Love the service department at Reliable Chevrolet. Chris Salesky provided over the top customer service today for which I greatly appreciate. Feels good to know I can trust my car to Reliable Chevrolet!
Went in on 8-24-2018 as my daughter-in-law was wanting to trade her Chevy Cruze for aSUV. Spoke with Jack Spencer whom we always deal with, he did an amazing job and she came home in a 2019 Chevy Equinox......Thanks Jack
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I walked in and was helped right away, told him what I wanted to test drive and off we went. Eric Perryman was very knowledgeable about the vehicle I was interested in and if we hadn't have had to wait for my husband to get off work and meet us to do the paperwork I feel the whole buying process would have been done in about an hour and a half lol. I would for sure recommend him and Mayse Automotive to anyone looking for a new car. Thanks Eric!
This is only objectionable thing about this survey. Won't go through without twenty five words. Doesn't take twenty five words to say great job done and see you next time. Also...this won't go through without people checked as worked with. I don't know these people but hope this will go now.
Always a clean place to drive into. Always nice people we talk to. Always work done in good time. Always good service from professional service personnel. Always from beginning to end of visit and smile and a thank you, come again. Always Mayse Automotive for me.
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