Q7 definitely met my expectations. The price was a bit high but you can't put a price on safety & reliability. The cockpit takes awhile to get use to its features but im learning as I go along. Not used to having so many options and buttons on an suv. All it needs is to drive itself and we're set. 3rd row is a bit snug but roomier than the lexus rx350L
We met Gene nearly 1 year ago when looking at a different vehicle. Even though we didn't purchase a Porsche from him then, his professionalism brought us back for a Certified Macan S. Gene went above and beyond every step of the way to help us make the right decision, and to help us with any questions after the purchase was made. Every step was straight forward and as low pressure as it can be. We look forward to making our next Purchase with Gene in the future!
This is the most comfortable vehicle I have owned
by imorrell from Guelph, ON
December 13, 2018
Driving this vehicle makes me feel safe, in control and above all is very comfortable for the long trips. The Q will make any bad weather driving effortless. Passenger in the back seat feel like they are in a limo with reclining heated seats they are. Every drive is a fun drive regardless if it is for work, towing the boat or snowmobile or visiting mu daughter 500km away
As they promised repairs would be made to a pre-owned vehicle I purchased from them and the repairs were not completed 100% on the promised delivery date. Just felt a bit of "say anything to get the sale" was used...
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Complete the customer experience by vacuuming and a 5 min wipe down. Its like you stop half way. Consider handing back a new experience with your service. Small things mean a lot. Owners know its there responsibility to clean their car however time may not permit. This gesture just returns a good feeling.
It was a clean and nice dealership. However, the car I was looking at was too highly priced and even though I showed them other cars from other dealers with way lower prices, they wouldn’t negotiate. It was a waste of my time.
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