Rone and Mazda Earned Our Business
December 3, 2018
TL:DR Rone and Shortline Mazda are amazing. You should go and ask for Rone. Seriously the best, most genuinely thoughtful and empathetic salesman I've ever worked with. My wife and I had been having tons of car trouble with our 2009 Ford Escape. We then traded it with a family member who acquired a 2012 Hyundai Tucson. A month later, a bearing came loose and destroyed the engine. We took it in to Shortline Hyundai and were given the ole sales pitch and a low-ball trade in price and strung along by the service department as they wracked up thousands of dollars of hours for 3 weeks (this was our only car) as they figured out that these engines weren't made anymore but the few they could get were all broken in some capacity. Shortline Hyundai seemed completely uninterested in helping the situation and wanted to simply complete the transaction. After deciding to check out the Mazda CX-5, we walked in and thankfully got Rone. We didn't tell him about our issues but instead just wanted to do some test driving. He was not in any rush, asked very thoughtful questions, and put us in a few models to test, telling us about the features but also the story and design behind the cars. Yeah, he's selling cars, but he's also selling a state-of-mind. Despite that, Rone was obviously in this to meet our needs and not just upsell us, because after hearing our priorities recommended the cheaper version. We then dropped the Hyundai bomb on Rone and the Mazda manager Jason who then set out to make things right. Jason physically went to the next dealership to work this out and he brought back an offer that not only met our immediate needs, but it earned our business for some time. Thank you Rone and Jason for taking the service part of your jobs seriously.