Assistance service manager of service dept was excellent..This dealership is a must see or go too..Everyone we came in contact with was professional and courteous
Horrible video and GPS interface
by Chad from Waverly
December 6, 2018
The video controls have no button info and is extremely clunky. For instance you have 4 direction arrows and an ok button. No play button. So when the kids are wanting a movie to play you are blindly trying to get it to work while trying not to get into an accident. The GPS is more of the same. The voice commands while driving are extremely limited as to what you can say. It does not find normal reference points (could be from the lack of understood commands and references), it starts by asking you what country you are in, if it messes up the voice recognition in the 5 or 6 questions it asks you, you have to start over which is 70% of the time. The styling is great, the performance is as expected from a known platform but the user interface execution with the knowledge there are kid demands is some of the worst I have ever used. As a user of a vehicle like this and as a parent you have enough distractions, trying to use basic functions of the interface shouldn't be your biggest distraction. You are taking your eyes off the road way too much to try to figure out the vague controls that you just end up pushing whatever because there is no function assigned but its the only thing you have. Whoever designed this must not have kids and missed the idea to design a safe, easy, and a stress free user interface. This van concerns me for the safety of my family when sending my wife and kids out in it.
I had a great experience from beginning to end with trading in my older car and buying a used car. I really appreciated that my salesman was very helpful, knowledgeable and professional, as was the finance woman.
Has some transmission problems
by Seamha from Roanoke, VA
January 9, 2019
Love the looks of my van. Hate that this van has a hard shift problem. Been back to dealer several times, Chrysler states this is a normal condition. Nothing normal about driving down the road and almost getting into an accident due to car losing power then jerking into gear. Van is back at dealer hopefully for a fix this time.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great car with great features
by Nate the Gator from Deltona, FL
January 14, 2019
Love the bells and whistles of our 2017 Pacifica. Love the space and comfort. The room and also the styling makes this car worth the price.
Just bought a Jeep Wrangler Sahara and had the best experience! Our salesman, Glenn was knowledgeable and kind, the Sales Manager Russell was a pleasure to work with, and the Finance Department and Insurance Department are amazing too! Just an overall great buying experience. We were very happy with the price we paid. This is definitely the place to go if you are looking for any Jeep or Chrysler vehicle. Thanks for making our experience awesome!
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
Great experience. Professional. Stood behind price communicated. Head and Shoulders above the other four area Dodge dealers we looked at for this vehicle. Highly recommend.
First Impressions Are Good
by MiniVan is MegaUseful from Jessup, MD
December 3, 2018
We formerly drove Subaru Forester. So the Pacifica is a welcome upgrade. We believe that we have a great value for the price we got. The engine is powerful and quite despite the size of the vehicle. We find the interior design flexible and well laid out. The comfort of the drive is good, not luxurious and we definitely notice the larger size, but these were expected. It is difficult to judge reliability at this time. Our car has 8k miles and has no issues.
The user interface on the vehicle was initially challenged by a lack of information (or our inability to find the information) in the manual. We have learned far more from instructional videos on YouTube. So, if you want an idea of how easy setting up phones and how to manage the car's systems - start there even before your test drive. After we drove it for a week, we found that the layouts were intuitive and the multiple ways of accomplishing the same task made common functions very manageable.
Our first impression on the Pacifica is that we can't wait to drive it.
This is my second time purchasing a car from JS Autohaus 6 and I'm sure there will be a third time in the future(1.5 Hr drive from my house may I add). They are friendly, professional,helpful,and do not force anything on you. Eli and Khader are great people. Would recommend to anybody.
by JayL from Douglassville, PA
December 24, 2018
Love the STOW AND GO seating! This alone is awesome for camping and not fussing with taking seats in and out. Cant wait to buy the vehicle, with as much extended coverage as I can get cause it’s a long term investment for me...10 years at least. Minivan drives and handles wonderfully!
I’m not really into writing reviews but sometimes people treat you so good you just have to. Khader was amazing. It didn’t even feel like I was buying a car. Everything went so smooth and in my way I cannot ask for anything more than that. it didn’t even feel like I was buying a car. Everything went so smoothly and in my way I cannot asked for anything more than that.
The nicest vehicle I have ever owned
by StephenF from Dickinson, TX
December 15, 2018
The Pacifica is extremely nice, has more amenities than we actually originally were after, has a comfortable ride akin to a Mercedes and has been reliable in the past. We have 3 kids under 11 and it makes transporting them around for daily tasks easy and safe.
Good looking car. There was a period of transition with all the bells and whistles, even on the L. Passengers all like the ride, but head rests have a strong forward tilt for some riders. Do like the bells and whistles, esp., flasher on mirrors when cars approach. Heat and air are both great.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
I own a 2017 pacifica
by TiredUtahMom from Ogden Ut
December 22, 2018
I LOVE the look of it. I wish it has more storage spots if you have to stow the seats there is no where else. The main reason for this review is to hope some one at Chrysler sees this and fixes one big thing. I got stuck today, it would have been so much easier to use the winch on the jeep that came to my rescue but there is NO WHERE to attach a tow rope or cable.
I Love It. A lot of inside room , drives great . Loved my Dodge Caravan , had 4 of them but just wanted to try the Chrysler Pacifica van and so glad I did, it’s great.
Just don’t like small cars that are low to the ground and not a lot of room to move around.
I have 2 growning kids who need a lot of room and comfort.
Love he heated seats. And the backup camera.
The third row seats fold flat so you have slots of room for moving large items.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Most comfortable and reliable car ever owned
by ThedaD ceramics painter from Beaumont, TX
December 19, 2018
It has plenty of room for anything I might have to use for hauling my ceramics and for the people who ride with me. We are not crowded at all.
They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work.
Most options of any car I have owned. Really lik
by Al Hamilton from Hamilton ohio
December 19, 2018
Really like car! Very comfortable and easy to load luggage when traveling. Easy for mobility challenged people to get in and out. Children love screens on back of front seats.
Handles well on hilly and curvy roads. My salesman really helped me get a vehicle that works well for me.
My wife and I were in the market for a used minivan. Our search showed us the perfect car, one on Weathers' lot. We went to see it on a Saturday, and we able to keep it until Monday. Our salesman Tom was honest and fair with us. We got the deal we wanted for the car we needed.
by Alissa from Kannapolis, NC
January 7, 2019
Great van/crossover! Very stylish. Interior is very well made.. sleek , roomy. easy to drive comfortable to drive! Has good get up and go! Safety features are great!
Went to several different other dealerships and all were painful long tedious with the EXCEPTION OF LANDSDALE Chrysler Dodge Jeep Ram. REGINA JACOBS was refreshing… informative, patient showed me several different options to meet our budget. She then worked her butt off in trying to get me the magic # that I required. Inventory at Lansdale Dodge Jeep Ram has Quality Stock far better than other dealerships. Do what we did… Venture out and see for yourself that you will not want to go to another dealership when you compare.
Safest vehicle I've ever driven.
by Bay City senior driver from Bay City Mi
December 5, 2018
This is our third Chrysler van and is by far the most advanced. We have owned 2015, 2016 Town and Country vans and the Pacifica is a tremendous upgrade. The electronic safety features make it easy for me, a 70 year old driver, feel very comfortable driving in traffic or backing
My wife and I just stopped by Last Monday to investigate a lease price on a new Rogue. Had no real intentions of purchasing then due to the fact that we still had 3 lease payments to make on our Altima. We were greeted By Sales Associate Tim Kaplan, He asked what our intentions were & explained our options in depth. He was very patient & very knowledgeable in regard to the Rogue models as well as the amenities & trim levels that were available. We spent a good 45 minutes to an hour looking for a vehicle and then test driving one. We did not expect to take a Rogue home that night, however after negotiating with Tim and then with the store manager Tyler Forzani getting involved, we decided to lease our vehicle that night. A very nice experience and both Tim & Tyler were wonderful to deal with. I did not get involved in the financing portion of the transaction as my wife handled that part. However, she said that the finance manager Pete S. was very friendly and helpful while explaining all of the transaction details also. While I waited for the vehicle to be readied for delivery I spent time chatting with another very friendly sales associate Charlie Gheya. All were concerned with our needs and very professional ; all around nice guys. Would purchase here again. Thanks Guys !!! Al T.
by Michael from Miami
January 6, 2019
The Pacifica Minivan is pretty and you have to love the stow-away seats. But the electronics are troublesome and the dealer don't know how to fix it.
I had a fantastic experience at CarSense Hatfield. Aaron Ziegler was extremely helpful during the entire process.
This was my first time purchasing a car and I was concerned about the amount of time I’d spend in the dealership purchasing a vehicle as well as someone trying to sell me additional things that I did not want.
I was able to test drive 2017 Hyundai Tucson solo and the car was amazing and exactly what I was looking for. With Aaron’s expert help and the assistance of the entire staff, I spent a little less than 2 hours finalizing everything.
I’ve had the car for almost two months and I have no regrets about my purchase. I highly recommend checking out CarSense Hatfield if you’re in the market for a new vehicle!
I miss the Honda Odyssey.
by Minivan Mom from Milwaukee, WI
January 2, 2019
This is a good looking vehicle and very comfortable to ride in. Having Stow and Go for all middle and rear seats us great! Parking assist with back up camera is very helpful as well as the sensors on the side mirrors. The radio is easy to operate and I appreciate controlling the temperature for the whole vehicle from the front. My frustrations with the Pacifica are in the interior use of space. Putting 3 children's car seats in the middle row is very tight. The center console is small and not closed in( front or back) so one is limited with what can go in that space securely. The cup holders are small, limiting the size bottle or cup one can fit there, especially in the door. Some of the storage pockets are so small and such an odd shape, they're not usful. The Pacifica is nice, but I expected better than this from Chrysler.
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