Cadillac for Sale in Des Plaines, IL

Liked talking with Technician about the repair. Good chance to learn about other items for maintenance or repair or options.

Will be back next service, great staff, very polite, store was clean and loved the showroom. I love the video text that showed them working on my car most definitely ahead of the others with this technology. Thanks

Jorge m. was wonderful. I knew the minute i met him we would be able to seal the deal!he was not pushy but very calm and knowledgable

When I walked into the dealer, Paul was the first person to welcome me and he was so nice, not aggressive at all and soft spoken. Normally you get over the top aggressive salesman that make you feel so uncomfortable when you are car shopping but he was the total opposite and I was so pleased to work with him. The whole process was wonderful and I will definitely return to him for future purchases.

Had terrific service. My repair was impeccable. It was done in the time and cost estimated. And, I was shown more about Blue tooth and navigation system by the owner of the dealership.

I had a wonderful experience taking my car in for some long overdue service. I was made aware that it would take a couple of hours to complete, and I didn't want to spend all that time at the dealership. Not being an app savvy person that uses Lyft and/or Uber services, I had asked my son to take me to the nearby mall while the car was being worked on. Unfortunately, he wasn't available. He did mention to ask the dealership for a courtesy vehicle. After dropping off my car and before I even had the chance to ask about a courtesy vehicle, Jessie had asked if I would like to be taken to the mall. This made my day, much easier than filling out paperwork for a loaner. On top of taking me to the mall, they called to let me know when the work was done, and where they would pick me up. I'm so happy I purchased my car at Ziegler Ford.

We bought our new commercial vehicle and super exCited. Frori was friendly and super funny. He listened to our needs and helped us with our purchase. Thank you ��

I came in with a 2013 Cadillac ATS for trade. Scott helped me find just the right vehicle at the right price point. Thank you so much, Scott!

Everyone was very friendly and helpful from the 1st phone call to my departure with my new vehicle. Louie was knowledgeable, professional and courteous. He was a pleasure to work with. Luke in finance explained everything I needed to know. Once again totally professional. I would recommend Motorwerks to everyone.

The staff at Heritage Cadillac is always professional yet friendly, knowledgeable and helpful. I would not go anywhere else to purchase or service my auto.

I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful. It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.

Everyone is very nice and helpful. Work was done in a timely manner. The need for any repairs were clearly explained.

Muhammad Ashraf was my Sales Representative. He was very helpful and was able to address all my concerns and answered all my questions. He provided excellent customer service!

Mark went through all the features of the car and was able to answer all my questions. Appreciate his effort and how easy the whole thing was.

I worked with With Emily back in August to replace my truck, she was great. This week my mom needed to replace her car. Since I had such a good experience working with Emily I went back to work with her again. She was great, she helped us find a 2017 with low mileage that was a good fit for what my mom was looking for. If your in the market for a new car or truck check out Chevrolet of Naperville and work with Emily.

Good experience all employees were pleasant and professional. the waiting facility was comfortable, enjoyed the coffee

I am completely satisfied with the service there. Aldo is fantastic, extremely helping and very trustworthy. I definitely will be coming back!

Our service manager, Mitch S., has always been informative, knowledgeable and very efficient with a lot of personal care and input.

Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!