I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
Most luxurious ride for this type of vehicle
by RM from Bel Air
January 11, 2019
The vehicle is very comfortable and quite powerful. It does not however have all of the features that I thought it might. It is probably due to the fact that it is a base model
True professionalism and great accessibility. I was treated with class and all salesmen were knowledgeable of their vehicles and the competition. I have bought several vehicles in the past but BMW of Sterling goes way beyond the limits.
I love this truck that drives like a luxury car...
by RESCOBAR27 from Bloomfield, NJ
December 9, 2018
This truck has exceeded my expectations for an SUV. It feels like I’m driving a luxury sedan instead. I love the ride and it’s a very reliable vehicle in every type of weather.
Took our X5 in for service and had the pleasure of meeting Beaver Ho, could not be happier and more pleased with the customer service he provided my wife and I. The whole experience left us in awe as it’s hard to find service like what he provided us nowadays. Will definitely be going back for future service.
by Ahooper727 from Woodstock, Maryland
November 26, 2018
The truck handles like a dream! I love having a truck that feels like a car. No other vehicle on the road can drive like a BMW!
I enjoy coming to see my buddy Beaver Ho! He is honest and straightforward when it comes to me and my car. I drive an X5 50i. I have had numerous issues that another dealer seemed to push aside fixing and the first time I brought my car to Beaver the issue was fixed. I have brought my car into BMW of Sterling numerous times and have had nothing but a pleasurable experience with Beaver. Both my husband and I are very pleased with Beavers professionalism and friendliness. Thank you Beaver!!! You are my hero!!!
2018 BMW X5
by Harriet from Williamsport, Pa. 17701
November 12, 2018
We really enjoy driving and riding in this vehicle. You have plenty of power if you want to pass another vehicle. A very reliable vehicle.
Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Most high tech car I have owned
by Taxlady from Humboldt, ia
December 7, 2018
I have been amazed at all the things this car does. It is so comfortable and has so many things to make life easier. It parks itself, has heated and cooled seats and a heated steering wheel. So thrilled with this car.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
The best car for Drivers!
by AsimLilani from Allentown, PA
December 19, 2018
If you like driving cars, the X5 is for you. I have driven Infiniti's, Lexus, Lincoln, etc. All of them have their xxxxxxand con's however if you enjoy a good driving experience in an SUV, the X5 is a great choice.
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
by DDD from Mtka MN
October 18, 2018
The BMW dealership worked with me to understand the features of the X5 and it performs as expected. Looking forward to many years with this vehicle.
Worked with Andy Alexis Sr. on a 328i I found online. Had a poor experience at a dealership closer to home but drove 40 miles from Towson and would do it again. Great Experience. Thanks Andy
My First SUV. Love It!
by BMW for LIFE from South Bend, IN
January 14, 2019
Owned 2006 535xi so time for a new car. Test drove 6 other comparable SUV's thinking I would change brands but nothing drives like a BMW. As a Realtor vehicle is comfortable for my clients, technology assist in safe driving and BMW style. My highest recommendation.
We are bought a bmvx4 last weekend! Our salesman advisor NABIL helped us a lot ! We never forget you NABIL! And dealership they are friendly and good people All i can say if you need to car just go there and ask them what you want! They take care of you well!
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
This lady impressed me a lot I???m looking for a way to still her from BMW. She is a top customer service dealer agent, I have not seen any one like her! Detailed, exceptional, goes beyond what is expected, far into making sure the customer is happy. She is game to be a top executive at BMW. Maria you are very appreciated!!! Happy Customer-Isaac.
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