I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.
So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!
Very friendly staff. They did okay answering my questions, but I new more about the history of the vehicle than they did. There's a $599 handling fee that gets added to the sticker price, so make sure to ask about it up front.
Nelson at Jacky Jones made this a simple process and this is a simple review. From Fielding my frantic and annoying questioning in the beginning of the process to putting my baby on a truck and shipping her to New York Nelson and Jacky Jones handled it with the skilled salesmanship hand. Smooth man smooth. Six months after purchasing my 2014 Lincoln MKS I am still satisfied. I've experienced 100% honesty and commitment to their products which Jacky Jones had the opportunity to show. Bottom line I am now shopping a pre owned Lincoln MKZ hopefully Jacky Jones will have in stock what I need. Win-win baby!
Thank you to Mr. Griffin Huntsinger for making my sons first time buying experience a great one. He's still smiling ear to ear. Great customer service, knowledgeable, and friendly. We were in and out in a little over a hour. Great dealership, wonderful salesman. Excellent customer service.Highly recommended! You Rock!
Brought my vehicle in for an oil change and saw my dream car on the lot. Based on the price tag I knew it was a pipe dream. After talking to the salesman during the next two days, I am now the proud owner of that car. Chris Barrett bent over backwards to get me into that car. He was a very understanding salesman. Every step of the way was painless which hasn’t always been my experience at a dealership. This is the third vehicle I have purchased from Megel. I don’t plan on going anywhere else
Phillip (our salesman) was great, he worked very hard to get us the deal we wanted. We are thrilled with our car and will highly recommend your dealership and our salesman. Thank you Phillip Malone and John Megel Chevrolet.
I had the ABSOLUTE BEST customer service that I have encountered in a long time with any car dealership. The staff was friendly, I did not have to wait a very long and they knew exactly what they were doing. I will definitely be a long time customer with this dealership.
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