Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Cadillac CTS 4
by Cadillaclover from Abilene, KS
January 3, 2019
I love this car! It is stylish, has great performance and drives so smooth! We recently took a long road-trip and had no issues with staying comfortable. Since this car is AWD, the gas mileage isn't the absolute best in the city, but it does well for the highway. The interior is nicely designed and I love the heated leather seats!
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
First Time Cadillac Owner
by Reluctant First Time Cadillac Owner from Plymouth, MI
August 9, 2018
I've only owned my car since March 2015, but so far I'm in love with this vehicle. My only concern is over the dealership. I was formally a Lincoln owner and blown away at how over-the-top they were when it came to treated their customers and how immaculate and plush the customer waiting area was. This can't be said for Suburban Cadillac of Plymouth.
My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
Worst car ever test drove
by DJG from Hermitage PA
November 15, 2018
Cadillac is suppose too be cream of the crop worst car ever tried out horrible gas millage 13 miles too the gallon city 15 highway horrible and terrible time with the handle push button get u stuck in car
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
Best car I have ever owned!
by Brad from Eden Prairie, MN
December 19, 2018
The performance is great and it has all of the extras that I could want like Bluetooth and Android Auto, Intellibeam headlights, Heads Up Display, Lane Keeping Assist, SiriusXM, heated seats and steering wheel, and much more. Decent mileage for the great acceleration and power.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
by wlminix from Grand Prairie, TX
January 1, 2019
I love it. I would purchase another CTS! I purchased my current CTS
brand new! Both city and highway driving is excellent! The seats are very comfortable. Road noise is at a minimum. Place the Cadillac CTS on your short list!
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
What a waste of hard earned money!
by Jason Daniel from Cleveland, OH
November 22, 2018
Car is cheap and made of plastic, old Cadillac’s were much better built and more reliable and not as expensive, GM should be ashamed seeking these over priced Malibu’s as ’Cadillacs’
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
Sporty but elegant and classy
by Jay88iq from Liberty Hill
August 20, 2018
I think it's worth every penny paid for its very reliable and smooth on the road luxurious and very fuel efficient which is a big plus coz normally luxury cars are gas guzzlers and much more
A vehicle for me was well needed. Mr. Ralph made sure that I left the lot with a nice vehicle for a reasonable price. Thank you
by CTS_3.6 from Minneapolis
December 29, 2018
I switched from a 2009 CTS 3.6L AWD to the 2015 CTS 3.6L AWD and I have been blown away. Love the car. The biggest hurdle was the infotainment center change. Get used to using the "Home" button and your life will be much easier in this vehicle. Also, if you have self leveling headlights, wait for the car to adjust before hopping in and taking off. Sounds simple enough, but if it's your first time driving her, you'll get thrown off. Beautiful car, amazing responsiveness, and a complete stunner overall. 10/10.
Our 5th great car from Off Lease! Damien was wonderful, and helped us navigate the car buying process yet again. When we???re in Florida, we always stop by off lease as the selection, quality and price is unmatched! We call Nashville, TN home much of the year, and there is no way that you could find so many late model premium late model cars and trucks (the truck selection is amazing). It takes a bit of time and research, but loved Damien???s honesty and help in finding the perfect SUV for my daughter. Mike Katz as sales manager is truly the best! Thanks Off Lease!! We???ll be back!
Excellent performance, value and handeling!
by Larry from Gresham
December 17, 2018
This car does meet all of my needs! It is an excellent performer and also handles exceptionally well. The driver and passenger comfort are both exceptional. It is an excellent road car that also works well in a crowded urban environment. All things considered, a far better value that any of the European or Asian competition.
Customer service was awesome, jermery was so patient with us, he took the time to hear us out to see what was the best option for us and was very honest about cars that has been in accident. Armondo was great worked with us....
2016 Cadillac CTS - Excellent Value
by drarrival from Bourbonnais
July 5, 2018
The Cadillac CTS is the best car I have ever owned. Purchased the car new and have driven over 9000 miles. The car rides great and the 2.0T (turbo) motor is very responsive. I was surprised at the acceleration and pep the motor has. It is quiet and the technology is easy to use and set up. I am a physician and am on call frequently. Reliability is a MUST for me. I love the car.
Michael Balek was a very personal and friendly individual to deal with. We came in on Saturday and had to leave and thin about our options and weigh out the pros and cons. If it wasn???t for him and Bradley another sales manager that was with us we wouldn???t of gone back. These two made this long process and little less worse. Also our finance guy David in room 13 was great as well! Thank you to all three men!
Absolutley loved this car
by Nicoledavis1111 from Dunnellon
July 31, 2018
This car is everything I would want a more but I also have to think about my family and Pricing due to my own situations so I went with the best Dale now it's time to come back and make a even better one
Great visit, and great service on my 2007 Ford Focus. Mr. Agner Hernandez was the service representative that oversaw the service on my 2007 Ford Focus. Mr. Hernandez displayed politeness, courtesy, and friendliness - a total professional. The professionalism that Mr. Hernandez displayed will want customers like me, and others, to keep returning back to Koons Form on any future service on their automobile.
Great ride, super stylish
by bmalvarez from Jonesville
October 31, 2018
Great room in this car. It is sleek and turns heads. Offers a lot of options and conveniences. Heated and cooled seats and steering wheel is awesome.
I WOULD LIKE TO TAKE A SECOND TO THANK MR. ALIM AND KEVIN. INCREDIBLY PROFESSIONAL, HONEST, STOOD WAY ABOVE MY EXPECTATION!!! I'M VERY PLEASED WITH YOUR SERVICE!!! THANKS AGAIN YOU GUYS WERE TRULY AMAZING.
Smoothest ride I've ever had!!!
by Pearlywhites from Youngstown, OH
November 30, 2018
The Cadillac CTS is my dream car, and I even got to have it in white diamond! It has such a classy look on the outside, and has all of the amenities on the inside. I especially love the heated seats, and the quickness with which they heat up! I'm 5'10" and I have plenty of leg room, and I don't feel cramped. I feel safe driving this car, and when accelerating, the car has no problem making the transitions. It's a great car that I hope to have for a while!
This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.
by Grumpy Old Phart from Arlington Texady
September 29, 2018
Sporty lil bugger for a V6 sedan. Great features, but needs to have more interior storage and a softer ride when not in sporty mode.
I was a out of town buyer and 80% of my dealing was over the phone - Johnny and Garan made the process very easy and smooth - arrived at the dealership and left very happy- definitely recommend these guys!!
Great car with a little bit of style
by AndiGrab from Chicago, IL
November 20, 2018
This car, although a 2011, has been reliable and comfortable. Every time I have transported family, friends, or coworkers, they have always been a tiny bit impressed with the Cadillac name without me having to spend an arm and a leg. Repairs are expensive but few.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Most luxurious car we have owned.
by John and Barb Monk from Franklin, Ohio 45005
July 30, 2018
This car turned out to be better than we even thought. Clean, plenty of room which gives you a smooth and luxurious ride. This is the first time shopping for a Cadillac and they treated us so well. We will share this information with family and friends...
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