I had written an earlier review dissatisfied with the fulfillment of promises made when I bought my subaru. After I contacted the sales manager, everything went very smoothly. If the service had gone well from the beginning, I would give 5 stars. As it is, a customer shouldn't have to contact the sales manager to have promised services delivered. They are very accommodating, and really tried--I'm sure that their process will improve.
Carl Staves made our purchase of a new Tahoe a delightful experience. He asked the right questions, listened carefully, showed us all the vehicles that met our specifications, and gave us time to make our choice. Professional, patient, and personable.
We weren't in the market for a new vehicle, but life happens and your old faithful Tahoe gets totaled in a wreck , not your fault. We were recommended to go to Don Hewlett Chevrolet. Did my research on their great website and knew which one we wanted to test drive. Made an online appointment and Carl Staves contacted me the same day. When we went from the time we arrived we were treated like family. Best decision we made. Go see them, you will be glad you did!
Absolutely blown away by the level of service we got from Sutton Motorsports. From our opening request to the follow-up satisfaction check we were consistently impressed with how straight forward and accommodating Cody and his team were. They quickly found us the perfect vehicle for our needs and we didn't have to lift a finger. They turned what is typically a stressful endeavor into one of the easiest processes possible. Thank you Cody and the rest of Sutton Motorsports. I won't hesitate to send customers your way.
I have had a few issues with my car. I will most likely never purchase another Buick but the service team is great! My advisor goes above and beyond to assist in getting my car repaired. Thank you Mark for your customer service.
Found this dealership and the car through cars.com. It was a remote buying experience for me but they took the time to answer all my questions including a thorough look through and video of the car as well. My buying experience was positive even though I was located in a different city
I have been watching vehicles on JD Motors website for over a year, even when I lived in North Carolina. They always present their vehicles very well on the computer so when my family learned that our new PCS was going to be San Antonio, I started to keep a closer eye on their website. I found a BMW with almost all of the specs that I was looking for so I went to see it. This vehicle sparkeled but being a used car, it had some issues. They were all for allowing me to use an outside mechanic to do a pre-purchase inspection. They also fixed all the issues that were found! Chris, Hass, Joe (The owner), and Jose( their main mechanic) are now considered part if the family! My wife and I will be back in a few years to pick up one of their awesome decked out 4 door Jeep Wrangler Unlimited's as well! 5 stars!!!!!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Found a vehicle that I was ready to buy but their no haggle pricing was too high. As an online only dealer without brick and mortar investment they should offer very attractive pricing. I managed to find a similarly equipped car for a much more attractive price. Their customer service was great so if you find a car that you like and you like the price I would not hesitate buying from them.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The customer service was extremely helpful. I’m happy with my repairs.
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