I went looking to by an Audi Q5. I worked with Patrick from sales who was very knowledgeable about all things Audi and responsive to my questions and concerns. I ended up with the SQ5 and could not be happier. I got a price that I am pleased with and a great SUV.
I am a planner and I am very careful with large purchases so after doing extensive research on my next vehicle I called the dealership and got Dubois Kelly who informed me that the vehicle I was inquiring about was still in stock and I scheduled a time to view and test drive it. Dubois delivered platinum standard customer service! He was very welcoming to me and my Husband, he was knowledgeable of the vehicle and was very transparent of the purchase process and owning a luxury car. My new car had slight bumper damage prior to purchase and Audi fixed it the following week. It looked like it was never damaged! Jess Wildasin was excellent and was very accommodating. My only issue with the service experience was that if I was in there on a we owe then I should not have to spend my money to fill up a loner vehicle. With regard to the finance process, Cedric over promised and under delivered. The expectations of obtaining better financing terms were not transparent when financing was finalized. He then outsourced another manager for me to sign the sales agreement and skimmed the terms. I believe the other manager assumed that Cedric went over everything in depth prior to final signatures (which was not his fault he was great too by the way). The reason for the outsourcing was because he took another customer in the middle of my transaction. Mind you we were there at 2:30pm and did not leave until 7-7:30pm. Several days later I had some uneasiness with the finance portion and contacted Cedric. Thank goodness his Supervisor Will Nelson was available to bring clarity and transparency as Cedric continued to "double talk" me regarding the extended warranty that I purchased. After speaking with Mr. Nelson I was satisfied with the conversation. After Mr. Nelson assigned duties BACK to Cedric to complete, the updated warranty was not correct. He then updated the agreement and outsourced the task again to other people to ensure I signed it when I brought my car to be serviced. When it wasn't signed instead of inquiring with the people who he outsourced it to, he calls ME to ask me why didn't I find the person who has my paperwork to sign it! Why would it be my responsibility to ensure this was taken care of? As I type I still do not have an updated extended warranty agreement. So in conclusion, I enjoyed my Audi experience minus the finance process with Cedric.
We purchased a used Subaru and were treated like we were buying a 50k Audi. Great staff who made the whole car buying experience the most pleasant ever. We walked away satisfied with the value of my trade in and the purchase price of our vehicle. Highly recommend!
I am amending my review regarding Priority One Audi. I stopped in there a,few days ago to see the service manager. I have to say that he was extremely concerned with my issue and took it upon himself to look further into it. I am very happy to say I was treated with care and concern. My issue was taken care of. I have total respect for not just the Service manager, but for the entire team at the service department. They totally are a great crew and will take care of your car. Thank you again . You All are amazing.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
My car suddenly went up and I was forced into figuring out my next car to buy in a very short period of time. It was stressful, but when I visited Dubois at Audi Owings Mills, he was very patient with me as I asked a lot of questions and addressed my many concerns, as I had never purchased a "luxury" car. My wife and daughter enjoyed meeting with him and learning more about the Audi brand. Dubois, Tyler, Dan and Robert provided me with wonderful service from the first test drive to the eventual financing of the vehicle. No pressure, very professional and a feeling that I was a valued customer will make me return to them, when I am in need for a new car in the future.
I recently purchased a 2014 CLS550 Mercedes from the 10100 Liberty Road Randallstown location this week. I had surgery back in June and was out on leave for a while. I did want to purchase another vehicle but wanted to wait until next spring. Nevertheless, I was just randomly searching on my iPad and came across Xclusive Motorcars. I’m glad I did because I didn’t even know this place existed. Before I began my search on the website I started reading the reviews. That is what blew me away! There were so many positive comments and feedback I just couldn’t walk away without contacting them to see what they may have that I am searching for. I completed the contact sheet online and Scott called me the next day. I scheduled an appointment after work and went to see what they had. Someone did call me the day of my appointment to verify that I was still coming. Didn’t know it was Mike the sales manager. When I arrived unfortunately Scott was out ill but Mike the sales manager immediately took care of me and placed me in the good hands of sales associate Uma. Uma, and Mike gave me one of the best car buying experience I’ve had in a long time. Not to mention Roosevelt one of the finance manager was excellent as well. They got me a great deal at a great price and had me on my way within hours. I highly recommended to anyone looking for a used vehicle at a great deal, price and excellent customer buying experience shop at Xclusive Motorcars.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
I worked dirctly with Brian and he was very professional and willing to work with me to come to an agreeable price for a great pre-owned car. Brian was available at any time during the negotiation process and when it came time to pick up the car, it DID NOT disappoint!
Peter and Kenny are great. Peter's knowledge of the history and details of the marque were impressive, and Kenny is an ace mechanic. Very transparent and easy to deal with- didn't try to hide anything and were very up front about the 'warts' on the car we finally bought for my son. Selection was good (they even had a few manuals - but one fewer now!) We've had the car for a couple months now and have had zero issues (other than my son wanting to polish the paint off the car.) Headed off to its first track day in a week and we're expecting a trouble free day.
The only negatives:
- their stock is not all in one location, so if you have a car you are interested in from the website, give them a call and let them know when you'll be there.
- facility might put some people off, but get past it - these guys are good
- they can be slow to return phone calls
I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.