Debbie always takes excellent care of me and my family. She sold us our last car and was awesome. So when we were looking for another vehicle, of course I came looking for Debbie. She genuinely wants to get you the best deal and does what she can to make it happen. Thank you for making a big purchase enjoyable and easy!
Worst car ever
by Sarah from Florida
December 5, 2018
I own and SRX before and was much better than this XT5 I only have 13,000 miles and the transmission don’t work, the car sounds like a tractor and feels like you are driving a big truck, horrible experience and for the first time the dealer is not cooperating enough. I wish I keep my SRX instead of spending so much money on this horrible car.
I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
This has been the perfect buying experience. I wish to personally thank and acknowledge Jim Mazzetti for his guidance throughout this transaction from initial contact to delivery and his availability for post delivery support His professionalism and demeanor are truly an asset to your organization. And as a Cadillac owner for over 20 years I look forward to returning for our next purchase .
Walked in one day after previously looking at a new car in the lot for my wife. Within 10 minutes after talking to John Vanik and Tim Duda I received and excellent lease deal on a new Rouge Sport that I could live with.They gave me a rock bottom deal, much better than I had expected. A few days later I came back to lease the vehicle. They also gave me a great price on the paint protection package.
They were very courteous and helpful. I would recommend them and the dealership.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Had terrific service. My repair was impeccable. It was done in the time and cost estimated. And, I was shown more about Blue tooth and navigation system by the owner of the dealership.
So far, so good
by Regular guy from Fort Payne, AL
December 5, 2018
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
Easiest car purchase I have ever had. Dave was great and took care of everything. Highly recommend them if you are looking for a new Cadillac.
Nicest Car I have owned
by DocSpeed from Union, NJ
November 19, 2018
Have owned Equinox LTZ, Equinox Premier and this is a few notches above for sure. A lot of creature comforts, as well as safety features that are simply automatic and comforting. Feels solid, is quiet and has enough power.
Dealt with this CarMax dealer over the phone and email. Tried to negotiate a price based on other dealers in the area for the same vehicle and was told that the price listed was the price you pay!
nothing better than a Cadillac
by mickey from LONG BEACH
September 20, 2018
I am 74 yrs. old and have owned many cars in my lifetime. All were General Motors from Oldsmobiles, Buicks, Pontiacs and Cadillacs. The ride comfort has gotten better and better. The styling has gotten sleeker and always have to take a second look. Most importantly is the confidence a driver has for the dependability in the name Cadillac.
Both the girls were very helpful and were were able to answer my questions immediately . Becky arranged a rental car so I would not have to sit there all day . Overall everything went great,
Most embarrassing vehicle
by Bobbie from Crystal River Florida
August 22, 2018
I would love it if they could get it to stop making so many noises sounds like marbles in the hubcaps but there’s no hubcaps feels like the front end and the whole underneath of the car is going to fall apart very embarrassing especially when I pull up at a gas station or in a parking lot people say what is wrong with that car I have had it at the dealership 12x’s
John Howard is an incredibly helpful friendly pleasant man!!! Service is always good. Every time I make an appointment I have been accommodated. The wait time never exceeds what it should.
Most embarrassing car I’ve ever owned
by Bobbie from Crystal River Florida
August 22, 2018
Comfortable looks good but it is the most embarrassing vehicle I’ve ever owned drive down the road sounds like marbles rolling around hit a bump sounds like Carr just fell apart krinks more than me and I’m 65!!!
In the passed I always brought my car in for service and I have been totally. However, this one particular time which has been recently I have some concerns about my repair in which I do believe I will have to take my car back to the dealership to rectify an issue in which I thought as a loyal customer my service would have been much better.
The major problems were repaired, but there were still issues after the repair. I feel like the diagnosis should have caught everything.
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