End-of-lease process was a surprisingly positive experience
by GenX from DealerRater.com
December 2, 2018
I received a call from Gonzalo when I was two payments away from the end of my lease. He offered to go over with me some incentive offers for a new lease. Although my lease was financed through BMW Monrovia, I???ve taken my cars to New Century for service many times over the years. I know them to be friendly and efficient, and I was anxious about owing $4K at the end of my lease due to over-mileage. Gonzalo was straightforward with me and didn???t subject to me to the typical sales pitch or try hard-sell tactics. His honesty and the respectful way he worked with me made it the most positive experience of I???ve ever had with getting into a new vehicle. He clearly presented the essential information to allow me to understand my options and make an informed decision. There were no slight-of-hand tricks. There was no B.S. What is usually a stressful experience turned out to be surprisingly positive.
very testingly good. it found it interesting how they did...
by Manojshara from DealerRater.com
September 26, 2018
very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there
I live in the South Bay area and I drive to Pacific BMW...
by V_Manta from DealerRater.com
September 26, 2018
I live in the South Bay area and I drive to Pacific BMW for sales and service needs. I has been with this dealer since the mid 80's and have purchased all my BMWs from them. Whether in service or sales, I am treated with respect and honesty, which I value most, especially these days. I highly recommend this dealer.
Bought my car in Monrovia. The process took a little longer than expected, but after I proved I wasn’t purchasing without the best deal I finally got what I wanted. The service dept has been great and all of the workers are courteous and helpful.
Sirius XM gave me a call telling me that I had a free subscription which was going to end. I had no idea that I had a free subscription available... Arthur spoke to me and cleared things up about all the features. He and I met as well to get a better understanding of the car that I got. I have had 7 BMWs and I am finally confident in saying that I know how to use my beautiful car.
Very reliable, sleek lines fun to drive
by Coach from Ridgewood nj
January 1, 2019
Have had 4 bmw sedans and always been happy with them. Would recommend this Car to a friend, Have had a lot of positive comments from people who have been in it
Had to get a new lease because current 320 is over miles and lease is due in a week. Stanley took good care of me and Angel set up my phone and explain whats new on my new 330i. Beautiful car and surely I will enjoy this new ride.
Just bought it
by Shannon from Catonsville, Maryland
December 29, 2018
I just this two days ago and it is driving so much better than my Mercedes. A much smoother ride with a lot of features to make my commute more enjoyable.
The most pleasant experience buying a car in 58 years! I usually dread it, but this was actually enjoyable! It took under 2 hours! Staff is amazing and Don Engle is the guy to go to! Very professional and knowledgeable. Don???t bother shopping around if you want a BMW. Century West BMW is the only dealership you need.
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
First I got internet salesman, then when I arrived at the dealership I was referred to another salesman. I was told the car was not at dealership.....then after I bought the car and finished with the finance office, I never saw
the salesman again to congratulate me nor to instruct on new vehicle!!!
Alan gave me a great deal on my 2018 BMW X3 M40i, every time I have a question about anything, he has the answer and responds quickly. Great guy overall... if planning on purchasing a BMW, see Alan at Long Beach.
Jon Lewis!! Man I’m so happy every time I bring my car in for service or just a wash.. He goes far and beyond to take care of me and my car. Great guy!! Always greets me with a big smile. Very helpful and does more than I request!
Too soon to judge, but I love it so far
by Blehman from Harrisburg PA
November 29, 2018
I haven’t owned it for very long, but so far I love the car. I can honestly say I look forward to getting into it to drive to work every day.
S.A. Jon Lewis is very knowledgeable. Super transparent. Very helpful. I would highly recommend requesting for Jon when you need your BMW serviced.
Very good service
by olga graham from West Hempstead
November 25, 2018
I recently bought a Mini Hatch from Certified select motors and have to say the service was excellent. The organisation for such a busy place was first rate and all the staff were very knowledgeable and helpful.
Brian was the best...he went the extra mile.good follow up............
Wagon’s...the most underrated BMW’s
by zeiesfirdaus from Toronto, Ontario
November 2, 2018
The 3 series Xdrive wagon is one of the most underrated BMW’s in my opinion. One doesnt see enough of these on the roads. Drives well, ample space, much cheaper than the X3 (if you spec it right). Agreed that it has just a tad bit smaller cargo space than the X3. These stay on the lot longer (i.e can get a good deal from the dealerships). Happy driving.
I leased a 330i XDrive Wagon from Parkview BMW (Tommy Chan) in Oct. Got a deal on the demo and a great rate. Mineral Grey, Coral Red interior & M Sport option. Amazing car!
Awesome experience with Adam very attentive and non judgemental. He was very detailed with the contact and very knowledgeable. However, Jesus who works the shop that sells hats and keychains unmeasurably rude on so many levels. I put a BMW hat on hold and it was 1 min and 30sec remaining he said extremely rude Its closed and I have somewhere to be I proceeded to plead and say it was on the register on hold with the cashier who was ringing up a customer. But remember the doors were not closed yet and they were still helping someone. My sister and I just bought 150k in cars that day and didnt even get I AM SORRY come back tomorrow .. just I have somewhere to be.. From the front to the back was exceptionally amazing but Jesus if I had not already looked at a car, we would have went somewhere else. Five star everything. - 5 stars for the store representative.
Love my BMW.
by GiGito7 from Tampa, FL
December 30, 2018
This car fits me perfectly. Love the change in the navigation system. Lots of room yet not too big. Great gas mileage. Love my BMW.
Service Advisor George was terrific. I would come back for George for sure. Responsive, thorough, polite.......
Reliable, with a dash of performance
by neilm from Eatontown, NJ
November 14, 2018
I need some horsepower, and a lot of features. This car meets all my needs. Upgrading from a 320i, the 330i feels more powerful, and the added features like blind spot detection, opening trunk with a shadow kick movement are super
The car was in for system leaks service which were covered by my maintenance policy which required the shop to be in the shop for several days, received a brand new courtesy vehicle with only 133 miles, my service rep did a very good job of working with me.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.