We truly appreciate Dominick understanding our situation and making himself available to us to pick up our car on Thanksgiving Eve. Our original salesperson, Brandon was off on the day we wanted to pick up our daughters car, but they arranged for Dominick to fill-in and we are very happy with our purchase and experience... and believe you me, there were some bumps in the road this evening, but Dominick displayed professionalism and patience throughout the entire process. We are happy with our purchased and my daughter is happy with all of the safety features of her new car. We would like to thank the manager Fernando for helping to make this deal happen.
Just wanted to thank Brandon Gallardo for helping me out with my new lease on a 2019 Hyundai Tucson. He walked me through all of the steps and was very helpful in all aspects with whatever questions and concerns I had. Thanks again!
I just leased a new Hyundai Kona which so far I love! Four years ago a bought a Hyundai Sonata at a different dealership. I thought I would most likely return there if a wanted another car but I happened to pass Centereach Hyundai one Sunday and decided to stop in to see the Kona. I was promptly greeted by Justin, which I now consider my lucky day. He was so polite and extremely helpful and best of all very patient with me. I did not feel pressured in any way to make a decision right away. When I returned to the dealership I told the manager I was back because I was so impressed with Justin. Car buying/leasing can be a bit overwhelming , but. I must say everyone I dealt with there made me feel very comfortable. I highly recommend them!
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
The professionalism and courtesy was beyond exceptional. Showrooms were spotless. My point person was Justin Martinez he handled my trade in and putting in my new BMW. Joseph Saint-Val was my BMW genius. He spent over an hour sitting with me in my new car. He covered all the bases in acclimating me with my car. Joe was super professional and extremely knowledgeable. The last person I sat with was Helga Carroll who handled the financial segment.She was extremely knowledgeable and explained every little detail to me. All in all my experience at Competion BMW was perfect.
I travel 10 miles to go here for service because the dealership is small and has a friendly atmosphere. It is easy to get too and even in high rush hour traffic times there's no problems getting into the driveway and finding parking. Unlike the larger dealerships across the Island, Metric is an independent (just Subaru) and is truly hassle free. It has less customer volume which enables them to focus individually on getting things done. Service is typically done faster than the original estimates. When they say an hour it usually means 35 minutes. Its the dealers job to make money on services. I get it. However it is cost competitive with other dealerships in the area. I'm still waiting on their new facilities proposal to be built as the building is old and needs updating. The service waiting room is small and you will need to walk about to stretch your legs as it's too tight for tall folks to extend knees locked. The waiting room chairs need to be updated for longer sit ins, they serve their purpose for 30 minutes tops. What really is nice, is your free to walk the facility and grounds while waiting with out an employee asking if you need help every 5 minutes.
Being in the hospitality business myself, I am driven by a level of service that creates both a memory and experience. Mercedes Benz of Huntington did not disappoint. Anthony Mastroianna was the sales associate that assisted me from start to finish. His approach was warm and welcoming and at no time during the process did I feel pressured.
I know my customer service rep a little too well...
by lilabean from DealerRater.com
December 1, 2018
The service at Mercedes-Benz of Huntington is wonderful. Unfortunately, I'm there too often. My 350E gets a flat or blowout frequently - a pot hole or change in weather can trigger. On Thanksgiving Day we got TWO flat tires at once, a trick to handle with only one spare. Tom Palermo handled our service needs quickly and efficiently and made it clear that I am not alone. As often as I get my flats, he assured me that other car owners get theirs far more frequently than me.
My dealership if choice for Mercedes Benz. Eric Grobert sets and surpasses the bar for service, professionalism and commitment to customer retention. He tries to secure an appt for you asap. Usually very happy with actual service, as I was this time; or so I thought. I was told it was a software issue and an oil change. $500+. As I write this review, car failed to go into gear & it is sitting at aamco for an intelligence module within the transmission, a rebuilt transmission. Estimated cost $5300! I'm not sure what MBHuntington missed, but in addition to $5300, lots of lost time & inconvenience for me.
Anthony was a terrific salesman who assisted with our sale. He was very helpful in all aspects of our sale, from purchasing to pick up. Would gladly refer any friends to this dealership and salesman. The staff are courteous and helpful. Anthony even gave us a follow up call to make sure all was well. 👍🏻
As usual, I'm greeted promptly by staff, in a clean and professional atmosphere. I'm then escorted to my Service Representative to address my car. And depending on the time required, I may get a loaner car or I may wait in a clean, inviting and comfortable waiting area.
My car needed its second service and there was a noise in the dash, too. I had it in once before but it was still there. Someone was supposed to ride with me this time to hear it. Usually Klint is my service advisor but after calling twice and being told that they would email him to call me, he never did. That is not like him. After waiting a week, I texted Brian Haney, my salesman to see if he could help me reach Klint. Instead, he asked how he could help. This is typical Brian. He set up my appointment, reserved a car for me and told me to see Marie. She was terrific. George, the service foreman, went for a ride with me. We heard the noise. Car was fixed that day. I still am curious about why I never heard from Klint but Brian made sure everything was done so all went well. He is terrific. I am very happy with the dealership because of the people I deal with, especially Brian Haney. I would suggest that I should be able to reach Klint or whoever is the service advisor directly without going through a third party. It would be much smoother. Thanks for asking.
I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
I did the usual research on the 2 or 3 vehicles I was considering for a lease and begain the ???dreaded??? dealer visits on the Black Friday weekend. Each visit , Honda, Toyota, Mazda, Hyundai, was the typical ???what do I need to do to get you in the car today??? with the usual visit by the manager etc etc. Pricing ALWAYS started high and slowly came down as I expressed my requirements. This all changed when I went to Wantagh Mazda. I met Ken the self proclaimed manager of ???smiles & laughs???. He listened to my needs and gave me honest answers and pricing and in two days I was in my new Mazda. Supprisingly for car buying I did smile and had a few laughs as well. If you are looking for a Mazda you need to go to Wantagh Mazda
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