Excellent service; Got exactly what I was promised without the tricks. Definitely recommend Alexander because you get what you ask for rather than the typical dealer tricks. I came from Tuscaloosa to buy here and will do again for my next purchase. Thank you for making the car buying experience pleasant.
This is our 2nd car from the folks at Alexander. We first had a Mazda and this time we went with a Ford. Chris and Steven are very down to earth people who treat others how they want to be treated. There was no high pressure- just good info and good prices. They really do mean it when they say there are no dealer add-on costs. Just tax and title. I would highly recommend this group to anyone.
Chris Brannon and the guys at Alexander Ford was a great sales team. No hassle buying and very straight forward. Went to look at used trucks but came away with a new F150. Chris had sold a truck to a friend the week before and he referred me to Chris. Would definitely recommend them to anyone looking. Would recommend Chris Brannon be the saleman to ask for.
After few weeks of dealers we were basically feed up. From first moment on car lot it was totally different. Wayne was most helpful, informative, well mannered, not pushy etc. We are very pleased with Wayne and the suv! Will highly recommend!!! 5 stars
My husband and I drove the 70 miles from our home to Jerry Damson of Arab to look at a used car. Both of us called prior to going to verify the car was still available and that we could see it. I guess we should have asked if we could drive it because, when we arrived, the seats were out for cleaning and the car would not be ready to drive until the middle of the following week. Bummer. We probably would have paid cash that day for the car if we could have driven it. Please let people know that they cannot test drive a car if they call about it. Some people drive a good distance just to be turned away.
The general manager and service manager went out of their way to reach out to me after a bad experience with the service department. They took actions to correct their lack of communication with me during the repair of my car! It’s not easy dealing with irate customers. They turned my bad experience into a good experience! Thank you!
We are so glad we chose Harbin! They treated us very well. Most dealerships we have been to have taken well over 3 hours but not Harbin, we were there for about 2 1/2 hours all together. They got us in a car we love with a great payment for something so new! We will continue to do all of our future business with them! Thank you.
Top notch salesmen and financial employees made initial buying process pleasant and comfortable in all aspects. Follow up communication between customer and sales staff as well as customer service pr was, and is, timely and positive.
Very pleasant experience. The truck I purchased, I first saw on the Harbin Ford web site. When I saw the truck in person, it looked as good as it did on the web. No pressure from the sales force. I was on line chatting with someone from Harbin about the truck and received an email shortly after our conversation was over with answers to my questions. All in all, it was a great experience.
Found an Expedition I was interested in on Cars.com from this dealer. I sent an email and received a response within 30 minutes to my request and scheduled to come look at the vehicle. A short trip from Birmingham and I left with a good vehicle at a fair price with no pressure or haggling. Would recommend my salesman Chris to anyone looking for a vehicle.
The Gilbreaths: Love our New Ford Explorer XLT !!!
by Bamaboy from Mentone, Al.
April 20, 2018
Excellent Place to buy a new or used car, Staff is very friendly and Knowledgeable, Facility is very Nice and No pressure sales staff made buying more pleasant. Willing to work with you to get you the best price for your money, Highly Recommend! A+ All around!!!
by Bruce and Jeanne Smiertka from Guntersville, al.
March 7, 2018
This dealership made car buying, easy, fair, and we were impressed with the friendliness of everyone at this facility! No haggling forever before coming to agreement on the price or our trade in! Thank you, we love the car!
Drew was so helpful and honest. I felt like I was treated absolutely appreciated for shopping at Landers McClarty. I didn’t feet lied to or cheated. Great experience. I left with 2 brand new vehicles.
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