by e46Fanatic originally from Nash-vegas from Nashville TN
August 16, 2018
beemer haus, good selection of cars, decent pricing. if youre looking for a good/decent used car that just came off a lease, beemer haus is the place, cars are clean, not too "beat up" most of the cars have low mileage, good condition, still have some warranty coverage, beemer haus is the place to go.
mike, Brandon and nick are good guys, very helpful, kind of "over worked" because they are always there trying to help everyone all at the same time but they are respectful & helpful to everyone that stops by for a "smaller" dealership they are pretty xxxx good. they will try to accommodate your "asks/needs" within reason and you if are realistic with your ask/need they will meet it or at least meet you half way or more than half way. i was pretty impressed by they. they really are good guys!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Was looking for a nice used Range Rover Sport. Luxury Auto had the perfect choice (I was looking for a very specific color combo). Not only was there no pressure to buy, when I asked about the condition of the brakes on this vehicle they had their mechanic re-inspect and install new rotors and pads! I will go out of my way to find a reason to buy from this dealer next time. When they move to their new location (late 2017...early 2018??) they should have a facility that truly matches the high level buying experience I had. Very pleased with my experience!!
First time buying a salvaged vehicle so I asked a ton of questions which Jason was honest, forthright and very helpful. Bought Nissan Titan truck over a year ago and never had a problem with it. Runs like a monster and looks great. Would definitely buy here again.
My duughter recently moved to Phoenix and I was looking for a good used car for my use and a back up car for her. I purchased a 2010 Audi A5 convertible. I never seen the car except from photos before I picked the car up. There was a small mechanical issue with the top that was fixed by an Audi dealer. I have a great car purchased without physically driving or even seeing because of the great sales people especially Robert Mills.
Great buying experience, contacted them via website and had very positive interactions via email until I wanted to talk with them. Joe found the car that I was looking for a 2019 X5 and secured the car. Painless interactions on getting the price aligned and completed the transaction via the web. Met Joe for the first time when I went in to pick up the car. Paper work was ready to sign and had plenty of time to spend with John the delivery specialist to lean about my new X5.
Haven't purchased a new vehicle in a long time but Joe Lena at Camelback BMW made it a comfortable experience. He worked with me on price and rebates and his personality and approach were welcoming and helpful in making a final decision to buy. All backed by a top-level dealership.
I purchased my second BMW from Joe Lena this past Tuesday, October 16th! My husband and I made a 1 PM appointment with Joe, and he called to confirm- I leased my first BMW sports coupe in late 2015- a 2016, and Joe gave me an excellent trade- applying some of those $???s to my lease! My intent, last Tuesday, was to purchase a 2019 2 series Coupe, I left with a 2019 4 series with my same red leather that I love! Joe put together a great deal and made sure I left feeling comfortable with John and the Genius team... it was all so seamless! Joe is a true professional! I could not be happier with Joe Lena and Chapman BMW! Thank you! Jan Abrams
Unsurpassed (in our experience) Service & Sales contacts
by GringoSlav from DealerRater.com
October 22, 2018
My service rep Bob Molnick, offered to see if he could que up my car earlier than my 9AM appt on 10/8 since I'd come in 45 minutes early to which I gleefully answered, "of course". After Bob actually made that happen, I sauntered into the showroom to compare stickers of models similar to my '15 428 CV I'd brought in for service as well as our '18 530 Sedan at home. While browsing, your Sales rep Steve Murphy approched me and asked if I had any questions.I did, to which he gave me both informative verbal information as well as showed me how certain things worked on the 4 & 5 series in the showroom. I was especially grateful for having learned things about my cars I wasn't using. Unusual for both Service & Sales agents to be so helpful that I'd take such notice as to actually write a review this experience. Would that it were true for other branches of your corporation.You wouldn't need "GENIUSES" which albeit at other branches, gave us shorter shrift during our encounters with them leaving us wanting for information. Not egregious on their part but certainly noticeable. Your outfit @ Camelback stands out from many luxury auto dealerships in PHX as well as other cities we've lived in, for which we are grateful. Kudo's to Chapman Camelback management who apparently pay attention to sensitive customer detail in both hiring & training of your corporate representatives.
Can’t tell you what a great experience I had at this dealership with my salesperson Glenn. I drove 2 hours from Tucson and it was worth every minute! Glenn and the dealership delivered on every single promise on my used car buy and went above and beyond to make sure everything was perfect. I will absolutely be buying my next car here.
Purchased a used BMW i3 and had an excellent experience top to bottom. Staff was great, easy to work with and buying process was the easiest, most enjoyable I have had to date! (Have purchased 5 cars from dealerships over the years.)
We purchased a 2010 Infiniti FX35 from you on September 8th.
My wife and I just want to thank Mark for a very pleasant purchase experience, a fabulous vehicle and a great deal! The FX35 is absolutely gorgeous and is exceeding our expectations in every way. We have bought many cars during our lives, both new and used, and we can unquestionably say that this is the best car we've ever owned!
We will be sure to recommend your dealership as THE place to go. You were courteous, respectful, professional and honest. As business people ourselves, we appreciate those qualities and value them above all else.
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