The process of buying a preowned can be stressful, difficult, and aggravating. Our Guest Services Associate (and that is the correct title - no pushy salespeople here) was more than accomadating and patient. We didn't really know what we wanted but with his assistance we were able to get a vehicle that matched everything on our check list. The back office, working with the finance department- same great customer care. We received a comprehensive education on every aspect of our new purchase.
I appreciated Mr Derrick customer service and hospitality he really went above and beyond to get my mom into the used 2015 Escape she wanted.I was a real blessing to work with and all the others. They all worked as a team for us to be able to go home happy. Even when we got thirsty and hungry. They treated us to satisfaction.. Derrick made us feel likethis was the best place to be I on a Saturday. It turn out to be so in the end even with financing. I want to also give a special to salesman Brian there and salesman Key on at Chapman Chevorlet who our original person but sent over to Brian at for who sent us to Derrick..lol. It was awesome to see people work together lime that. Much blessings to them all and families.
A big shout out to Alex and the QL crew. They were friendly and helpful plus my bill was lower than the estimate. A very positive experience. I also went to mainline service to ask questions about my car and the service adviser was also very pleasant and helpful. Thank you Champman Ford for making a trip to a dealer a pleasure.
Jacob and his manager worked very hard to find a car for me. Finally secured one all the way in Tucson and had it brought up all the way to Scottsdale. They also managed to lower my APR and get me in with a better bank. All around good experience.
Jamie Palmisano was able to resolve our issue with the door guards and get answers to our question concerning our purchase agreement. A mistake was found and we were refunded the amount in question. Thanks for your help and great service Jamie!
I bought a Ford Edge earlier this year. Car was what I was looking for and it runs great. Jesus went above and beyond to find the car I was looking for and was always available when I needed something. Thank you Jesus
I???ve been here twice in 5 months for a car. Each time Eric and the rest of the Team at Camelback Ford went to the ends of the earth (Southwest United States) to find the best car for me. In addition their caring customer service extends to the service department and making sure I???m completely satisfied with my purchase.
Charles Brown purchase of a F150 extended cab 2018
by Charles Brown from Scottsdale, AZ
December 4, 2018
The salesman, whom I have forgotten his name was outstanding. He drove with me to get my second trade in and drive it back. We then found the truck on the lot across the street I wanted. I met with the sales manager and the senior manager. They were both excellent. I made the deal. We always would want more for our trade in but I felt all three gentlemen took good care of me and I am happy with the purchase. I was shocked that my credit score of 810 only got me an interest rate of 5.5%. I contacted several lenders last week and was offered 2.5%. Would like to waive the prepayment penalty and not pay so much interest on my first payment if possible. Other than that, I was very pleased. My very close colleague is former President of Ford Steve Lyons, and I told him the same info after my purchase.
Disappointed in level of service this year at Auto Nation. Been a customer since 2007.
Waited 15 minutes before service person came to help
Car was done but waited 20 minutes before paperwork was completed
Customer service Person was very nice (Isiah)
Matias was great , even though i did Spend quite sometime at the dealership he was able to keep me happy and satisfied the entire time i was Here at the dealership! Highly would recommend this car dealership to all!
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