We met Sean Prather at 4:45 on a 100 degree Saturday evening. After a horrible afternoon of test driving cars at 4 other dealers, we stopped at Laurel Kia on our way home. Sean stayed late to show me a car, which I loved. I had second thoughts over the weekend and I went back at 5pm tonight. He let me sit in 5 cars, stood outside with me in a hailstorm, and helped me decide what would best fit my needs. I am very happy with the entire experience and highly recommend Laurel Kia and Sean Prather. The finance professional was also super helpful. The dealership is no-frills. But they have complimentary beverages and it’s very clean and upbeat. If I wanted a manicure I would go to a nail shop. I wanted a car, and I got one today! Thanks!
New mgmt. there has really made a difference, seems they are still working on hiring more salespeople but the process was good and transparent. I'm glad I gave them another look as I was very pleased with my purchase.
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
I was in the market for a truck or large SUV - could not decide on which one so I test drove at least 4 of their trucks. No pressure and they helped walk me thru what works best for my needs. And at the end they said we provide the information and you have to decide for yourself. They have a lot of patience and they want you to have a good experience and buy a decent product. Wish I could buy all 4 but had to settle for 1. This will be my goto lot from now on. Thank you Hans and Sean and office staff!!
I felt so comfortable shopping for a car. No pushiness, just friendly help. I am super happy with my buy. The staff were efficient with all the processing and followed through with everything they promised. Thank you guys!
Criswell used car superstore employees were very friendly and very easy to work with. I traded in a BMW X5 on a newer 328i and they couldn't have made the process any smoother. These guys are very professional on how they operate. Would recommend to family and friends. Thanks again!
I researched our Honda /Acura purchase for over two weeks using every resource available. I also contacted over 15 dealerships for quotes.
Brian Welsh from Radley Acura, Bailey's Crossroads was the only sales person who truly listened, understood what I was looking for and responded with a reasonable quote from the start.
When I arrived at the dealership Brian had multiple choices ready for us to evaluate. There was no pressure, and nothing was hidden. Brian did what he said he would do! We didn't get turned over to multiple layers of management, Brian was empowered and knowledgeable.
When it was time to meet the Finance Manager Matt, he displayed the same level of professionalism and knowledge as Brian Welsh.
The sales team at Radley Acura is awesome and I highly recommend them. Out of the 6 local dealers we visited, Radley Acura was the only one that I felt offered us a fair price from the start, had a trained team of professionals, and was looking to earn a repeat customer. Radley Acura of Bailey's Crossroads, truly did "Delivered a Memorable Experience".
Brian was great to work with no pressure to buy, Told him what i wanted and he was great at making it happen, He wants me to call if any problems so that we are happy, Paper work was quick and painless, Love my new Yukon Denali,
Looking for a good deal and car. My luck I found i
by DavidW from Bowie,Md
November 19, 2018
Ricky was the ultimate professional! Got me in the Vehicle I was looking for! I Recommend seeing Ricky when u are looking for a car.
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