On Nov, 27, 2018 I went to Carson HONDA to have an oil change/maintenance there even though I first got my car from Downey. I approached Brooke Shelton & explained her my situation then she began checking my status in small comp. When she confirmed, she then input my info into comp inside the lobby then she gave me an estimate on when the service will be done. She's very professional, she's perfect for her job, excellent customer service!
Thank you Ali Chahine for helping me get my son his first car! My sister recommended this dealership to me. I didn't have any coupons or such, but they were able to work with myself and my husband in getting him a used car. We appreciate all the help.
Christian Montes was a really helpful car salesman! I really enjoyed buying a car from him! If it wasn’t for him I would still be in an old car but I’m glad I was able to get my Chevy Cruze for a very affordable price!
We purchased a used Kia Forte here, the car and salespeople were ready and expecting us when we got there, and all was handled professionally. Only nuisance was it took a while to finish prepping the care after we had signed all the paperwork, we had to wait another 30-40 minutes, but other than that, all was good.
by Richard L Webb Jr from Rancho Santa Margaita, California
January 27, 2018
A great experience. Purchased a new Chevrolet Suburban Premier and it was loaded! Gene at Connell Chevrolet was awesome! Did not need a Sales Manager to close the deal nor a Finance Manager to sign the deal. Gene did it all! We were a Ford family (purchased an Expedition, 2 Edge's and an Escape in the past seven (7) years), but we have now seen the best of GM and will never go back!
I was really nervous about the whole car buying experience but the staff at Galpin made the experience quick and painless. I received the best deal and a car that was better then I dreamed. I would recommend Galpin to my grandma. I???m so pleased!!!!
by Thomas (the sales manager will know who I am) from Magalia, CA
December 1, 2018
We had the cash. We were in the "Camp Fire" and lost everything. Drove twice to Tustin from Sacramento. Once to shop and once to buy. Had financing set up, gave sales the information so they could deal with the credit union to settle finances before we arrived. They totally dropped the ball. We had driven eight hours to pick up a car and the sales manager demanded our Social Security number even though we were paying in cash. $26K that evening and the residual today. He wanted us to spend the night or until the credit union opened on Monday as he didn't want to work with us. The sales person was next to tears and my 74 yr old wife was fried with how we were treated. He was proud in how he treated us. Based on the short version above, I can't recommend working with AutoNation Ford Tustin.
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