I've always been skeptical about buying used vehicles from "auto malls" and the like, and have always gone the more costly route and bought directly from dealerships that only sell certified pre-owned cars.
However, after doing a little research, looking at their inventory and meeting the owner of Rt. 27 Auto Mall, I took the plunge. It couldn't have been a more comfortable and positive experience. The salesmen and staff are knowledgable, helpful, and not overly pushy. They are also worked very hard to do business with me in a way that was very fair and reasonable, while still managing to maintain transparency and integrity. The entire process was as seamless as one could expect when buying a car.
Most importantly, the staff here exhibited a high level of regard for my (customer) satisfaction. Trustworthy, honest, knowledgable and very reasonable! I wouldn't hesitate to recommend these guys to anyone in the market for a pre-owned car and would definitely do business with them again!
Great milage, bad traction & inadquate headlights
by SuzG from saint louis, mo
January 9, 2019
The worst front wheel drive car I've ever had. Lost traction at slow speed just in the rain! Lousy headlights, very difficult to see at night. Comfortable seating, but everyone had difficulty getting out - car sits too low. Paid a lot for it used, but doesn't hold value. Had a lot of recalls. Experienced more repairs than any other car. Large trunk but small opening, so could not fit anything deeper than a small cooler. Test drove the Impala prior to the Malibu - they both make a big clunk, like there is a log rolling around in the back during sudden stops. Would never recommend either car.
Last August I brought a 2015 Mercedes from this company, The sales person didn't Have any knowledge about the vehicle all the sales people left me in the office alone while they when to the back room very unprofessional.
Love the car
by SandyLynn from Springfield, MO
November 4, 2018
The Malibu is a very comfortable car to drive, plenty of interior room. Pretty good on gas mileage. I would definitely recommend this car to anyone.
Adam was wonderful to work with. We felt like we gained a friend and advisor for the car buying experience. Appreciated .
bland style, lacks performance, Glitchy tech
by shadows411 from Delton Mi
January 5, 2019
This car is no worse than other cars in this price range. It lacks individual style as it resembles other cars from competitors too. Its technology is glitchy, I have had to pull over multiple times to "fix" the infotainment center" , its features lack fluent design and are poorly engineered. I don't think this car is any worse than other cars out there, in its price range. But if your looking for a car that defines you as an individual, this cookie cutter car probably is not the one.
I had the pleasure of working with David Baranauskas, he was so knowledgeable, patient, and was a pleasure to work with. I will recommend him to all my friends and family.
No more GM
by TJG from NJ
November 30, 2018
Numerous repairs to the hvac system on this car and fighting to get gm to honor the certified warranty has convinced me to buy a different brand in the future. I learned the hard way that GM Certified is just a marketing tool.
Had to do a tire rotation, oil change, and had a rattling sound coming from the front of the engine bay. Ryan Jonas helped me out and got everything I needed done quickly. He was very polite, informative, and overall a pleasure to have helping me out. He put a good reputation for this dealerships service center and would highly recommend him for any service.
A Cadillac with Chevy Badging !
by SNM from Norwalk Ohio
August 8, 2018
Our new Chevy Malibu Premier is the nicest car we have ever owned. It has all of the features that you would expect to find in a new Cadillac ATS or CTS. From the navigation systems to the cell phone charging system, the heated and cooling seats, the adaptive cruise control, parking assist, Bose radio, ride and handling, and the power of the 2.0l turbo, this car has it all !! If you are in the market for one, don't mess around, find a Premier with the Driver Confidence Packages. You will not be disappointed.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
by Candy74 from MI
December 2, 2018
The electronic transmission sucks xxx! Car technically shuts down at stops to conserve fuel. It will roll backwards if you stop on a hill. Electronic stuff going crazy, now when I put it in park a warning ’’ comes up and says ’shift to park’.. Last night we shut the car off, the shift to park warning came up, the lights and the radio wouldn’t shut off and the key fob was in my husbands pocket and when he shut the door it honked like it does when the key is left inside. I’m so glad this xxxxxxis a lease!!! Don’t need to be stuck with the s#i+
I???m so happy I came here! Ray was the best salesman I have ever dealt with! He was straight forward. He was honest. No surprises on those hidden fees some dealers hit you with! He was knowledgeable about the car I wanted and did his absolute best to get me the best price possible! I recommend anyone that comes here to ask specifically for him! Hands down best experience/salesman ever! Thank you so much Ray Like
What you get for the Money is AMAZING!!
by CR Fuentes from Algonquin, IL.
December 4, 2018
This vehicle got everything you need and the value is perfect, very reliable and economic, the futures on this vehicles will cost you a fortune on others. so far THE BEST!!
I genuinely had a better car buying experience here than ANY previous purchases and I've owned over 20+ cars, new and used, dealer and private party. Granted I walked in and knew exactly what I wanted and I knew they had the car in stock. Didn't haggle on the price to waist the dealer's time and Carlton certainly didn't waste my time. Everyone worked around my time restrictions. Easiest and smoothest transaction ever in my experience. ZERO REGRETS.
I was pleased enough to ask for another car from them when they get it in stock. That says a lot. Returning customer for sure.
Carlton, YOU'RE THE MAN.
It is what I desired and located
by Lynnlynn from Racine, WI
December 27, 2018
This is the car that I sought out, discovered, and purchased. So far, it has served my needs and I am very satisfied. I will continue driving GM products.
Adam was most helpful throughout entire process of our sight unseen purchasing of 2008 Saturn Aura, trade in, and delivering the Aura from Paterson, NJ to Rego Park, NY on the same day.
The representatives of the Illinois Auto Sales we have encountered were most professional, cordial and eager to provide with a quality customer service.
Most Reliable I've owned
by Md the Docta from Cleveland ohio
January 14, 2019
Car was great never had an issue. Always reliable and never had anything besides the general maintenance. Def buy a chevy malibu. Will be def buying one in the future
Enjoyable,comfortable.i was not rushed and was showed several options and picked the best for me thanks to tom.i went to another chevy dealer in Aug. And was shocked at the way I was treated after being with that dealership 14 years They tried to steer me in the direction that they wanted not me the customer.paramus chevy.no more of them.
Most dependable car I have every own.
by Dina from FERNANDINA BEACH
December 24, 2018
This car is comfortable and has lots of room for my grandkids to ride in. I love this car . It is nice looking and rides so smooth with great gas mileage.
Car was taken right in. Mike told me exactly how long the wait would be and it was exactly the amount of time I waited. Everyone was very friendly.
by Tmmann from Louisville KY
January 7, 2019
Not great. This car has given me headache after headache. The steering keeps popping. I have trouble with the paint chipping since day 1. The heater had problems within 2 months. Now, at 36,000 miles, the car interior is leaking from the windshield. on a trip the battery for the auto stop did not work after a long trip on the expressway.
Thank you Shawn and Leticia. I couldn???t ask for a better salesman and manager to get me Into the car I wanted and working with me through the process. everyone was professional friendly and knowledgeable. To my surprise vehicle was absolutely amazing, Shawn was very helpful thank you . Came in and left with a car the same day clean in and out. In fact there inventory was impressive. Excellent experience. definitely recommend them.
Most reliable car I have owned
by Ismael A. from Bolingbrook, Illinois
January 14, 2019
This is one of the best cars I have ever owned as it is a money saving car that has great space for my kids and to top it off it looks great!
Thanks, Dave, Junior, Arestos Chist Mair for talking the time to explain all the details and features of my car. Your patient and understanding was amazing. Fantastical experience Ps. Dave was great by spending all the time getting things fast and on point
Good starter car
by Ari23 from Tomball, Tx
October 18, 2018
Just bought this used 207 Chevy Malibu. Was previously a rental car so it was pretty well maintained. Had 41k miles. My only problems with it is that the autostop engine feature doe not have a disabling mechanism. I do t have the choice to use it or to disable it. And the gas seems to go pretty fast but the tank is pretty small so it makes sense and I life in a big city.
Low pressure sales and clean and friendly atmosphere, nice selection of cars to choose from people where very knowledgeable and helpful
Water leaks into trunk
by Kdo from Chattanooga Tn
December 16, 2018
Mfg nor dealership will take responsibility for mfg default with water leaking into trunk. Constantly sopping water out with towel. Sealant tape is cracking and showing signs of rot. Water builds up arounf extra battery on driver side behind tail light. Nice ride, descent mileage(not good avg 24). Ive had two diagnostics done. One by dealership they waived 125$, another frebbie by auto body shop. Im having to lay in trunk while raining and storming trying to pin point leak. Can hardly wait to get my FORD ranger going and get rid of this black mold collecting vehicle.
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