My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
I was shopping for a used Chrysler Town & Country Van in excellent condition that had a 6-way power seat on the front passenger side and was white on the exterior. This particular model was very hard to find and CarMax only had about 4 of these nationwide out of about 340 Town & Country vans that they had in stock. I found one on-line that was in Texas that I liked. I contacted Brian Bricken and he started the process of having this particular van transferred to Tulsa. He called and let me know when it was here and ready to test drive. Brian was very easy to work with during the entire process. I test drove the van and liked it. Then I went through the actual buying process at CarMax which was quick and painless. Once I bought the van I took it to Christian Brothers Automotive on 81st street and for $99 plus tax they did a very thorough inspection and only found a few minor things that they recommended to be fixed. I then made an appointment with the CarMax Service Department and Bob helped me through that process. He gave my an appointment to bring the van and have their tech go through my short list of things that needed fixing. They replaced all the windshield wiper blades. They purchased and installed a rechargeable flashlight that was supposed to be in the van. They they ordered a plastic threshold to replace on that was slightly cracked. They also replace a piece of weatherstripping that had a minor tear in the black rubber. I am very pleased with my entire CarMax experience. Now I understand why there are so very many vehicles running around town with "CarMax" emblems on the rear of the vehicle. The next time I need to purchase a vehicle I plan to go on-line and see what CarMax has to offer.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My husband and I went to Ferguson’s to look for a late model used pickup recently on a Saturday afternoon. We we able to shop by ourselves without being bombarded by salesmen. At the right time Tim Flusche came out and asked if he could help. He gave us prices on the trucks we were interested in. My husband selected his truck and Tim got the paperwork done quickly and we were on the road. There was no pressure to buy and that’s how we like to shop.
Jordan Savage was very big help. I new what I was looking for in a Subaru and he was very patient and helpful. I received calls from him thru out the day to make sure my new Subaru was ready with everything shiny and pretty when I got there. Thank you Jordan!!
I was looking for a used vehicle and I was refereed to Stephen Stanley and he took the time to listen to what I wanted and gave me options and helped me get into the vehicle I wanted!!! Finance manager was super friendly as well!! I'd definitely recommend anyone to purchase their next vehicle there!!
AntJuane Peanut Baul and James Hendrix worked with me and provided a fair deal for both myself and the Dealership. Peanut went far beyond the expectations to make sure that I was pleased with the total process.
I own a 2015 Nissan Titan and end the market to buy a new one. I started off with Route 66 Nissan and they didn’t have quite what I was looking for but they have the best salesman Brandon Hickman around and some pretty awesome deals. Hopefully soon I will be back to purchase a titan from them.
we are shopping around for a nissam maxima, route 66 nissan has been so great to us. Keeping us updated with new maximas and deals. Brandon Hickman has been such a sweetheart and helping us get to where we need to be, I highly recommend him. He is the best, go see him at route 66 nissan.
So I live in Hawaii and was looking for a Buick Regal GS. There were none in my state. I searched online and after several dealers, wound up checking with Mark Allen Buick. I'm glad I did. Marcela is one of the best and nicest sales associates I've ever had to work with. No games, just a straight up good deal. Shipping a car from OK to HI sounded like a crazy way to buy a car, but we figured it out and the result was great! I'd buy from them again!
I have really enjoyed my car buying experience at Kevin Grover GMC. So far I have bought 2 vehicles there and both times felt no pressure from my salesman and I have left feeling like I got a good deal without all the haggling that you get with big town dealers. I know all the people that work there and they all have an interest in making sure you are satisfied with your visit and your purchase, plus the service after the sale is wonderful as well..Steven Willis
I have tried larger dealerships in bigger communities and thought they had more to offer; or maybe I just had an illusion of that possibility based on the size of others facilities. Kevin Grovers dealership proved me wrong, because when it came to competitive salesmanship and top-of-the-line customer service they rocked. Not only did they do a great job of competing with price point they blew away the customer service that I ever received at other dealerships. I will definitely be back, they have earned my future business for the forseeable future.
Found a truck on the lot online while out of town. They held it for me till I got back and had the truck ready for me to test drive when I arrived. Easy to work with and super nice people!
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