I hadn't needed to purchase a car in 9 years - so I wasn't even sure what was 'out there' or what I wanted in a vehicle. Quinn Motors provided me with excellent customer service! Meghan went above and beyond my highest expectations to help me narrow down my search and then find the vehicle I wanted. This took great patience and understanding on her part - which she definitely had. It didn't matter that they didn't have exactly the new/very slightly used vehicle in their inventory that I decided I wanted. She searched their resources until she found an SUV that 100% fit what I wanted. And it was in the price range I wanted to be in. There was never any pressure to up the amount I was willing to spend, which was a real relief for me.
Quinn is a family run business that has been in Ellsworth, WI since 1919 - they don't want to sell you a car that you will later regret buying - they are honest and upfront from the beginning to the end of your search and then purchase of the car that is right for you. I've recommended them to other people in my family and my sister (from the East Side of St. Paul, MN) had the same experience with Quinn. She purchased an older (2008) used car 2 years ago from Quinn and she is still happy with her vehicle and with the customer service she has received from Quinn since then. I give them an A+.
Brought my ???15 Suburban in for a recall on electronic power steering. Mentioned that my rear electronic gate was not going up all the way and asked for assistance. Service rep said more or less ???that will be $109 for us to diagnose it???. The whole approach turned us off as our other vehicle is an Audi, and that service team is always talking to us about the ins and outs of the features and how to use and maintain various things...in other words its always a conversation at the Audi dealership...not just people looking to charge us. Over time this approach has built amazing trust, loyalty, and desire to perform our service there because we know they know their product. So we said no thanks on the peoposal at Luther. For $100 we can google it and learn a ton.....and guess what...some random dealer salesman???s youtube was the first search result reviewing how to use and program the electronic rear gate on a 2015 suburban. Thats all it was...button was turned to 3/4. Luther needs to train their people on the basic features and maintenance of a complex $60,000 product instead of coming across as shallow and desperate for service tickets.
This is our local dealer who goes above and beyond to provide a great experience. They treat you like friends! They support our local community. They are a family run business who believe in treating people fairly and honestly.
Wouldn't buy from anyone else.
Love Quinn Motors!
Great staff and overall experience. All the employees were friendly, straight forward, and were interested in making the best deal that everyone would be happy with.
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